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Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications for hardware components, and software for the HPE Apollo 4500 Systems. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
Removing and replacing the power supply blank............... 32 Removing and replacing a power supply..................32 Removing and replacing the management module..............33 Removing and replacing the HPE Smart Storage Battery ............34 Removing and replacing the I/O module..................35 Removing and replacing the expansion board................35 Removing and replacing the system fan..................36...
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HPE 800W Flex Slot Platinum Hot-plug Power Supply............75 HPE 800W Flex Slot -48VDC Hot-plug Power Supply.............75 HPE 800W Flex Slot Titanium Plus Hot-plug Power Supply..........77 HPE 800W Flex Slot Universal Hot-plug Power Supply...........77 HPE 1400W Flex Slot Platinum Plus Hot-plug Power Supply..........78 Hot-plug power supply calculations....................
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Acronyms and abbreviations...............80 Documentation feedback..............82 Contents...
Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
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demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit. REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit effectué...
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Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
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Parts-only Warranty Service (Garantieservice ausschließlich für Teile) Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung. Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.
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Customer Self Repair Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen.
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• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. • Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente.
This chapter lists the hardware spare parts supported by the . Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http:// www.hpe.com/info/partssurfer). Item Description Spare part number...
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Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues pour que le client puisse procéder lui-même aux réparations. Cependant, les frais supplémentaires engendrés par le remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour votre produit. Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client.
Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado. System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http:// www.hpe.com/info/partssurfer). System components...
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Mandatory I/O module assembly 810833-001 Mandatory I/O module options — — a) HPE Smart Array P440 Controller 749797-001 Mandatory b) HPE H240 Smart Host Bus Adapter 779134-001 Mandatory System fan 810834-001 Mandatory HPE Smart Storage Battery 750450-001 Mandatory Drives, LFF —...
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Item Description Spare part Customer self repair number d) 6.00-TB 6G SATA 7,200 rpm, low-profile, MDL 797521-001 Mandatory e) 3.00-TB 6G SATA 7,200 rpm, low-profile, MDL 797522-001 Mandatory f) 2.00-TB 6G SATA 7,200 rpm, low-profile, MDL 797523-001 Mandatory g) 1.00-TB 6G SATA 7,200 rpm, low-profile, MDL 797524-001 Mandatory h) 3.00-TB 6G SAS 7,200 rpm, low-profile, MDL...
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— — Not Shown All processors in this HPE ProLiant server must have the same cache size, speed, number of cores, and rated maximum power consumption. Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
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Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet. Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt.
You need the following items for some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver • HPE Insight Diagnostics Preparation procedures To access some components and perform certain service procedures, you must perform one or more of the following procedures: • Power down the server.
Before proceeding, verify that the server is in standby mode by observing that the system power LED is amber. Extend the chassis from the rack Procedure 1. Extend the chassis from the rack as indicated. Remove the chassis from the rack WARNING: The chassis is very heavy.
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Remove the system fans. Remove the I/O modules. Remove all servers from the chassis. IMPORTANT: Label the drives before removing them. The drives must be returned to their original locations. Remove all drives. Remove the chassis from the rack: a. Extend the chassis from the rack, and then push and hold the release levers, moving the chassis forward until it stops.
Remove the server from the chassis CAUTION: Before removing the server, verify that the backup LED is not flashing. Procedure 1. Power down the server. CAUTION: To avoid damage to the server, always support the bottom of the server when removing it from the chassis.
Install the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure.
Disconnect the cable management arm Procedure 1. Disconnect the cable management arm as indicated. Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts.
Procedure • Avoid hand contact by transporting and storing products in static-safe containers. • Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations. • Place parts on a grounded surface before removing them from their containers. • Avoid touching pins, leads, or circuitry.
WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
To replace the component, reverse the removal procedure. Removing and replacing the right bezel ear Procedure 1. Power down the servers. 2. Extend the chassis from the rack. 3. Remove the right bezel ear. To replace the component, reverse the removal procedure. Removing and replacing the right bezel ear...
Removing and replacing the power supply blank CAUTION: For proper cooling, be sure that a component or a component blank is always installed in each bay in the rear of chassis. When replacing a component or blank, leave the bay empty for no more than 60 seconds.
To replace the component, reverse the removal procedure. Removing and replacing the management module CAUTION: To avoid loss of data, back up all data and power down the node before removing the management module. Procedure 1. Power down the servers. 2.
Removing and replacing the HPE Smart Storage Battery Procedure 1. Power down the server. 2. Open the cable management arm. 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.
Removing and replacing the I/O module Procedure 1. Power down the servers. 2. Open the cable management arm. 3. Disconnect any cables connected to the I/O module. 4. Remove the I/O module. To replace the component, reverse the removal procedure. Removing and replacing the expansion board This server supports both PCIe expansion boards and a FlexibleLOM in the I/O module.
6. Remove the PCIe expansion board. To replace the component, reverse the removal procedure. Removing and replacing the system fan CAUTION: To avoid server shutdown, a fan must be replaced within 60 seconds of being removed. Procedure 1. Extend the chassis from the rack. 2.
4. Squeeze the two release tabs on the system fan together to release it from the chassis. 5. Remove the system fan from the chassis. To replace the component, reverse the removal procedure. Removing and replacing the drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
To replace the component, slide the component into the bay until it clicks. Removing and replacing a drive Procedure 1. Determine the status of the drive from the drive LED definitions. 2. Back up all data on the drive. 3. Extend the chassis from the rack. 4.
CAUTION: To avoid damage to the device, do not use the removal handle to carry it. CAUTION: To prevent improper cooling and thermal damage, do not operate the server or the enclosure unless all drive and device bays are populated with either a component or a blank. WARNING: To reduce the risk of injury from electric shock, do not install more than one drive carrier at a time.
3. Extend the chassis from the rack. 4. Remove the access panel. 5. Release the drive backplane. 6. Remove the drive backplane. To replace the component, reverse the removal procedure. Removing and replacing the Discovery services cable Procedure Power down the server on page 23. Disconnect the cable management arm on page 28.
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Remove all drives (Removing and replacing a drive on page 38). Remove the chassis from the rack on page 24. 10. Place the chassis on a flat, sturdy surface to support the chassis. 11. Disconnect and remove the Discovery services cable. 12.
To replace the component, reverse the removal procedure. Removing and replacing fan cage with Discovery Services Procedure Power down the servers. Disconnect the cable management arm. Disconnect all cables from the rear of the chassis. Remove the access panel. Remove all power supplies. Remove all I/O modules.
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12. Remove the six fan cage screws and disengage the two captive midplane assembly screws located beneath the fan bays. To disengage the two captive midplane assembly screws, a long T-15 screwdriver is required. 13. Remove the fan cage and midplane assembly from the chassis. Removal and replacement procedures...
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14. Disconnect the fan cable and the Discovery Services cable from the midplane assembly. 15. Remove the midplane assembly from the fan cage. Removal and replacement procedures...
To replace the component, reverse the removal procedure. Removing and replacing a midplane assembly IMPORTANT: All components must be removed to service the midplane assembly. Procedure Power down the servers. Disconnect the cable management arm. Disconnect all cables from the rear of the chassis. Remove the following components: a.
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Remove the six fan cage screws and disengage the two captive midplane assembly screws located beneath the fan bays. To disengage the two captive midplane assembly screws, a long T-15 screwdriver is required. Remove the fan cage and midplane assembly from the chassis. Removal and replacement procedures...
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10. Disconnect the fan cable and the Discovery Services cable from the midplane assembly. 11. Remove the midplane assembly from the fan cage. Removal and replacement procedures...
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To replace the component, reverse the removal procedure. Be sure to align the midplane using the guides provided. Removal and replacement procedures...
• Simplified Chinese The HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language: •...
QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). HPE iLO iLO is a remote server management processor embedded on the system boards of HPE ProLiant and Synergy servers. iLO enables the monitoring and controlling of servers from remote locations. HPE iLO management is a powerful tool that provides multiple ways to configure, update, monitor, and repair servers remotely.
This feature is supported on servers that support external video and have a UID button or an SUV connector. When power is available to the server but the server is not powered on, iLO runs on auxiliary power and can take control of the server video adapter to display the HPE ProLiant Pre-boot Health Summary.
The Embedded Diagnostics option can run comprehensive diagnostics of the server hardware, including processors, memory, drives, and other server components. For more information on the Embedded Diagnostics option, see the HPE UEFI System Utilities User Guide for HPE ProLiant Gen10 Servers on the Hewlett Packard Enterprise website.
HPE Insight Remote Support Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement. Insight Remote Support supplements your monitoring...
ProLiant Gen8 servers, HPE SSA replaces ACU with an enhanced GUI and additional configuration features. The HPE SSA exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. Although all formats provide support for configuration tasks, some of the advanced tasks are available in only one format.
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ASR has restarted the system. You can disable ASR from the System Management Homepage or through RBSU. Diagnostic tools...
Identifying components and LEDs Front panel components Item Description Server bay 1 Server bay 1 LFF drives Server bay 2 Server bay 2 LFF drives Server bay 3 Server bay 3 LFF drives Chassis serial label pull tab Quick-release levers (2) Storage LED display Identifying components and LEDs...
Storage display LEDs Item LED description LED state UID LED Off = Normal operating mode Solid blue = One or more drives is in locate mode. Flashing blue = Firmware update is in progress. Drive health LED Off = No drives are configured. Solid green = One or more drives are members of a logical drive.
Server front panel components Item Description Drive bay 1 Drive bay 2 Server ejector button SUV cable connector Server serial label pull tab Server front panel LEDs and buttons Server front panel components...
Item Description Status Power On/Standby Solid green = System on button and system power Flashing green (1 Hz/cycle per sec) = Performing power on sequence Solid amber = System in standby Off = No power present UID button/LED Solid blue = Activated Flashing blue: •...
Item Description Server bay 3 I/O module Server bay 2 I/O module Server bay 1 I/O module Power supply bay 4 Power supply bay 3 Power supply bay 2 Power supply bay 1 Management module Power supply LEDs The power supply LED is located on each power supply. LED Status Description System is off or power supply has failed.
Item Description Management module UID LED Management module health LED iLO link LED iLO activity LED I/O module components Item Description PCIe expansion slot 4 PCIe expansion slot 3 PCIe expansion slot 2 PCIe expansion slot 1 FlexibleLOM slot NIC 2 NIC 1 The FlexibleLOM slot is not available on the I/O module with the x16 PCIe riser option.
NIC 2 link LED PCIe slot definitions (standard I/O module) The HPE Apollo 4500 system with its centralized HPE Smart Storage Battery supports up to two HPE Smart Array controllers per node. Processor 2 must be installed to support options installed in PCIe expansion slots 3 and 4.
FlexibleLOM slot — PCIe3 x8 PCIe slot definitions (I/O module with x16 riser option) The HPE Apollo 4500 system with its centralized HPE Smart Storage Battery supports up to two HPE Smart Array controllers per node. Processor 2 must be installed to support options installed in PCIe expansion slots 3 and 4. Only slots 3 and 4 support HPE Smart Array Controllers.
HPE H240 Smart Host Bus Adapter port identification Item Description Port 2i Port 1i I/O module power connector identification Item Description PCIe expansion slot 1 power connector PCIe expansion slot 2 power connector PCIe expansion slot 3 power connector PCIe expansion slot 4 power connector...
LFF drive bay numbering The drives are numbered 1-15 for each server installed in the chassis. The first digit in the illustration represents the server associated with the drive and the second set of digits represent the drive bay number. LFF drive LED definitions Item Definition...
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Online/Activity Fault/UID LED Definition LED (green) (amber/blue) Flashing amber A predictive failure alert has been received for this drive. Replace the drive as soon as possible. The drive is online but is not currently active. 1 flash per second Flashing amber Do not remove the drive.
Cabling Cabling the chassis After all system hardware is installed, cable the components. WARNING: To reduce the risk of electric shock or injury due to high-current electrical energy, be sure that all power is completely disconnected at the source before beginning any power connections to the power bus bars or power bus box.
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2. Align and install the cable management arm. 3. Press the latch and slide the cable management arm into place. Cabling...
Converting the cable management arm for opposite side mounting The cable management arm is designed for ambidextrous implementation. You can convert the arm for right-hand swing. IMPORTANT: When converting the cable arm, always be sure to orient the arm with the cable trough facing upward.
The HPE Apollo 4500 system with its centralized HPE Smart Storage Battery supports up to two HPE Smart Array controllers per node. This Apollo 4530 Gen9 Chassis supports up to three I/O modules. Standard x8 I/O modules have four PCIe slots and one FlexibleLOM slot while x16 I/O modules have only four PCIe slots. This section describes the cable routing for the options installed in the I/O module.
HPE 800W Flex Slot Platinum Hot-plug Power Supply Specification Value Input requirements Rated input voltage 100 to 127 VAC 200 to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240VDC Rated input current 9.4 A at 100 VAC...
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Rated input voltage -40 VDC to -72 VDC -48 VDC nominal input Rated input current 26 A at -40 VDC input 19 A at -48 VDC input, nominal input 12.4 A at -72 VDC input Rated input power (W) 936 W at -40 VDC input 912 W at -48 VDC input, nominal input 900 W at -72 VDC input...
HPE 800W Flex Slot Titanium Plus Hot-plug Power Supply Specification Value Input requirements Rated input voltage 200 to 240 V AC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC Rated input current 4.35 A at 200 VAC 3.62 A at...
800 W at 380 VDC input Maximum peak power 800 W at 200 VAC to 277 VAC input 800 W at 380 VDC input HPE 1400W Flex Slot Platinum Plus Hot-plug Power Supply Specification Value Input requirements Rated input voltage...
1400 W at 240 VDC input for China only Hot-plug power supply calculations For hot-plug power supply specifications and calculators to determine electrical and heat loading for the server, see the Hewlett Packard Enterprise Power Advisor website (http://www.hpe.com/info/ poweradvisor/online). Hot-plug power supply calculations...
Array Configuration Utility advanced power management Automatic Server Recovery Customer Self Repair direct current dual port (drive connection) enterprise mainstream (HPE SSD endurance class) electrical nonmetallic tubing hard disk drive or hard drive HPE APM HPE Advanced Power Manager HPE SSA...
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(HPE Midline drive family) multilevel cell (NAND memory type used in SSDs) NAND Not AND PCIe Peripheral Component Interconnect Express POST Power-On Self-Test QR code quick response code RBSU ROM-Based Setup Utility serial attached SCSI SATA serial ATA Systems Insight Manager...
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