Parking A Call To A Shared Room; Unparking A Call From A Shared Room - Avaya J169 Instructions For Use Manual

Advanced features
The following table shows the Shared Parking icons for :
Shared room
state
Idle
Busy

Parking a call to a shared room

About this task
You might need to park an active call to the shared room so that other agents having access to
that room can resume it.
Before you begin
• Make a call.
• Ensure the Shared Parking room is idle.
Procedure
On the Phone screen, do one of the following:
• Scroll to the Shared Parking line, and press Park.
• Press the corresponding line key.
The call is parked to the shared room. The Shared Parking line displays the Busy icon.

Unparking a call from a shared room

About this task
If you have access to the shared room, you can resume a call parked to that room by the agent
who answered it first.
Before you begin
Ensure the Shared Parking room has a parked call.
Procedure
On the Phone screen, do one of the following:
• Scroll to the Shared Parking line, and press Unpark.
• Press the corresponding line key.
The call is unparked from the shared room, and you can talk to the caller. The Shared Parking line
displays the Idle icon.
October 2019
Phone and Avaya JBM24 Button
J100 Expansion Module icons
Module icons
Using Avaya J169/J179 IP Phone in an Open SIP environment
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