Troubleshooting - Dentsply Sirona Gutta-Smart Directions For Use Manual

Troubleshooting

9 Troubleshooting
Problem
Electric heat plugger (EHP)
or thermal response tip (TRT)
doesn't heat up.
Flow heater (HTR) doesn't heat
up.
Gutta-percha (GP) doesn't flow.
Gutta-percha (GP) cartridge is
stuck inside flow heater (HTR)
due to GP deposits around the
cartridge. .
Gutta-percha (GP) deposits on
the flow heater (HTR), or the GP
push-rod on the handpiece.
Pack or flow handpiece is mal-
functioning.
34
• Place the pack handpiece (with EHP or TRT installed)
into the base station and activate the programming
screen by pressing the side of the touch-screen below
the pack handpiece. If the heater icon appears with
an "X" (see left) the EHP or TRT may be defective. Try
reseating the tip or replacing with a different one.
• Place the flow handpiece (with HTR installed) into the
base station and activate the programming screen by
pressing the side of the touch-screen below the flow
handpiece. If the heater icon appears with an "X" (see
left) the HTR may be defective. Try reseating the tip or
replacing with a different one.
• Try increasing the flow temperature and flow rate.
• GP may have accumulated around the GP push-rod.
Follow the instructions for removing GP deposits
below.
• Break off the cannula at the cartridge by bending it
back and forth with your fingers, then use the handle
of a wooden cotton swab to push the cartridge out
of the HTR. Follow the instructions for removing GP
deposits below.
• GP may deposit on or inside the HTR or the GP push-
rod if the HTR is removed before it has cooled. Always
wait for the HTR to cool before removing.
• Remove the HTR from the handpiece. The GP push-
rod will automatically start retracting. Press the cuff
switch once to stop the push-rod. Use a soft brush, or
a wooden or plastic probe to gently remove the GP
deposits. Using a metal probe or forcefully scraping
the HTR will cause damage and void the warranty.
Press the cuff switch again to alternate GP push-rod
direction to facilitate GP removal.
• Turn the handpiece off and then back on again. If the
handpiece still appears to be malfunctioning, contact
Dentsply Sirona by phone or online at the contact
information shown on the back cover page of this
manual, or contact your Dentsply Sirona authorized
service partner.
Solution