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372 Multimedia system
the vehicle will be towed to the nearest
Mercedes-Benz service centre.
You may be charged for these services.
You can find information on the following topics:
Activation of Mercedes me connect
R
Operating the vehicle
R
Nearest Mercedes-Benz service centre
R
Other products and services from Mercedes-
R
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Centre
(
page 373).
/
Information on Mercedes me connect acci‐
dent management
The Mercedes me connect accident manage‐
ment is an extension of the Mercedes-Benz
emergency call system (
page 373).
/
An emergency call is made to the Mercedes-
Benz emergency call centre after an accident:
A voice connection is made to a contact per‐
R
son at the Mercedes-Benz emergency call
centre.
If necessary, the contact person at the
R
Mercedes-Benz emergency call centre for‐
wards the call to Mercedes me connect acci‐
dent management.
Forwarding the call is not possible in all
countries.
If necessary, the vehicle will be towed to a
R
Mercedes-Benz service centre.
Arranging a service appointment via
Mercedes me connect
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
To arrange a service appointment: select
#
Call.
After your agreement the vehicle data is sent
and a Mercedes-Benz Customer Centre
employee deals with your appointment. The
information is then sent to your desired
service outlet.
This service outlet will then contact you
within 24 hours.
%
If you select
Call later
after the service mes‐
sage appears, the message is hidden and
reappears after a certain period of time.
Giving consent to data transfer for Mercedes
me connect
Requirements:
A service call is active using the multimedia
R
system (
page 370) or the overhead
/
control panel (
page 371).
/
If the breakdown and Mercedes me connect
Concierge services are not activated on
Mercedes me, the
Do you want to transmit vehi-
cle data and the vehicle's position to the
Mercedes-Benz Customer Centre in order to
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