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Troubleshooting
For online assistance, please visit: www.yale.co.uk/help
Siren
Siren does not respond to arming or disarming
• Siren batteries are completely exhausted.
Check siren batteries by removing siren cover, if
there is no tamper alarm when removed, replace
batteries with new alkaline equivalents.
• Siren not learnt-in. If siren produces a tamper
alarm when the cover is removed and siren is OK,
learn-in the siren.
Siren produces a 3 second alarm when
disarmed
• There has been a previous alarm and there might
be an intruder still in the premises.
Siren produces a series of pips when armed or
disarmed
• The siren has low batteries. Check that the
siren produces a series of pips when arming
and disarming, indicating low batteries. Change
batteries with new alkaline replacements.
• The siren tamper switch has been disturbed.
Check that the siren produces a series of pips only
when arming, indicating a tamper fault. Check that
the siren cover is firmly secured and the tamper
switch plunger is in contact with the wall. If not use
suitable packing material to fill gap.
Siren produces an interrupted tone when
sounding an alarm
• The siren has low batteries. Change batteries with
new alkaline replacements.
Siren will not learn-in
• No detectors are learnt-in. Learn-in a detector
first. The siren will not learn-in into a control panel
without a previously learnt-in detector.
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PIR Motion Detector
PIR does not respond to movement
• Previous movement has triggered the PIR sleep
timer and is preventing subsequent movement
detection. Arm system and vacate protected room
for at least 1.5 minutes before testing.
PIR is slow to respond
• This is normal, the PIR has sophisticated false
alarm filtering that will filter out random fluctuations
and responds to genuine movement across field of
view, it is less sensitive walking directly towards it.
24
PIR gives false alarms
• Check pets have no access to protected area.
• Check that PIR is not pointed at sources of heat or
moving objects, e.g. fluttering curtains.
• Check that PIR is not mounted above convector
heaters or pointing directly at windows.
PIR LED flashes
• Batteries are low or the tamper switch is disturbed.
Check that the tamper switch spring is making
contact with base. If the tamper switch is OK,
change batteries with new alkaline replacements.
PIR does not respond to movement
• Batteries are completely exhausted. Change
batteries with new alkaline replacements, LED will
flash for 30 seconds while components initialise.
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Door/ window contact
Door/ window contact LED flashes
• Batteries are low or the tamper switch disturbed.
Check that the tamper switch spring is making
contact with the mounting surface. If the tamper
switch is OK, change batteries with new CR2032
coin cell replacements.
Door/ window contact does not respond to
door opening when jumper is in test position
• Batteries are completely exhausted. Change
batteries with new CR2032 coin cell replacements.
• The magnet is too far away from the door contact.
Check that the gap between door contact and
magnet is not greater than 8mm.
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Control panel
User PIN code is not accepted by the control
panel.
• Do not pause for more than 5 seconds in between
pressing the keys on the keypad.
• Incorrect code entered. Re-enter the correct PIN
code.
• Reset settings - see 'Reset Procedure' and
reprogram the system.
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