Intelligent Provisioning Diagnostic Tools; Active Health System Log Download Methods - HPE Synergy Series Troubleshooting Manual

Intelligent Provisioning diagnostic tools

Diagnostic tools are embedded on a NAND flash module that can be accessed by pressing F10 at POST
during compute module boot. For more information, see "Intelligent Provisioning software
documentation."
More information
Using AHSV to troubleshoot or open a support case on page 92
Intelligent Provisioning diagnostic tools on page 87

Active Health System Log download methods

You can use the following methods to download the Active Health System Log:
• iLO web interface—Download the log for a range of days or download the entire log from the Active
Health System Log page.
• iLO Service Port—Download the log by connecting a USB flash drive to the iLO Service Port on the
front of the server.
• cURL utility—Download the log by using the cURL command-line tool.
• Intelligent Provisioning—For instructions, see the Intelligent Provisioning user guide.
• iLO RESTful API and RESTful Interface Tool—For more information, see http://www.hpe.com/
support/restfulinterface/docs.
More information
Using AHSV to troubleshoot or open a support case on page 92
Intelligent Provisioning diagnostic tools on page 87
Active Health System Viewer
Active Health System Viewer (AHSV) is an online tool used to read, diagnose, and resolve server issues
quickly using AHS uploaded data. AHSV provides Hewlett Packard Enterprise recommended repair
actions based on experience and best practices. AHSV provides the ability to:
• Read server configuration information
• View Driver/Firmware inventory
• Review Event Logs
• Respond to Fault Detection Analytics alerts
• Open new and update existing support cases
More information
Using AHSV to troubleshoot or open a support case on page 92
Intelligent Provisioning diagnostic tools on page 87
Downloading the Active Health System Log for a date range
Procedure
1. Click Information in the navigation tree, and then click the Active Health System Log tab.
Reports and logs 87