Hunt Group Interaction With Other Features; Viewing Hunt Group Membership And Status - 3Com 3500 Manual

Hunt Group Interaction With Other Features

This section describes how participation in a hunt group interacts with other VCX
telephone features. Note the following considerations:

Viewing Hunt Group Membership and Status

You can use the Telephone User Interface to view the hunt groups you belong to and
your current login status for each group.
To view hunt group information enter the following feature code:
Feature + 6 + 972
A hunt group member that is logged in to a hunt group and then initiates a malicious
call trace on a call, is immediately logged off of all hunt groups that he/she belongs
to. All directly-dialed internal calls can still be accepted by that member.
With a hunt group, the VCX User Interface Selective Ringing feature allows you to
change the default ring tone to one of 27 ring tones, delay the ring for a specified
number of seconds, or silence the ringer and only allow the telephone to flash.
A hunt group call can be added to a conference. The member receiving the call can
conference with another extension or with another hunt group. Both announced and
unannounced conferences are supported (see
A hunt group call can be put on hold and taken off hold without losing the caller.
If a hunt group member puts a call on hold, that member can receive other calls.
A hunt group caller on hold will hear hunt group Music On Hold.
A hunt group call can be parked and then picked up by any user on the same site.
If the VCX telephone has Hands Free enabled, an incoming call to a hunt group will
not be picked up automatically.
A hunt group member's personal telephone settings (for example, Call Forward, Call
Coverage point, and Do Not Disturb) are not invoked on Hunt Group calls.
An external call to a private user (someone not in the hunt group) can be transferred
to a hunt group.
Both attended and unattended call transfers are allowed for calls to a hunt group or
from a hunt group.
After reaching an Auto Attendant, a caller can enter a hunt group extension and be
transferred to a Hunt Group.
Internal and external callers that are forwarded to voice mailbox can leave a
message and navigate through the voice mailbox options.
If a hunt group call is routed to a voice mailbox or Auto Attendant call coverage point
but the routing fails (for example, because no ports are available), the call is requeued
for the hunt group.
Each time a call is put back in a hunt group queue, it is treated like a new call.
If you are a member of one or more hunt groups, the telephone message button acts
as an MWI for the hunt group voice mailbox even if you are not logged in to the hunt
group. Pressing the message button displays a menu which shows number of new
messages in each mailbox, including your personal mailbox. You can use the arrow
navigation keys to locate a voice mailbox. Press the message button to access the
selected mailbox.
Setting up a Conference Call).
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