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Working with service packs
Service packs are required to update the Avaya IR system with the most current software
available.
Service packs are numbered in ascending order and each subsequent service pack contains
the contents of all previous service packs. Also, each software release of the system contains
the service packs from the previous software release. For example, release 2.0 contains all
the service packs for release 1.0.
This section includes the following topics:
When to install a service pack......................................................... 53
Determining the software release ................................................... 54
Verifying the service pack ............................................................... 54
Determining if a service pack is present ......................................... 55
Obtaining a service pack................................................................. 55
Installing a service pack .................................................................. 56
When to install a service pack
If a service pack is available, you will need to install it in the following situations:
•
After a system arrives from Avaya that does not have the service pack pre-installed.
•
After a system has been installed from CD.
•
After a system has been recovered using a full-backup image that did not have the
service pack installed.
•
After new features have been added and activated on a system. This is necessary to
ensure service pack materials for the newly activated feature get installed, since the
service pack package does not install fixes for features that are not present on the
system.
Working with service packs
Issue 1.0 September 2003 53
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