Codec Tieline ViA Quick Start User Manual page 14

14 ViA User Manual v3
2. From the Home screen tap Settings
Modem to view menus and cellular modem details.
Important Notes:
· Sometimes a cellular network will be detected and a USB modem will connect
automatically after it is inserted. Tieline recommends always using the Overwrite APN
(Access Point Number) menu setting and entering the correct APN for your Telco. This
ensures use of the correct data APN. It is usually simple to search the internet for the
correct APNs used by each Telco. See Adding Access Points and a SIM PIN for more
details.
· It may be necessary to enter a SIM PIN if the codec cannot connect automatically to
the network.
· To safely remove a USB modem press the HOME
screen, then tap Settings
USB Cellular Modem Indications
Symbol
1 No symbol
2
3
4
> Transport Interfaces > Cellular
> System > Safe Eject
Description of Status
· A cellular modem is not attached to the codec.
· A modem is attached but not ready yet; it can take up to a minute for
the modem to be detected.
· The modem has a SIM card issue (locked or not present).
· The modem is not supported by the codec.
Each USB port is identified by the number 1 or 2 in the top-left corner of
the symbol.
A cellular modem is attached to the codec but there is an error. Check
that:
· The SIM card does not have a PIN code enabled.
· The modem has data enabled.
· The modem is compatible with the network to which you are
attempting to connect.
The cellular modem is connected to the network and signal strength is
displayed. Note: when first attached the symbol is greyed out while the
modem is connecting to the cellular network. It will remain greyed out if:
· Data is not enabled.
· No APN is selected and the modem doesn't contain a correct APN
setting from a factory default or previous connection.
· An incorrect APN is selected. When using different SIMs they may
require different APNs, even if they are from the same Telco.
· The correct APN is selected but data has run out.
· A custom APN has been added but either the APN info, or the
Authentication Type, is incorrect.
button to return to the Home
.
© Tieline Research Pty. Ltd. 2020
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