Troubleshooting - Assa Abloy Yale Secure Connect MZ-1 Manual

Troublehooting

Troubleshooting

PIR Motion Detector gives false alarms
• Check pets have no access to the protected area.
• Check that the PIR Motion Detector is not
pointed at sources of heat or moving objects, e.g.
fluttering curtains.
• Check that the PIR Motion Detector is not
mounted above convector heaters or pointing
directly at windows.
It is possible to arm the system with
"open" Door/Window Contact
b
(i.e. windows open).
You will be prompted in the App when trying to
arm with your door/window open.
PIR Motion Detector LED flashes
• Batteries are low or the tamper switch is
disturbed. Check your app for device battery
status. Change them if they are running low.
Check that the tamper switch spring is making
contact with base.
PIR Motion Detector does not respond to
movement
• Batteries are completely exhausted. Check your
app for device battery status. Change the batteries.
PIR Image Camera & PIR Video Camera
LED flashes every 20 minutes
• Device out of range of the Smart Hub.
* If a PIR Image Camera or PIR Video camera is not
learnt into the system or within range of the Smart
Hub, battery life will be greatly affected while it
searches for a connection.
32
32
.
•
Consumer Support
Should you have any questions or experience a
problem with your Smart Home Alarm Kit, please
check our troubleshooting sections within the app.
(select the ? at top right of the screen you need
help with) Or alternatively contact customer service:
1300 LOCK UP (1300 562 587)
customerservice.au@assaabloy.com