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Poor Print Quality
6. Maintenance
This section presents the tools and methods required to maintain your printer.
1. Please use a combination of the following materials to clean the printer.
Cotton swab or head cleaning pen (the latter is recommended)
Lint-free cloth
Vacuum / Blower brush
Ethanol (100% pure)
2. The cleaning process is described as following:
Print Head
1. Turn printer off and allow print head to cool for one minute.
2. Remove the ribbon to expose the print head.
3. Use a cotton swab and ethanol (or head cleaning pen) to clean the print head surface.
Platen Roller
1. Turn printer off and allow print head to cool for one minute.
2. Remove the label stock to expose the roller.
2. Wipe the platen roller while manually rotating it. Use ethanol and lint-free cloth.
Labels or debris may be stuck
inside the printer mechanism
near the sensor.
Top cover is not closed
properly.
Check supply spool is loaded
correctly.
Ribbon and media are
incompatible.
Check if dust or adhesive has
accumulated on the print head.
Check print density is set
appropriately.
Check print head test pattern for
element damage.
31
Remove the obstruction.
Close the top cover completely
and make sure the right- and
left-side levers are latched
properly
Reload the supply.
Change the ribbon or label
combination.
Clean the print head.
Adjust the print density and print
speed.
Run printer self-test and check
the print head test pattern for
missing dots.
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