Hunt Groups - 3Com NBX 3101 User Manual

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Hunt Groups

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ORE FROM OUR ELEPHONE
Incoming calls ring to one member of the hunt group. If that member's
telephone is in use, or if that member does not answer the call, the
system "hunts" for another member of the group until the call is
answered or is forwarded to the group call coverage point. For example,
if there are no available members of the hunt group, the call might be
forwarded to a group mailbox or to the receptionist.
Figure 8 shows the path of a call coming into a hunt group.
Figure 8 Sample Hunt Group Configuration
1 Incoming Telephone Call
2 Telephone #1
3 Telephone #2
4 Telephone #3
5 Group Voice Mailbox
Hunt groups can be static or dynamic:
If you are in a static hunt group, you are always part of that group
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along with the other group members.
If you are in a dynamic hunt group, you must log in to the group to be
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part of it.
To log in to a dynamic hunt group using your NBX Telephone:
1 Pick up the handset.
2 Press the Feature button followed by the feature code for the hunt
group. Your administrator can tell you which feature code to use.
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YSTEM