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Table 16 Possible Problems (continued)
Possible Problem
When I dial 9 or 8 to access
an outside line, the display
panel shows "All Ports
Busy."
After I call another user in
my organization, I hear a
tone but no ringing.
On my NBX Business
Telephone, all incoming
internal calls come over my
speaker phone.
When I try to access the
NBX NetSet utility, I do not
get a response after I type
the NBX system's IP address
and press Enter.
I am unable to log in to the
NBX NetSet utility.
My telephone is not
forwarding my incoming
calls to my voice mailbox.
On my NBX Business
Telephone, I added a
One-Touch speed dial, but
the telephone does not dial
that number.
I try to pick up a call ringing
on another telephone using
Directed Call Pickup, but it
fails.
My telephone keeps
ringing after I pick up the
handset.
Troubleshooting Problems
Suggested Solutions
No outside lines are available. Try again in a few
minutes.
The other user may have the Hands Free Active on
Intercom feature enabled. Begin speaking after you
hear the tone. For details, see
Controls"
in
Chapter 2
or
You have the Hands Free Active on Intercom feature
enabled. For details, see
Controls"
in
Chapter 2
or
Ask your administrator to verify the IP address that you
typed into your web browser.
You must set up your voice mail before you can use the
NBX NetSet utility. Press the MSG button. The prompts
guide you through the setup. Then use your voice mail
password to access the NBX NetSet utility. If you are on
an analog telephone, see
and Voice Mail for the First Time"
In NBX NetSet > User Information > Call Forward,
verify that you have selected Forward to Voice Mail
as your call coverage point. For details, see
Your Call Coverage Point"
Use only numeric characters in your Speed Dial setup.
For details, see
"Special Case: One-Touch Speed Dials"
in
Chapter
8.
The telephone that you are using to pick up the call
may not be in the same group as the telephone that is
ringing and the telephone group to which the ringing
telephone belongs does not allow nonmember pickup.
See
"Call Pickup"
in
Chapter
Your telephone may have lost connection to the
■
system immediately after a call came in. Remove the
Ethernet cord from the jack, then re-insert it into
the wall jack.
Wait a few seconds. If the telephone continues to
■
ring, disconnect the electrical power for your
telephone, and then plug it back in.
"Telephone Buttons and
Chapter
3.
"Telephone Buttons and
Chapter
3.
"Setting Up Your Password
in
Chapter
1.
"Setting
in
Chapter
7.
9.
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