3Com CoreBuilder 3500 Getting Started Manual
  1. Manuals
  2. Brands
  3. 3Com Manuals
  4. Switch
  5. CoreBuilder 3500
  6. Getting started manual
3Com CoreBuilder 3500 Getting Started Manual

3Com CoreBuilder 3500 Getting Started Manual

Hide thumbs Also See for CoreBuilder 3500:
Table of Contents

Advertisement

Quick Links

Download this manual
CoreBuilder
Getting Started Guide
®
http://www.3com.com/
Part No. 10013508
Published November 1999
3500
®

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the CoreBuilder 3500 and is the answer not in the manual?

Questions and answers

Related Manuals for 3Com CoreBuilder 3500

Summary of Contents for 3Com CoreBuilder 3500

  • Page 1 CoreBuilder 3500 ® Getting Started Guide ® http://www.3com.com/ Part No. 10013508 Published November 1999...
  • Page 2 LICENSE.TXT or Règlement sur le matériel brouilleur du Canada. !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and Japan — VCCI Class A Compliance a copy will be provided to you.
  • Page 3 Directive is based upon compliance with the following harmonized 3Com, the 3Com logo, CoreBuilder, and Transcend are registered standards: trademarks of 3Com Corporation. 3Com Facts is a service mark of 3Com EN 55022 Limits and Methods of Measurement of Radio Interference Corporation.

  • Page 5: Table Of Contents

    YSTEM AND ETUP VERVIEW Cabling the System Processor Ports Layer 3 High-Function Switch Cabling the Serial Ports CoreBuilder 3500 System Solutions Cabling the Out-of-band Port Features of the System Processor Port Pin Assignments Network Configuration Examples Fast Ethernet Modules System Overview — Front Panel Cabling the 10/100BASE-TX Module System Overview —...
  • Page 6 Gigabit Ethernet Modules Modem Setup Guidelines for Gigabit Ethernet Cabling Setting the Modem Port Baud Parameter Recommended Distances for 1000BASE-SX Ports or Connecting to an External Modem Transceivers Configuring the IP Management Interface Recommended Distances for In-band or Out-of-band Management? 1000BASE-LX Transceivers In-band Management Cabling the 1000BASE-SX MMF Module...
  • Page 7 World Wide Web Site 3Com Knowledgebase Web Services 3Com FTP Site 3Com Bulletin Board Service Access by Analog Modem Access by Digital Modem 3Com Facts Automated Fax Service Support from Your Network Supplier Support from 3Com Returning Products for Repair NDEX ORPORATION...

  • Page 9: About This Guide

    When you are ready to configure Finding Specific Information in This Guide your system, see the CoreBuilder 3500 Implementation Guide. For details on system For information on Turn to configuration commands, see the Command Reference Guide.

  • Page 10: Conventions

    Appendix D, “Technical Support” supplier or 3Com Gigabit Ethernet modules, “Gigabit Ethernet Modules” including GBIC modules beginning on page 37 Returning 3Com products to “Returning Products for Repair” 3Com for repair on page 89 FDDI modules “Cabling FDDI Modules” beginning on page 42...

  • Page 11: Corebuilder 3500 Documentation

    The word “command” means that you must enter the command exactly as shown in text and Online documentation then press Return or Enter. Example: The CoreBuilder 3500 System Software and To update the system software, enter the Documentation CD contains online versions of the following command:...

  • Page 12: Paper Documents

    Paper Documents Each module and field-replaceable unit is shipped with a guide: These documents are shipped with your system: CoreBuilder 3500 System Processor Removal and CoreBuilder 3500 Unpacking Instructions Replacement Guide How to unpack your system. Also an inventory list Provides overview information and removal and of all the items that are shipped with your system.

  • Page 13: Software And Documents On Cd-Rom

    Online Help system for the Web Management CoreBuilder 3500 Getting Started Guide suite of applications. Part Number 10012619 Page 53 Year 2000 Compliance For information on Year 2000 compliance and 3Com products, visit the 3Com Year 2000 Web page: http://www.3com.com/products/yr2000.html...
  • Page 14 BOUT UIDE...

  • Page 15: Ystem And Setup

    SNMP MIB management components of the system Spanning Tree Protocol Layer 3 High-Function Switch Virtual LANs (VLANs) The CoreBuilder 3500 Layer 3 high-function switch is TraceRoute a modular, standalone networking device that DNS client supports high-performance Fast Ethernet, Gigabit Ethernet, and FDDI interfaces.

  • Page 16: Corebuilder 3500 System Solutions

    Gigabit Ethernet you connect it to a Gigabit Ethernet backbone. Supports additional heterogeneous media This powerful switch uses 3Com’s custom ASIC including Fiber Distributed Data Interface (FDDI) technology, which brings high performance and Increases bandwidth to the server by creating a reliability to your network.

  • Page 17: Features Of The System

    Network Configuration Examples Features of the System The CoreBuilder 3500 system combines Fast Ethernet, Figure 1 on page 18 shows the CoreBuilder 3500 Gigabit Ethernet, FDDI, transparent bridging, VLAN, being used as a workgroup switch that provides and intranetwork routing in a single system. These wire-speed routing between workgroups.
  • Page 18 1: S HAPTER YSTEM AND ETUP VERVIEW Figure 1 CoreBuilder 3500 Used as a Workgroup Switch Subnet 1 Subnet 4 Subnet 2 Subnet 5 Subnet 3 Subnet 6...
  • Page 19 Network Configuration Examples Figure 2 CoreBuilder 3500 Used as a Gigabit Ethernet Backbone Switch FDDI trunking ® CoreBuilder 3500 ® SuperStack II Switch 9300 SuperStack II Switch 9300 ® SuperStack II Switch 3900 SuperStack II Switch 3900 10/100 M 10/100 M...

  • Page 20: System Overview - Front Panel

    For connecting a modem or terminal For system status information to the system for management access System support switches PCMCIA slot System processor out-of-band port For 3Com support and service personnel For software storage and upgrades For remote and diagnostic access PCMCI ETHERNET MODEM...

  • Page 21: System Overview - Back Panel

    System Overview — Back Panel System Overview — Back Panel Power supply latch DC OK DC OK Power Supply No. 2 Power Supply No. 1...

  • Page 22: Corebuilder 3500 Modules

    One out-of-band Ethernet port (RJ-45) for an IP management connection The system processor front panel also includes several LEDs, three system support switches for use by 3Com support and service personnel, and a PCMCIA slot for software storage and upgrades.

  • Page 23: Fast Ethernet Modules

    CoreBuilder 3500 Modules Fast Ethernet Modules Module specifications for the Fast Ethernet modules are provided in Table 3 and Table 4. Each system can accommodate up to four Fast Ethernet modules. The modules are hot-swappable. Table 3 Fast Ethernet 100BASE-FX Module MMF...

  • Page 24: Fddi Modules

    1: S HAPTER YSTEM AND ETUP VERVIEW FDDI Modules Figure 5 illustrates the FDDI MMF module. The FDDI SMF module is similar. FDDI modules are available in the following configurations: Figure 5 FDDI MMF Module FDDI MMF — Connects to multimode fiber-optic cable and provides a transmission distance of up to FDDI MMF 3C35410...

  • Page 25: Gigabit Ethernet Modules

    To ensure optimal performance, compatibility, and the guide that is shipped with the module. regulatory compliance, use only GBIC transceivers and conditioned launch cables that 3Com supports. For a list of currently supported GBICs and launch cables, visit this 3Com Web site: http://www.3Com.com/gigabit_ethernet/gbics...
  • Page 26 1: S HAPTER YSTEM AND ETUP VERVIEW...

  • Page 27: Installing The System

    NSTALLING THE YSTEM This chapter describes how to install your Table 5 System Mounting Kit CoreBuilder ® 3500 system on a table top or in a Item Qty To use in distribution rack. Rubber feet (self- Table top installation To install the system on a table top, read these adhesive) instructions: Mounting bracket...

  • Page 28: Installing The System In A Distribution Rack

    2: I HAPTER NSTALLING THE YSTEM Installing the System in a Distribution Rack Carefully lift the system into place, aligning the bracket holes with the distribution rack holes. You can mount the system into a standard 19-inch While you hold the system in place, insert the four distribution rack.

  • Page 29: Installing Media Modules

    For specific module overview, LED status information, installation instructions, and diagnostics information, CAUTION: When you are handling modules, 3Com see the module installation guide that is shipped with recommends that you always use a wrist strap each module.
  • Page 30 3: I HAPTER NSTALLING EDIA ODULES Remove the faceplate by grasping the injector/ejector Figure 10 shows a module that is being installed in a handles and simultaneously rolling them outward. system. See Figure 9. Save the faceplate for future use. Figure 10 Installing a Module Figure 9 Removing a Faceplate PCMCI...

  • Page 31: Cabling

    ABLING This chapter describes how to cable your Cabling the System Processor Ports CoreBuilder ® 3500 system for connecting these The system processor ports provide the following elements to your network: connectivity options: System processor ports One serial (RS-232C) modem port for an external Fast Ethernet modules modem connection Gigabit Ethernet modules...

  • Page 32: Cabling The Out-Of-Band Port

    4: C HAPTER ABLING Figure 11 Cabling the System Processor Serial Ports Figure 12 Cabling the Out-of-band Port Out-of-band Ethernet port Modem port Terminal port ETHERNET MODEM TERMINAL ETHERNET 10BT MODEM TERMINAL 10BT VICE 100 BASE - TX 100 BASE - TX 3C35210 3C35210 L E T...

  • Page 33: Processor Port Pin Assignments

    Cabling the System Processor Ports Processor Port Pin Assignments Table 7 Terminal Port Pin Assignments This section describes the pin assignments for the Pin No. Signal Description management access ports on the system processor. Not used Table 6 shows the modem port pin assignments. RXDB Received data Table 7 shows the terminal port pin assignments.

  • Page 34: Fast Ethernet Modules

    ABLING Fast Ethernet Modules Figure 13 Cabling the 10/100BASE-TX Module Your network’s Fast Ethernet segments connect to the CoreBuilder 3500 system through Fast Ethernet modules, which come in two versions: 10/100 BASE-TX with six twisted-pair RJ-45 connectors, discussed next 100BASE-FX with six fiber SC connectors, discussed in the “Cabling the 100BASE-FX...

  • Page 35: 10/100Base-Tx Port Pin Assignments

    TD + Transmit Data + exposure to the eye. As with any source of bright Not used light, however, 3Com recommends that you do not Not used look into the LED or laser light source. TD – Transmit Data –...

  • Page 36: Cabling The 100Base-Fx Module

    4: C HAPTER ABLING Cabling the 100BASE-FX Module Figure 14 Cabling the 100BASE-FX Module The 100BASE-FX module has six Fast Ethernet ports 100BASE-FX module that use SC connectors and provide 100 Mbps Fast Ethernet connections over fiber cabling. The 100BASE-FX module is available for either single-mode fiber (SMF) or multimode fiber (MMF).

  • Page 37: Gigabit Ethernet Modules

    Gigabit Ethernet Modules Gigabit Ethernet Modules Use 62.5-micron MMF fiber with a modal bandwidth specification of 200 MHz*km for Your Gigabit Ethernet network connects to the distances of up to 275 m (902 ft). system through a Gigabit Ethernet module. This Use 50-micron MMF fiber with a modal bandwidth single-port module is supported in these specification of 400 MHz*km for distances of up...

  • Page 38: Cabling The 1000Base-Sx Mmf Module

    4: C HAPTER ABLING Use 9-micron SMF fiber for distances of up to 10 Figure 15 Cabling the 1000BASE-SX Module kilometers (6.2 miles). The specification requires and specifies 5 kilometers (3.1 miles). Use a conditioned launch cable to connect the 1000BASE-LX transceiver to multimode fiber.

  • Page 39: Cabling The 1000Base Gbic Module

    To ensure optimal compatibility, performance, and 1000 BASE (GBIC) 3C35330 regulatory compliance, use only GBIC transceivers and conditioned launch cables that 3Com supports. For a list of currently supported GBICs and launch cables, visit this 3Com Web site: http://www.3Com.com/gigabit_ethernet/gbics 1000BASE GBIC module...
  • Page 40 4: C HAPTER ABLING If you have not already done so, remove the SC Figure 18 Cabling the GBIC Module connector cover from the transceiver, as shown in Figure 17. Figure 17 Removing the SC Connector Cover ETHERNET MODEM TERMINAL 10BT 1000 BASE (GBIC) 3C35330...

  • Page 41: Connecting The Lx Transceiver To Mmf

    Think of the conditioned launch cable as an extension performance, and regulatory compliance, use only to the multimode network cable. conditioned launch cables that 3Com supports. For a Attach the other end of the conditioned launch cable list of currently supported launch cables, visit this...

  • Page 42: Cabling Fddi Modules

    HAPTER ABLING Cabling FDDI Modules Figure 19 Connecting Using a Conditioned Launch Cable Your network’s FDDI segments connect to the CoreBuilder 3500 system through FDDI modules, which come in two versions: FDDI MMF — Connects to multimode fiber-optic cable ETHERNET...

  • Page 43: Cabling A Single-Attached Station

    Read and follow the “Fiber and Laser Safety network using dual homing. For more information, Precautions” on page 35 for safe operation. see the FDDI chapter in the CoreBuilder 3500 Configure the module ports that you are working Implementation Guide.

  • Page 44: Cabling A Dual-Attached Station

    Duplex Network cable SC connector For more information about single-attached stations, Table 10 shows the associated ports that comprise see the CoreBuilder 3500 Implementation Guide. each possible DAS connection. Table 10 DAS Connection Port Assignments DAS Connection Port A Port B...
  • Page 45 For a complete list of FDDI connection policies, see of the other. the FDDI chapter in the CoreBuilder 3500 Connect the cable coming in from the secondary ring Implementation Guide.
  • Page 46 4: C HAPTER ABLING...

  • Page 47: System Power Up

    YSTEM OWER This chapter contains: CAUTION: To prevent a possible fire hazard, ensure that the power cord is fully inserted. Instructions for powering up the ® CoreBuilder 3500 system Figure 23 System Power Receptacle Description of power-up diagnostics Power supply latch Items to check after system power up If you have any problems in powering up your system, see Chapter 7.

  • Page 48: Power-Up Diagnostics

    5: S HAPTER YSTEM OWER Power-up Diagnostics The system automatically runs diagnostic software at power up. This software verifies that every component in the system is operating correctly. If any component fails during power-up diagnostics, the system either fails to power up or the faulty module comes up but all of its ports are out of service.

  • Page 49: System Processor Leds

    System Processor LEDs System Processor LEDs Figure 24 System Processor LEDs Blinking Green System is operating correctly Steady Green System is running diagnostics PWR (Power) Green System is powered on PCMCIA ETHERNET MODEM TERMINAL 10BT ERROR TEMP SERVICE INS (Inserted) Green PCMCIA card inserted in system SYS (System Processor)

  • Page 50: System Diagnostics - Led Activity

    5: S HAPTER YSTEM OWER System Diagnostics — LED Activity Module Diagnostics — LED Activity When you first power up the system, the system Module diagnostic software checks each module and processor PWR LED and RUN LED light green, the module’s ports. Module LEDs report these events: indicating that the system is receiving power and If the module’s ERR LED still lights yellow after the running diagnostics.

  • Page 51: System Checks

    System Checks System Checks Table 11 summarizes the module LED activity. After the system has successfully completed the Table 11 Module Diagnostics — LED Activity power-up diagnostics, check the items in Table 12 to LED Name Color Indicates verify that the system is operating correctly. ERR (Error - Module) Steady Diagnostics failed.

  • Page 52: Next Step: Software Configuration

    5: S HAPTER YSTEM OWER Next Step: Software Configuration Your system is shipped from the factory with IEEE 802.1 bridging set to disabled. To configure your system for your particular networking environment (including SNMP set up, customized packet filtering, and routing), you must first establish management access.

  • Page 53: Quick

    Console using rlogin or address Telnet commands Documentation CD. For more complete network management, use an Use an external SNMP external SNMP-based application, such as 3Com’s management application to communicate with the SNMP Transcend ® Enterprise Manager or another network...

  • Page 54: Terminal Port

    6: Q HAPTER UICK ETUP FOR ANAGEMENT CCESS Initial Management Access Terminal Port Direct access through the system processor terminal Initially, you must access the system through the port allows you to remain on the system and monitor terminal serial port. Configure your system using it during system boots.

  • Page 55: Setting The Terminal Port Baud Parameter

    Modem Setup Modem Setup Setting the Terminal Port Baud Parameter To change the baud setting of the terminal port from You can set up your system for access through an the Administration Console, follow these steps: external modem that is attached to the system processor’s modem port.

  • Page 56: Connecting To An External Modem

    6: Q HAPTER UICK ETUP FOR ANAGEMENT CCESS Configuring the IP Management Interface Connecting to an External Modem To connect to and configure the external modem These instructions include information on defining an port, follow these steps: out-of-band IP management interface through which you can manage your system.

  • Page 57: Out-Of-Band Management

    Configuring the IP Management Interface Out-of-band Management To set the interface parameters using the Administration Console, follow these steps: To manage your system out-of-band, you need to assign an IP address and subnet mask to the From the top level of the Administration Console, out-of-band Ethernet port on your system.
  • Page 58 6: Q HAPTER UICK ETUP FOR ANAGEMENT CCESS...

  • Page 59: Troubleshooting The System

    WARNINGS: Hazardous energy exists within the CoreBuilder 3500 system. Always be careful to avoid Getting Additional Help electric shock or equipment damage. Many installation and troubleshooting procedures should be If you experience system problems that are not performed only by trained technical personnel.

  • Page 60: Diagnosing Problems

    7: T HAPTER ROUBLESHOOTING THE YSTEM Diagnosing Problems By observing system diagnostics and reviewing the tables in this chapter, you can identify and correct problems that can occur at system power up. Power Failures If the system does not respond when you insert the power cord, see the troubleshooting suggestions in Table 14.
  • Page 61 1 Verify that the building’s power outlet has power. Power supply has malfunctioned. 2 Verify that the power cord is firmly inserted into the system and into the building’s power outlet. 3 If the system still does not operate, contact your network supplier or 3Com Technical Support.
  • Page 62 Power supply is not plugged in. 1 Insert the indicated power supply into a power source. Power supply is out of specification. 2 If the LED still lights, call your network supplier or 3Com Technical Support. Power supply has failed.
  • Page 63 Cable to the port is faulty. When the problem is corrected, the L LED (Link - Port Status) lights green. 4 If the port status E LED (Error - Port Status) remains yellow, contact your network supplier or 3Com Technical Support.
  • Page 64 7: T HAPTER ROUBLESHOOTING THE YSTEM...

  • Page 65: A System Specifications

    YSTEM PECIFICATIONS Physical Dimensions 13.2 cm H x 44.0 cm W x 42.42 cm D* (5.2 in. H x 17.3 in. W x 16.7 in. D*) *Depth includes protrusion of power supply handles — 3.12 cm (1.23 in.) Weight (fully loaded with 2 power supplies): 18.14 kg (40.01 lb) Environmental Requirements Operating temperature 0 to 50 °C (32 to 122 °F)*...
  • Page 66 A: S PPENDIX YSTEM PECIFICATIONS Electromagnetic Emissions FCC part 15, Subpart B, Class A limits (Agency Certification) EN 55 022 (CISPR-22) (Europe) VCCI (Japan) CE Mark Immunity EN50082-1 (IEC 801 Series) Heat Dissipation 362 watts maximum (1237 BTU/hour maximum) Power Supply AC line frequency 47 to 63 Hz Input voltage options...
  • Page 67 Standards Supported SNMP Software Installation BRIDGE-MIB.mib — Bridge MIB, RFC 1493 FTP (RFC 959) ETHERNET.mib — Ethernet MIB, RFC 1398 TFTP (RFC 1350) FDDI-SMT73-MIB.mib — FDDI SMT 7.3 MIB, RFC 1512 Terminal Emulation Protocols FDDI-MIB.mib — FDDI Station Management MIB, RFC 1285 Telnet (RFC 854) IANAifType-MIB-V1SMI.mib —...
  • Page 68 3cSysSmt.mib — 3Com SMT MIB (43.29.4.9) 3cTrunk.mib — 3Com Port Trunking MIB (43.10.1.15.1) 3cVlan.mib — 3Com VLAN MIB (43.10.1.14.1) 3cWeb.mib — 3Com Web Management MIB (43.29.4.24) For the most recent list of currently supported MIBs, see the CoreBuilder 3500 Software Installation and Release Notes.
  • Page 69 System LEDs System Status LEDs Module Port Status LEDs PWR (Green): System is powered on. PWR (Green): Module RUN (Green): System is running diagnostics. is receiving power. RUN (Blinking Green): System is operating correctly. INS (Yellow): Module SYS (Yellow): Processor failed at power up. is not fully seated.
  • Page 70 A: S PPENDIX YSTEM PECIFICATIONS...

  • Page 71: B Field -Replaceable

    CoreBuilder 3500 system processor, module, power supply, system memory, or system battery if you have not had the proper training from 3Com. For training information in the United States and Canada, call 1-800-NET-3COM. For the numbers to call in other locations, visit the 3Com Web site: www.support.3com.com...

  • Page 72: Esd Safety Information

    System Processor Removal and Replacement captive screws. 3Com recommends that you remove the power cord Tighten the captive screws to secure the system from the system when you replace the system processor in the chassis.

  • Page 73: Module Removal And Replacement

    Module Removal and Replacement Module Removal and Replacement Figure 25 Removing and Replacing the System Processor You can remove and replace a module with the System processor Captive screw power on. To remove and replace a module, follow the steps in this section. To remove a module: Read and follow all “Safety Precautions”...

  • Page 74: Power Supply Assemblies Removal And Replacement

    Replacement aligned. Forcing the module forward can damage the The CoreBuilder 3500 system operates using a single board and backplane connectors. If necessary, remove power supply assembly. You can add a second power and reinsert the module, ensuring that the connectors supply to the system for fault-tolerant redundancy.

  • Page 75: Fan Tray Assembly Removal And Replacement

    Fan Tray Assembly Removal and Replacement Fan Tray Assembly Removal and Replacement Tighten the captive screws that secure the power supply to the chassis. The system processor and modules are cooled by the Lift the power supply latch and insert the power cord fan tray assembly, which contains two 12-volt DC into the system.

  • Page 76: System Processor Battery Replacement

    B: F PPENDIX IELD EPLACEABLE OMPONENTS Figure 28 Removing and Replacing the Fan Tray ACHTUNG: Explosionsgefahr, Falls die Batterie falsch eingesetzt ist. Benutzt die Batterie order equivalent type (Gleichwertige), die vom Hersteller empfohlen wird (Tadiran Model TL-5111). Die Batterie wird nach dem Herstellersvorschriften beseitigt.

  • Page 77: Installing The Battery

    CAUTION: When you are handling the system Battery processor, 3Com recommends that you always use a wrist strap connected to a proper ground. This precaution helps prevent the system processor from damage by electrostatic discharge.
  • Page 78 B: F PPENDIX IELD EPLACEABLE OMPONENTS...

  • Page 79: Equirements And

    3500 system to The cabling system plan used at your facility probably operate safely and effectively. covers most wiring closet concerns. 3Com also recommends that you check these items: The topics covered in this appendix: Verify that your wiring closet meets all of the...

  • Page 80: Distribution Rack Requirements

    C: S PPENDIX EQUIREMENTS AND AFETY ODES Distribution Rack Requirements Be sure that each wiring closet has a suitable ground. Ground all metal racks, enclosures, boxes, If you plan to mount your systems in a distribution and raceways in the closet. rack, your rack must meet the basic mechanical and Use AC power, 15-amp service receptacles, type space requirements described in this section.

  • Page 81: Mechanical Requirements For The Rack

    Racks, Panels, and Associated Equipment. In countries other than the United States, use IEC Standard 297: Dimensions of Panels and Racks. In addition, 3Com recommends that your distribution rack meets these requirements: Use an open style, 48 cm (19 in.) rack. The rack styles shown in Figure 31 facilitate easy maintenance and provide excellent ventilation.

  • Page 82: Building And Electrical Codes

    C: S PPENDIX EQUIREMENTS AND AFETY ODES Building and Electrical Codes Figure 31 Recommended Rack Styles Follow all appropriate building codes and authorities on electrical codes when planning your site and installing your cable for the system. Specific building and electrical codes vary depending on your location.

  • Page 83: U.s. Electrical Codes

    Building and Electrical Codes U.S. Electrical Codes National Electrical Manufacturers Association (NEMA) — An organization of electrical product Authorities on electrical codes: manufacturers. Members develop consensus National Electrical Code (NEC) Classification — standards for cables, wiring, and electrical A recognized authority on safe electrical wiring. components.
  • Page 84 C: S PPENDIX EQUIREMENTS AND AFETY ODES...

  • Page 85: D Technical Support

    ECHNICAL UPPORT 3Com provides easy access to technical support World Wide Web Site information through a variety of services. This To access the latest networking information on the appendix describes these services. 3Com Corporation World Wide Web site, enter this URL into your Internet browser: Information contained in this appendix is correct at time of publication.

  • Page 86: 3Com Ftp Site

    Web browser software such as Netscape Navigator or Communicator and Internet Explorer. ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to 64 Kbps. To access the 3Com BBS using ISDN, call the following number:...

  • Page 87: Support From Your Network Supplier

    Support from Your Network Supplier Support from 3Com If you require additional assistance, contact your If you are unable to obtain assistance from the 3Com network supplier. Many suppliers are authorized online technical resources or from your network 3Com service partners who are qualified to provide a...
  • Page 88 Colombia 98012 2127 Mexico 01 800 CARE (01 800 2273) Peru AT&T +800 666 5065 Puerto Rico 800 666 5065 Venezuela AT&T +800 666 5065 North America 1 800 NET 3Com (1 800 638 3266) Enterprise Customers: 1 800 876-3266...

  • Page 89: Returning Products For Repair

    Returning Products for Repair Returning Products for Repair Country Telephone Number Fax Number Before you send a product directly to 3Com for repair, Latin America 1 408 326 2927 1 408 326 3355 (not toll-free) (not toll-free) you must first obtain an authorization number.
  • Page 90 D: T PPENDIX ECHNICAL UPPORT...
  • Page 91 NDEX FDDI modules 42 Numbers GBIC modules 39 3Com bulletin board service (3Com BBS) 86 Gigabit Ethernet modules 37 EIA (electrical code) 3Com Facts 86 standard equipment rack 81 out-of-band port 32 3Com training 71 standards 83 SAS stations 43...
  • Page 92 NDEX GBIC modules management access ports pin assignments cabling 39 on the system processor 31 modem port 33 cabling to MMF using LX transceiver 41 management, system serial ports 33 conditioned launch cables 41 IP 53 port pin assignments Gigabit Interface Converters modem 53 10/100 BASE-TX 35 (GBICs) 39 to 41...
  • Page 93 SC connectors 37 wiring closet 80 serial line and management access 53 serial port technical support modem 53 3Com URL 85 warnings in text pin assignments 33 bulletin board service 86 defined 10 terminal 53 fax service 86 wiring closet...
  • Page 94 NDEX...
  • Page 95 “bug” does not transfer to 3Com until the returned item is received by 3Com. The repaired or or defect in the third party’s product or from use of the software product not in replaced item will be shipped to Customer, at 3Com’s expense, not later than thirty (30)
  • Page 96 The replacement product will ATTEMPTS TO OPEN, REPAIR, OR MODIFY THE PRODUCT, OR ANY OTHER CAUSE normally be shipped not later than three (3) business days after 3Com’s verification of BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, the DOA product, but may be delayed due to export or import procedures.

Table of Contents