Troubleshooting A Storage Controller - Dell E28S Series Owner's Manual

Troubleshooting your system
2. If your system has a RAID controller and your hard drives are configured in a RAID array,
3. Ensure that the needed device drivers for your controller card are installed and are
4. Restart the system and enter the System Setup.
5. Verify that the controller is enabled and the drives are displayed in the System Setup.
After you finish
If the problem persists, see the Getting help section.

Troubleshooting a storage controller

1. Run the appropriate diagnostic test. See the Using system diagnostics section.
2. Turn off the system and attached peripherals, and disconnect the system from the electrical
3. Remove the system cover.
4. Verify that the installed expansion cards are compliant with the expansion card installation
5. Ensure that each expansion card is firmly seated in its connector.
6. Install the system cover.
7. Reconnect the system to the electrical outlet, and turn on the system and attached
8. If the problem is not resolved, turn off the system and attached peripherals, and disconnect
9. Remove the system cover.
10. Remove all expansion cards installed in the system.
11. Install the system cover.
12. Reconnect the system to the electrical outlet, and turn on the system and attached
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perform the following steps:
a. Restart the system and press F10 during system startup to run the Dell Lifecycle
Controller, and then run the Hardware Configuration wizard to check the RAID
configuration.
See the Dell Lifecycle Controller documentation or online help for information about
RAID configuration.
b. Ensure that the hard drives are configured correctly for the RAID array.
c. Take the hard drive offline and reseat the drive.
d. Exit the configuration utility and allow the system to boot to the operating system.
configured correctly. See the operating system documentation for more information.
CAUTION Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that are shipped with your product.
Note: When troubleshooting a SAS or PERC controller, see the documentation for your
operating system and the controller.
outlet.
guidelines.
peripherals.
the system from the electrical outlet.
peripherals.