Avaya 9620 Deskphone Edition User Manual
Avaya 9620 Deskphone Edition User Manual

Avaya 9620 Deskphone Edition User Manual

One-x deskphone edition for ip telephone
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Avaya one-X™ Deskphone Edition
for 9620 IP Telephone

User Guide

16-300699
Issue 4
May 2008

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Summary of Contents for Avaya 9620 Deskphone Edition

  • Page 1: User Guide

    Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide 16-300699 Issue 4 May 2008...
  • Page 2: Table Of Contents

    Clearing a number......................18 Redialing a number......................18 Using voice dialing......................18 Calling a person from the Contacts list................19 Calling a person from the call log...................19 Muting a Call....................19 Putting a Call on Hold..................19 2 Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide...
  • Page 3 Contents Transferring a Call..................19 Forwarding Calls..................19 Send all Calls........................20 Call Forwarding.......................20 Conference Calls..................20 Setting up a conference call...................20 Adding a person on hold to a conference call..............20 Putting a conference call on hold..................21 Muting a person on a conference call ................21 Dropping the last person added from a conference call..........21 Dropping a person from a conference call..............21 Bridged Calls....................21...
  • Page 4 Contents 4 Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide...
  • Page 5: Notices

    Note: Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference. For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.
  • Page 6 6 Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide...
  • Page 7: Introduction To The 9620 Ip Telephone

    Introduction to the 9620 IP Telephone Introduction to the 9620 IP Telephone Your telephone provides many features, including a Phone screen to view and manage your calls, a Call Log, a Contacts list, an integrated WML browser, a menu of options and settings, and access to your voicemail.
  • Page 8: Scrolling And Navigation

    Use the right and left navigation arrows to go to other screens when the paging icon (left- and 8 Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide...
  • Page 9: About Icons

    Introduction to the 9620 IP Telephone right-facing arrows) displays on the Title Line or to move the cursor right or left when entering text. When you scroll to a line on the display, that line is selected. The selected line is highlighted in black with white letters.
  • Page 10: Avaya Menu

    Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see the following menus, depending on how your administrator has set up your system and on the...
  • Page 11: Setting Go To Phone Screen On Calling

    Setting Go To Phone Screen on Calling Set Go To Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.
  • Page 12: Changing The Voice Dialing Setting

    3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Display Call Timers. 7. Press Change or OK to change the setting. 8. Press Save. 12 Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide...
  • Page 13: Configuring Visual Alerts

    When the Visual Alerting option is turned on, incoming calls cause the LED in the top right corner of the phone to flash. You can turn Visual Alerting on or off. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings.
  • Page 14: Turning Button Click Sounds On And Off

    7. Press Change or OK to listen to the available ring patterns. 8. Press Play or OK to hear it again. 9. Press Save to make it your ring pattern. 14 Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide...
  • Page 15: Changing The Language

    The items available through the Web browser vary depending upon how your telephone is administered. Contact your system administrator with any questions. Access the browser through the Avaya Menu. If you don't see the Browser option on the Avaya Menu, no Web applications are available for your phone.
  • Page 16: Accessing The Features Menu

    The cell phone number is programmed by your system administrator. 1. From the Phone screen, scroll right to access the Features menu. 2. Select EC 500. 3. Press OK to turn simultaneous ringing on or off. 16 Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide...
  • Page 17: Answering A Call

    Answering a Call Answering a Call When you receive an incoming call, the incoming call is usually selected automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you may need to select the call you want to answer manually. Note: If your telephone is administered with non-typical settings, you may experience call handling differences from the steps described here.
  • Page 18: Clearing A Number

    • Press Call or OK or the applicable line button to dial the highlighted number, or scroll to select (highlight) a different number, then press Call or OK or the line button. 18 Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide...
  • Page 19: Calling A Person From The Contacts List

    Muting a Call • Press Details to view the contact details associated with the highlighted entry, or select (highlight) a different entry, then press Details. • If none of the matches represent the contact/number you want, press Retry and repeat the voice-initiated dialing command from Step 3. •...
  • Page 20: Send All Calls

    4. When the person answers, press Join or OK to add the person to the existing call. 5. Press Add and repeat these steps to add another person to the conference call. 20 Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide...
  • Page 21: Adding A Person On Hold To A Conference Call

    Bridged Calls Adding a person on hold to a conference call 1. From the Phone screen, select your active call. 2. Press Conf, or Add if you are already in a conference. 3. Select the call on hold that you want to add to the conference. 4.
  • Page 22: Answering A Call On A Bridged Line

    2. Using the dialpad, start typing the name for which you want to search. You can also search for and dial a contact using voice dialing; see Using voice dialing for information. 22 Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide...
  • Page 23: Viewing Contacts Details

    Contacts 3. Press Call to call the person or press More then Edit to edit contact information. Viewing Contacts details 1. Press Contacts. 2. Select the contact you want to view. 3. Press Details to see the information available for that contact. Note: Selecting Details is the only way to dial a second or third number for a contact.
  • Page 24: Editing A Contact

    One way to ensure that the file is in the proper format is to export your telephone's Contacts list to your USB device, which automatically creates a properly formatted file. Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the telephone uses.
  • Page 25: Replacing Your Contacts List With An External File

    Importing and Exporting Contacts using USB Flash Drives 3. The merge occurs automatically. When complete, review the statistics displayed, which show the number of entries, duplicates, and any errors. 4. Press Save or OK to write the merged Contacts list back to the USB device and return to the list of contacts/USB actions or press Exit to return to the list of contacts/USB actions without writing the merged file to the USB device.
  • Page 26: Call Log

    2. Select the number you want to delete. 3. Press More > Delete. 4. Press Remove to confirm, or press Cancel if you do not want to delete it. 26 Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide...
  • Page 27: Clearing All Entries From The Call Log

    You can turn call logging on or off. If you have bridged call appearances on your phone, you can choose whether or not to include calls to your bridged lines in your call log. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings.
  • Page 28: Logging In As A Guest User

    Logging out of your telephone extension 1. Press Avaya Menu. 2. Scroll down and select Log Out. 3. Press Log Out or OK. 4. Press Log Out to confirm. 28 Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide...
  • Page 29: Index

    Applications adding a person on hold......21 Contacts..........22 dropping a person........21 Audio path dropping the last person......21 on-hook..........13 muting a person........21 Avaya Menu putting a call on hold......21 about............10 setting up..........20 options...........10 Contacts List text size..........14 calling a person........19 Contacts............25 using temporary USB files.....26...
  • Page 30 Transfer............19 Navigation Arrows files.............25 right & left..........8 merging with contacts list.......24 up & down..........8 USB flash drives working with...........24 Visual Alerts configuring..........13 Voice dialing..........12 changing setting........12 Voicemail logging in..........27 30 Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide...

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