Troubleshooting & Alarms - Tate SmartAire MZ Basic User & Installation Manual

1. Unit will not power up or
power is lost unexpectedly.
2. Unable to control unit
through manual interface
3. Yearly on board Battery
Testing
4. LED is unlit
Warranty
Note: All alarm conditions will cause SmartAire MZ to react by sounding an alarm, opening all zones fully
and re-enabling any disabled zones. Additionally, if configured, an alarm email will processed and sent.
Alarm
Er01: Error 01
"Er01"
Er02: Error 02
"Er02"
Er04: Error 04
"Er04"
If any alarm is persistent and the above steps has no effect, please contact Tate Technical support for further
assistance
7510 Montevideo Road
Jessup, MD 20794
Tel (410)799-4200
TROUBLESHOOTING & ALARMS
Troubleshooting
Double check all power connections and battery is switched to the "ON"
position
Device is in TCP/IP mode. First confirm you have closed any browser
windows accessing the Smartaire over the network. Next, hold down "i"
and "m" for 5 seconds, the message "rset tcpip" (Reset TCP/IP) should
scroll across the screen and the local control should now work.
Unplug the power connection from the unit and check that the alarm
sounds for 10 seconds. Please contact Tate technical services if this is not
the case within the first five years of operation.
First, check that all cables are secured together and there are no breaks
between the SmartAire MZ and the LED, then try turning it off and on
again: hold the power button down until the unit powers down and then
wait 10 seconds, then press the power button again. Contact Tate if the
led still does not relight.
Refer to
http://tateinc.com/
and support.
Alarm Index
Description
Error Flag 1 indicates a power failure
scenario,
Error Flag 2 indicates a high temperature
warning, or the measured temperature at
the sensor is 10°F or more above the set
point.
Error Flag 4 indicates a sensor is
functioning improperly or has become
disconnected.
r1.0-12/11/15
SmartAire_mzb_Installation.docx
User Installation Manual
or contact Technical support for warranty terms
check PoE supply and all connections
or Coaxial power connections
Perform a factory default reset, and
ensure temperature sensors are
within 10°F of default set point of
76°F.
Check that all connections are
secure, especially the primary
temperature tree connector. If
alarm persists, Perform a factory
default reset.
®
SmartAire MZ Basic
Resolution
© 2015 Tate Access Floors, Inc.
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