Hunt Group Types - 3Com 3500 Manual

Hunt Group Types

The type of hunt group to which you belong determines how incoming calls are
allocated to group members. Your administrator can configure a linear hunt group, a
circular hunt group, and a calling group.
To illustrate the differences between hunt group types, assume the administrator has
configured four members for each type: A, B, C, and D. Note that a member must be
logged in to both the VCX system and the hunt group to receive a call.
For each hunt group type, your administrator configures two timeout values:
Ask your administrator for information on timeout values and your hunt group's default
call coverage point.
Table 5
Linear Hunt Group: An incoming call always rings at the first member telephone of
the group, then, if the call is not answered, at the telephone of the next member in
the group list.
For example, if A, B, C, and D are all available, an incoming call will always ring first
at member A's extension. If A does not answer, the call is routed to member B's
extension, and so on until the last member of the group is reached. If no member is
available, the call is routed to the call coverage point immediately. When the total
timeout value configured for the group is reached or the last hunt group member fails
to answer (whichever happens first), the call is routed to the call coverage point (see
the discussion of timeout values and call coverage points later in this section).
Circular Hunt Group: An incoming call rings at the member telephone following the
member to whom the last call was routed. If the call is not answered, the call rings at
the telephone of the next member in the group list.
For example, if A, B, C, and D are all available and member B received that last call,
the next call will ring at member C's extension. If C does not answer, the call is
routed to member D's extension, and so on until the total timeout value for the group
is reached (see the discussion of timeout values later in this section).
Calling Group: An incoming call simultaneously rings on all member phones that are
logged in, even if a member is on another call.
For example, if A, B, C, and D are all available, an incoming call will ring
simultaneously at all four extensions until the total timeout value for the group is
reached (see the discussion of timeout values later in this section).
Device Timeout: Specifies how long the VCX call processor rings at one extension
before moving to the next extension if there is no answer.
Total Timeout: Specifies how long the VCX call processor attempts to make a
connection within the hunt group before directing the call to the hunt group's default
call coverage point. The administrator can configure the call coverage point to be:
A voice mailbox
Another hunt group
An individual extension
An Auto Attendant number
An external telephone number
summarizes how the three hunt group types route incoming calls.
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