Call Pickup Group; Call Pickup Interaction With Other Features; Silent Monitor And Barge In - 3Com 3500 Manual

4 Enter the extension number.
Alternatively for steps 2, 3, and 4, you can enter feature code (455), security code, and
the extension of the ringing telephone in the following format:
*455*<security code>*<extension>
The call is directed to your telephone.
Using One-Touch Pickup:
5 Pick up the handset.
6 Press the Access button that you have assigned to Directed Pickup.
7 Dial the extension number of the ringing telephone.

Call Pickup Group

To answer a call that is ringing on a group member's telephone:
1 Pick up your handset.
2 Dial the Call Pickup group extension.
The call is directed to your telephone.

Call Pickup Interaction with Other Features

This section describes how call pickup interacts with other VCX telephone features.
Note the following considerations:

Silent Monitor and Barge In

The VCX system supports Silent Monitor and Barge In. These two features are typically
used in call centers to allow supervisors to listen to (monitor) and optionally join (barge
in) a conversation between an agent and a customer to ensure proper customer support.
Unless the supervisor barges in, neither the agent nor the customer is aware that the
supervisor is monitoring the call.
Call Forwarding If both the telephone forwarding a call and the telephone receiving the
forwarded call belong to the same call pickup group, then any member of the group
may answer the call.
Camp On A call pickup group member or a directed call pickup user cannot answer a
camp on callback call.
Conference Calls A conference call cannot be picked up at another extension. A
conference originator can, however, pick up a call and add it to the conference call.
Display Panel When you pick up a call, the telephone Display Panel shows a
confirmation message, for example,
PickUp Marie x3434.
Hunt Groups A call pickup group member can also be a member of a hunt group. Call
pickup group members can use either directed call pickup or group call pick up to
answer a call that is ringing at another group member's telephone.
Speed Dials You or your administrator can assign the following to a speed dial button:
The feature code for directed call pickup (455).
Only the feature code for directed call pickup (455).
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