Mercedes-Benz E-Class Saloon Owner's Manual page 377

Based on the call, the operator decides
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whether it is necessary to call rescue teams
and/or the police to the accident site.
If no vehicle occupant answers, an ambu‐
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lance is sent to the vehicle immediately.
Triggering a manual emergency call
Press and hold the SOS button in the over‐
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head control panel for at least one second.
The emergency call has been made:
A voice connection is made to the Mercedes-
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Benz emergency call centre.
A message with accident data is transmitted
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to the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call cen‐
tres.
Remain in the vehicle if the road and traffic
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conditions permit you to do so until a voice
connection is established with the emer‐
gency call centre service provider.
On the basis of the call, the service provider
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decides whether it is necessary to call res‐
cue teams and/or the police to the accident
site.
In certain situations data is also transmitted
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in the voice channel to the Mercedes-Benz
emergency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz Service Centre to
be initiated quickly.
If the Mercedes-Benz emergency call system
cannot connect to the Mercedes-Benz emer‐
gency call centre, the emergency call is automat‐
ically sent to the public emergency services call
centre.
If no connection can be made to the public
emergency services, a corresponding message
appears in the media display.
Dial the emergency call number 112 on your
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mobile phone.
Ending an unintentional emergency call
Select ~ on the multifunction steering
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wheel.
Multimedia system 375
Data transfer of the Mercedes-Benz emer‐
gency call system
In the event of an automatic or manual emer‐
gency call the following data is transmitted, for
example:
Vehicle's GPS position data
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GPS position data on the route (a few
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hundred metres before the incident)
Direction of travel
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Vehicle identification number
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Vehicle drive type
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Number of people determined to be in the
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vehicle
Whether Mercedes me connect is available
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or not
Whether the emergency call was initiated
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manually or automatically
Time of the accident
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Language setting on the multimedia system
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