IBM TS7650 Installation Roadmap Manual page 124

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IBM System Storage TS7650 ProtecTIER Deduplication Appliance: Installation Roadmap Guide
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ProtecTIER Service Menu running on rasap1
Problem Alerting (...)
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1) Enable/Disable Call Home
2) Send a Test Call Home
3) Configure Call Home Heartbeat frequency
4) Send a Heartbeat Call Home
5) Enable/Disable Notification by email
6) Test Email Notification
7) Activate Call Home Polling Function
B) Back
E) Exit
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>>> Your choice?
c. Type the numeral corresponding to Enable/Disable Call Home and press
Enter.
Note: If you receive a message stating that Call Home is already enabled,
ignore the message and continue.
d. Type the numeral corresponding to Send a Test Call Home and press Enter.
After a few seconds, the following message appears:
Test Call Home sent successfully
The TSSC Call Home queue lists the test message as a pending
transmission.
e. Right-click an empty area of the TSSC blue desktop.
The IBM TS3000 System Console menu displays.
f. Select System Console Actions > Console Configuration Utility.
The Console Configuration Utility screen displays.
Note: If prompted for a user name and password, enter service in both
fields.
g. Click Call Home Queue.
The Call Home Queue screen displays.
If the Call Home Queue is empty, the call might have already been sent to
the IBM Customer Configuration Profile File (CCPF) system.
Important: Each TS7650 Appliance (3958 AP1) server must be under valid
warranty or Maintenance Agreement (MA) coverage, or it is rejected and no
record or Problem Management Report (PMR) is generated for the Call
Home event.
h. Click the Call Home Event Log link in the Call Home Queue window.
The IBM TS3000 System Console menu displays.
i. Select Browser Functions > Call Home Log.
The Call Home Event Log displays.
j. Check the Call Home Event Log for a record that contains the serial number
of the applicable server.
v If the record appears in the log, the test completed successfully.
v If the record does not appear in the log, and service code 20 has been
registered for this system, and you are certain that the server has valid
warranty or MA coverage, contact your next level of support. If service
code 20 has not been registered then disregard this check.