Dell PowerEdge NM176 Hardware Owner's Manual
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Dell PowerEdge NM176 Hardware Owner's Manual

Dell PowerEdge NM176 Hardware Owner's Manual

Dell server hardware owner's manual
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Dell™ PowerEdge™ R200 Systems
Hardware Owner's Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell PowerEdge NM176

  • Page 1 Dell™ PowerEdge™ R200 Systems Hardware Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 3: Table Of Contents

    Contents About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Back-Panel Features and Indicators Connecting External Devices NIC Indicator Codes System Messages Diagnostics Indicator Codes System Beep Codes Warning Messages Diagnostics Messages Alert Messages Using the System Setup Program Entering the System Setup Program...
  • Page 4 System Setup Options Main Screen Memory Information Screen CPU Information Screen SATA Configuration Screen Integrated Devices Screen Console Redirection Screen System Security Screen Exit Screen System and Setup Password Features Using the System Password Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller Configuration Entering the BMC Setup Module...
  • Page 5 Cooling Shroud ..... Removing the Cooling Shroud Installing the Cooling Shroud System Battery ..... . Replacing the System Battery Optical Drive .
  • Page 6 Riser Card Removing the Riser Card Installing the Riser Card System Memory Memory Module Installation Guidelines Installing Memory Modules Removing Memory Modules Processor Replacing the Processor Control Panel Assembly (Service-Only Procedure) Removing the Control Panel Assembly Installing the Control Panel Assembly System Board (Service-Only Procedure) Removing the System Board Assembly Installing the System Board Assembly...
  • Page 7 Troubleshooting an Optical Drive Troubleshooting a Hard Drive Troubleshooting Expansion Cards Troubleshooting the Microprocessor Running the System Diagnostics Using Dell PowerEdge Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics From the Utility Partition From Removable Bootable Media .
  • Page 8 Riser Card Connectors Disabling a Forgotten Password Getting Help Obtaining Assistance Online Services Automated Order-Status Service Support Service Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Contents .
  • Page 9 Glossary ......165 Index ......Contents...
  • Page 10 Contents...

  • Page 11: About Your System

    About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.

  • Page 12: Accessing System Features During Startup

    Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

  • Page 13: Front-Panel Features And Indicators

    NIC settings for PXE boot. For more information, see the documentation for your integrated NIC. <Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to selected DRAC configuration settings. See the DRAC User’s Guide for more information on setup and use of DRAC.
  • Page 14 Figure 1-1. Front-Panel Features and Indicators About Your System...
  • Page 15 Table 1-2. Front-Panel Components Item Component Power-on indicator, power button Icon Description The power button turns system power off and on. NOTICE: using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off.
  • Page 16 Table 1-2. Front-Panel Components (continued) Item Component Diagnostic indicators (4) USB connectors (2) Hard-drive activity indicator Video connector System status indicator System identification button Hard drive 1 Hard drive 0 Optical drive Bezel About Your System Icon Description The diagnostic indicators aid in diagnosing and troubleshooting the system.

  • Page 17: Back-Panel Features And Indicators

    Table 1-2. Front-Panel Components (continued) Item Component NMI button Back-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel. Icon Description The NMI button is used to troubleshoot software and device driver errors when using certain operating systems.

  • Page 18: Connecting External Devices

    Figure 1-2. Back-Panel Features and Indicators power supply connector USB connectors (2) video connector 10 expansion slots (2) Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly.

  • Page 19: Nic Indicator Codes

    • Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). See "Using the System Setup Program" on page 35 for information about enabling, disabling, and configuring I/O ports and connectors.
  • Page 20 NOTE: If you receive a system message that is not listed in Table 1-4, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 21 Table 1-4. System Messages (continued) Message Decreasing available memory Diskette read failure Diskette subsystem reset failed Drive not ready Error: Incorrect memory configuration. Ensure memory in slots DIMM1_A and DIMM1_B, DIMM2_A and DIMM2_B match identically in size, speed and rank. Causes One or more memory modules might be...
  • Page 22 Table 1-4. System Messages (continued) Message Error: Remote Access Controller initialization failure. Error 8602: Auxiliary device failure. Verify that mouse and keyboard are securely attached to correct connectors. Gate A20 failure General failure Keyboard controller failure Keyboard data line failure Keyboard failure Keyboard stuck key failure...
  • Page 23 Table 1-4. System Messages (continued) Message Manufacturing mode detected Memory address line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value Memory odd/even logic failure at start address to end address Memory write/read failure at address ,...
  • Page 24 Table 1-4. System Messages (continued) Message No boot sector on hard-disk drive No timer tick interrupt Not a boot diskette The operating system is Option ROM Checksum Error About Your System Causes The system configuration information in the System Setup program might be incorrect.
  • Page 25 Table 1-4. System Messages (continued) Message PCIe Degraded Link Width Error: Embedded Bus# nn /Dev# nn /Func n Expected Link Width is n Actual Link Width is n PCIe Degraded Link Width Error: Slot n Expected Link Width is n Actual Link Width is n PCIe Training...
  • Page 26 Table 1-4. System Messages (continued) Message Plug & Play Configuration Error Read fault Requested sector not found Remote Configuration update attempt failed SATA port 0/1/2 hard disk drive configuration error SATA port 0/1/2 hard disk drive failure SATA port 0/1/2 hard disk drive auto-sensing error About Your System...
  • Page 27 Table 1-4. System Messages (continued) Message SATA Port 0/1/2 hard disk not found Sector not found Seek error Seek operation failed Shutdown failure The amount of system memory has changed. Time-of-day clock stopped Causes SATA Port 0/1/2 set as Auto, no disk installed.
  • Page 28 Table 1-4. System Messages (continued) Message Time-of-day not set - please run SETUP program Timer chip counter 2 failed Unexpected interrupt in protected mode Utility partition not available Warning! No micro code update loaded for processor 0 About Your System Causes Incorrect Time or Date settings;...

  • Page 29: Diagnostics Indicator Codes

    Table 1-4. System Messages (continued) Message Write fault Write fault on selected drive Diagnostics Indicator Codes The four diagnostics indicators on the system front panel display error codes during system startup. Table 1-5 lists the causes and possible corrective actions associated with these codes. Table 1-5.
  • Page 30 Table 1-5. Diagnostic Indicator Codes (continued) Code A B C D A B C D A B C D A B C D A B C D A B C D A B C D = y e l l o w = g r e e n = o f f About Your System...

  • Page 31: System Beep Codes

    Table 1-5. Diagnostic Indicator Codes (continued) Code A B C D A B C D A B C D = y e l l o w = g r e e n = o f f System Beep Codes If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the problem.
  • Page 32 Table 1-6. System Beep Codes Code Cause 1-1-2 CPU register test failure 1-1-3 CMOS write/read failure; faulty system board 1-1-4 BIOS error 1-2-1 Programmable interval-timer failure; faulty system board 1-2-2 DMA initialization failure 1-2-3 DMA page register write/read failure 1-3-1 Main-memory refresh verification failure 1-3-2...
  • Page 33 Table 1-6. System Beep Codes (continued) Code Cause 3-1-1 Slave DMA-register failure 3-1-2 Master DMA-register failure 3-1-3 Master interrupt-mask register failure 3-1-4 Slave interrupt-mask register failure 3-2-2 Interrupt vector loading failure 3-2-4 Keyboard-controller test failure 3-3-1 CMOS failure 3-3-2 System configuration check failure 3-3-3 Keyboard controller not...

  • Page 34: Warning Messages

    Table 1-6. System Beep Codes (continued) Code Cause 4-3-3 Faulty system board 4-3-4 Time-of-day clock stopped 4-4-1 Super I/O chip failure; faulty system board 4-4-4 Cache test failure; faulty processor Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

  • Page 35: Using The System Setup Program

    Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: •...

  • Page 36: Using The System Setup Program

    Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Up arrow or <Shift><Tab> Down arrow or <Tab>...
  • Page 37 Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2.
  • Page 38 Table 2-2. System Setup Program Options (continued) Option USB Flash Drive Emulation Type (Auto default) Boot Sequence Retry (Disabled default) Integrated Devices PCI IRQ Assignment Console Redirection System Security Keyboard NumLock (On default) Report Keyboard Errors (Report default) Using the System Setup Program Description Determines the emulation type for a USB flash drive.

  • Page 39: Memory Information Screen

    Memory Information Screen Table 2-3 lists the options and descriptions for the information fields that appear on the Memory Information screen. Table 2-3. Memory Information Screen Option System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing (Enabled default) CPU Information Screen Table 2-4 lists the options and descriptions for the information fields that...

  • Page 40: Sata Configuration Screen

    Table 2-4. CPU Information Screen (continued) Option Adjacent Cache Line Prefetch (Enabled default) Hardware Prefetcher (Enabled default) Demand-Based Power Management (Disabled default) Processor 0 ID Processor Name Display Level 2 Cache Number of Cores SATA Configuration Screen Table 2-5 lists the options and descriptions for the information fields that appear on the SATA Configuration screen.

  • Page 41: Integrated Devices Screen

    Integrated Devices Screen Table 2-6 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-6. Integrated Devices Screen Options Option User Accessible USB Ports (All Ports On default) Embedded Gb NIC (Enabled with PXE default) MAC Address Secondary Embedded Gb...

  • Page 42: Console Redirection Screen

    Table 2-6. Integrated Devices Screen Options (continued) Option Serial Port 1 (COM1 default) Speaker (On default) Console Redirection Screen Table 2-7 lists the options and descriptions for the information fields that appear on the Console Redirection screen. Table 2-7. Console Redirection Screen Options Option Console Redirection (Off default)

  • Page 43: System Security Screen

    System Security Screen Table 2-8 lists the options and descriptions for the information fields that appear on the System Security screen. Table 2-8. System Security Screen Options Option Description System Password Displays the current status of your system's password security feature and allows you to assign and verify a new system password.

  • Page 44: Exit Screen

    Table 2-8. System Security Screen Options (continued) Option Description Power Button Turns system's power off and on. • If you turn off the system using the power button and the • If the system is not running an ACPI-compliant operating The button is enabled in the System Setup program.

  • Page 45: System And Setup Password Features

    System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on your system. If your data requires more security, use additional forms of protection, such as data encryption programs. NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting.
  • Page 46 When a system password is not assigned and the password jumper on the system board is in the enabled (default) position, the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked. To assign a system password: 1 Verify that the Password Status option is set to Unlocked.
  • Page 47 To leave the password security enabled: 1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>. 2 Type your password and press <Enter>. To disable the password security: 1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>. 2 Type your password and press <Ctrl><Enter>. When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing <Ctrl><Alt><Del>, type your password and press <Enter>...

  • Page 48: Using The Setup Password

    5 Confirm that Not Enabled is displayed for the System Password option. If Not Enabled is displayed for the System Password option, the system password has been deleted. If Enabled is displayed for the System Password option, press the <Alt><b> key combination to restart the system, and then repeat steps 2 through 5.

  • Page 49: Disabling A Forgotten Password

    If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens—with the following exception: If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password (however, you cannot disable or change an existing system password).

  • Page 50: Entering The Bmc Setup Module

    For additional information on using BMC, see the documentation for the BMC and systems management applications. Entering the BMC Setup Module 1 Turn on or restart your system. 2 Press <Ctrl-E> when prompted after POST. If your operating system begins to load before you press <Crtl-E>, allow the system to finish booting, and then restart your system and try again.

  • Page 51: Installing System Components

    Installing System Components This section describes how to install the following system components: • Cooling shroud • System battery • Optical drive • Hard drives • Fan assembly • Optional PCI fan • Power supply • Expansion cards • Riser card •...
  • Page 52 Figure 3-1. Inside the System optical drive (optional) PCI expansion card (optional) power supply 10 hard drive 0 The system board holds the system's control circuitry and other electronic components. The processor and memory are installed directly on the system board.

  • Page 53: Opening And Closing The System

    Opening and Closing the System The system is enclosed by an optional bezel and cover. To upgrade or troubleshoot the system, remove the bezel and cover. Removing the Bezel 1 Unlock the bezel. See Figure 3-2. 2 Unlatch the left end of the bezel and rotate it away from the front panel. 3 Unhook the right end of the bezel and pull the bezel away from the system.

  • Page 54: Installing The Bezel

    Installing the Bezel 1 Hook the right end of the bezel into the bezel slot on the right side of the system front plate 2 Rotate the other end of the bezel toward the front panel and press the bezel onto the panel to engage the latch. 3 Lock the bezel.

  • Page 55: Closing The System

    Figure 3-3. Installing and Removing the System Cover system cover Closing the System 1 Ensure that you did not leave tools or parts inside the system. 2 Place the cover over the sides of the chassis, and slide the cover forward. 3 Tighten the thumbscrew at the back of the system to secure the cover.

  • Page 56: Cooling Shroud

    Cooling Shroud The cooling shroud covers the processor and system battery and provides air flow to these components and the system memory. Removing the Cooling Shroud CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 57: Installing The Cooling Shroud

    Figure 3-4. Installing and Removing the Cooling Shroud Installing the Cooling Shroud 1 Insert the tab on the side of the cooling shroud and the release latch into the fan assembly. See Figure 3-4. 2 Push the cooling shroud down until the release latch snaps into place, securing the shroud to the fan assembly.

  • Page 58: System Battery

    System Battery Replacing the System Battery CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
  • Page 59 Figure 3-5. Replacing the Battery battery 8 Reinstall the riser card. See "Installing the Riser Card" on page 80. 9 Install the cooling shroud. See "Installing the Cooling Shroud" on page 57. 10 Close the system. See "Closing the System" on page 55. 11 Enter the System Setup program to confirm that the battery operates properly.

  • Page 60: Optical Drive

    Optical Drive The optional optical drive is mounted in a bracket using two alignment pins and a spring clip on top of hard drive 0. An interposer card is connected to the back of the drive which allows the drive to be connected to the SATA_2 connector on the system board.

  • Page 61: Installing The Optical Drive

    Figure 3-6. Removing and Installing the Optional Optical Drive interposer board power cable bracket release lever Installing the Optical Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 62: Configuring The Boot Drive

    3 Connect the interposer card to the optical drive. Push the plungers into the captive fastener barrels until they snap into place. 4 Connect the interface and power cables to the optical drive's interposer card. 5 Close the system. See "Closing the System" on page 55. Configuring the Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup program.

  • Page 63: Removing A Hard Drive

    Removing a Hard Drive The procedures for removing and installing SATA or SAS hard drives are the same. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
  • Page 64 Figure 3-7. Removing the HDD0 Hard-Drive Carrier HDD0 hard-drive carrier plunger Installing System Components power cable notches (4) interface cable tabs (4)
  • Page 65 Figure 3-8. Removing the HDD1 Hard-Drive Carrier HDD1 hard-drive carrier interface cable 6 Using a #2 Phillips screwdriver, remove the four screws that secure the hard drive to the carrier and remove the drive from the carrier. See Figure 3-9 and Figure 3-10. plunger notches (4) Installing System Components...
  • Page 66 Figure 3-9. Removing the Hard Drive From the HDD0 Drive Carrier HDD0 hard-drive carrier mounting holes (4) Installing System Components screws (4) hard drive...

  • Page 67: Installing A Hard Drive

    Figure 3-10. Removing the Hard Drive From the HDD1 Drive Carrier HDD1 hard-drive carrier mounting holes (4) Installing a Hard Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 68: Installing A Sas Controller Card

    6 Connect the power and interface cables to the new drive: • If no SAS controller card is present, attach SATA interface cables to the hard drives and the SATA connectors on the system board. Connect hard drive 0 to the SATA_0 connector and hard drive 1 to the SATA_1 connector.

  • Page 69: Removing The Fan Assembly

    Removing the Fan Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 70: Installing The Fan Assembly

    Figure 3-11. Installing and Removing the Fan Assembly release levers (2) hard drive 1 data cable 5 Installing the Fan Assembly 1 Align the holes in the fan assembly with the two fan assembly securing posts. See Figure 3-11. 2 Lower the fan assembly until the release levers snap onto the securing posts.

  • Page 71: Optional Pci Fan Assembly

    5 Reconnect the fan assembly power cable to the system board. 6 Install the cooling shroud. See "Installing the Cooling Shroud" on page 57. 7 Close the system. See "Closing the System" on page 55. Optional PCI Fan Assembly The optional PCI fan module provides cooling for the expansion cards. NOTICE: Your system requires the PCI fan assembly if your system has a SAS controller that can be connected to an external storage system.

  • Page 72: Installing The Pci Fan Assembly

    Figure 3-12. Installing and Removing the PCI Fan Assembly PCI fan assembly chassis intrusion switch Installing the PCI Fan Assembly 1 Align the fan assembly with the screw holes on the chassis and use a #2 Phillips screwdriver to install the two mounting screws. See Figure 3-12. 2 Connect the fan’s power cable to the PCI FAN connector on the system board.

  • Page 73: Power Supply

    3 Connect the intrusion switch cable to the INTRUSION_SWITCH connector on the system board. See Figure 6-2 for the location of the connector. 4 Route all interface connectors through the panel cutout. 5 Connect the hard-drive connectors to the SATA connectors on the system board or to the SAS controller, if present.
  • Page 74 Figure 3-13. Installing and Removing the Power Supply screw power supply P3 connector Installing System Components P1 connector pins (4) P2 connector securing brackets (4)

  • Page 75: Installing The Power Supply

    Installing the Power Supply 1 Lower the power supply into the chassis and slide it backward until the four pins on the power supply are engaged into the securing brackets. 2 Using a #2 Phillips screwdriver, install the screw at the front of the power supply that secures the power supply to the chassis.
  • Page 76 4 Remove the filler bracket on the slot you will be using. NOTE: Keep this bracket if you need to remove the expansion card. Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
  • Page 77 Figure 3-14. Installing and Removing Expansion Cards expansion-card retainer expansion-card connector (on riser card) slot 1 expansion card Installing System Components slot 2...

  • Page 78: Removing An Expansion Card

    Figure 3-15. Opening and Closing the Expansion-Card Sliding Retainer expansion-card sliding retainer Removing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 79: Riser Card

    5 Grip the edges of the expansion card with the fingers of both hands and carefully work the card out of the expansion-card connector. 6 If you are permanently removing the card, replace the metal filler bracket over the empty card-slot opening. NOTE: Filler brackets must be installed over empty expansion-card slots to maintain FCC certification of the system.

  • Page 80: Installing The Riser Card

    Figure 3-16. Installing and Removing the Riser Card screws (2) Installing the Riser Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 81: System Memory

    1-GB, and 2-GB unbuffered memory modules. If you receive an error message stating that maximum memory has been exceeded, see "System Messages" on page 19 for more information. You can purchase memory upgrade kits from Dell. NOTE: The memory modules must be PC-5300/6400 compliant.

  • Page 82: Installing Memory Modules

    Table 3-1. Sample Memory Module Configurations Total Memory DIMM1_A 512 MB 512 MB 1 GB 512 MB 1 GB 1 GB 2 GB 512 MB 2 GB 1 GB 3 GB 1 GB 4 GB 1 GB 4 GB 2 GB 5 GB 2 GB 6 GB...
  • Page 83 5 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket. When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed.

  • Page 84: Removing Memory Modules

    Figure 3-17. Installing and Removing a Memory Module memory module alignment keys (2) Removing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 85: Processor

    Processor You can upgrade the processor to take advantage of future options in speed and functionality. The processor and its associated internal cache memory are contained in a land grid array (LGA) package that is installed in a ZIF socket on the system board.
  • Page 86 Figure 3-18. Installing and Removing the Heat Sink captive screws (4) 4 Wait 30 seconds for the heat sink to loosen from the processor. 5 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor.
  • Page 87 Figure 3-19. Installing and Removing the Processor processor socket release lever processor cover 10 Unpack the new processor. 11 Ensure that the processor socket release lever is in the fully open position. 12 Align the pin 1 corners of the processor and socket. See Figure 3-19. NOTICE: You must position the processor correctly in the socket to avoid damaging the processor and the system board when you turn on the system.
  • Page 88 15 Rotate the release lever back down until it snaps into place, securing the processor cover. 16 Install the heat sink. Using a clean lint-free cloth, remove the existing thermal grease from the heat sink. NOTE: Use the heat sink that you removed earlier in this procedure. Apply thermal grease evenly to the top of the processor.

  • Page 89: Control Panel Assembly (Service-Only Procedure)

    Control Panel Assembly (Service-Only Procedure) Removing the Control Panel Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 90: Installing The Control Panel Assembly

    Figure 3-20. Installing and Removing the Control Panel Assembly control panel assembly mounting holes (2) Installing the Control Panel Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 91: System Board (Service-Only Procedure)

    3 Connect the control panel cables. See Figure 3-20. 4 Close the system. See "Closing the System" on page 55. System Board (Service-Only Procedure) The system board and system board tray are removed and replaced as a single assembly. Removing the System Board Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 92 8 Remove all PCI expansion cards installed on the riser card. See "Removing an Expansion Card" on page 78. 9 Remove the riser card. See "Removing the Riser Card" on page 79. 10 Disconnect the chassis intrusion cable from the INTRUSION_SWITCH connector on the system board.
  • Page 93 Figure 3-21. Installing and Removing the System Board plunger system board system board tray Installing System Components...

  • Page 94: Installing The System Board Assembly

    Installing the System Board Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
  • Page 95 13 Connect the control-panel interface cable to the FP_CONN1 connector on the system board. See Figure 6-2 for the location of the FP_CONN1 connector. 14 If applicable, connect the optical drive interface cable to the SATA_2 connector on the system card. See Figure 6-2 for the location of the SATA_2 connector.
  • Page 96 Installing System Components...

  • Page 97: Troubleshooting Your System

    Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.

  • Page 98: Checking The Equipment

    Table 4-1. Start-Up Routine Indications (continued) Look/listen for: The USB diskette drive activity indicator. The USB CD drive activity indicator. See "Troubleshooting a USB Device" on The optical drive activity indicator. The hard-drive activity indicator. An unfamiliar constant scraping or grinding sound when you access a drive.

  • Page 99: Troubleshooting External Connections

    Table 4-2. IRQ Assignment Defaults (continued) IRQ Line Assignment Available IRQ6 Available IRQ7 IRQ8 Real-time clock IRQ9 ACPI functions (used for power management) Available IRQ10 Available IRQ11 IRQ12 PS/2 mouse port (available if the mouse is disabled through the System Setup program) IRQ13 Math coprocessor...

  • Page 100: Troubleshooting The Keyboard

    3 Check the system and power connections to the monitor. 4 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117. If the tests run successfully, the problem is not related to video hardware.

  • Page 101: Troubleshooting The Mouse

    • Mouse is not functioning properly. Action 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage.

  • Page 102: Troubleshooting A Serial I/O Device

    Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device.

  • Page 103: Troubleshooting A Nic

    Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117. 2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 19. •...

  • Page 104: Responding To A Systems Management Software Alert Message

    3 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 4 Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup Program" on page 35. 5 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed.

  • Page 105: Troubleshooting A Damaged System

    7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 75. 8 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117. If the tests fail, see "Getting Help" on page 127.

  • Page 106: Troubleshooting The System Battery

    Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information.

  • Page 107: Troubleshooting System Cooling Problems

    Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 117. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 108: Troubleshooting A Fan

    Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117. 2 Open the system. See "Opening the System" on page 54.
  • Page 109 1 If the system is operational, run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117. If diagnostics indicates a fault, follow the corrective action(s) provided by the diagnostic program. If the problem is not resolved or if the system is not operational, proceed to step 2.

  • Page 110: Troubleshooting An Optical Drive

    10 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 11 Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 35. If the amount of memory installed still does not match the system memory setting, proceed to the next step.

  • Page 111: Troubleshooting A Hard Drive

    2 Enter the System Setup program and ensure that the drive’s SATA controller is enabled. See "Using the System Setup Program" on page 35. 3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117. 4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 112 This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 117. Depending on the results of the diagnostics test, proceed as needed through the following steps.

  • Page 113: Troubleshooting Expansion Cards

    Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 114: Troubleshooting The Microprocessor

    Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 117. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 115 3 Open the system. See "Opening the System" on page 54. 4 Ensure that the processor and heat sink are properly installed. See "Replacing the Processor" on page 85. 5 Close the system. See "Closing the System" on page 55. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
  • Page 116 Troubleshooting Your System...

  • Page 117: Running The System Diagnostics

    Using Dell PowerEdge Diagnostics To assess a system problem, first use the online Dell Dell PowerEdge Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis and storage components such as hard drives, physical memory, communications and printer ports, NICs, CMOS, and more.

  • Page 118: When To Use The System Diagnostics

    You can create a bootable diagnostic partition on a recordable CD, a USB flash drive, or on diskettes using the CDs that came with your system, or the diagnostic utility that you can download from support.dell.com. 1 Insert a recordable CD, USB flash drive, or writable diskette into your system.

  • Page 119: System Diagnostics Testing Options

    3 Run the diagnostic utility and follow the on-screen instructions to create the diagnostic partition on the removable media. 4 Restart the system, enter the System Setup program, and set the removable media type as the default boot device. See "Using the System Setup Program" on page 35 for instructions. 5 Ensure that the removable bootable media is inserted or attached to the system and reboot the system.

  • Page 120: Selecting Devices For Testing

    Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available.

  • Page 121: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. Figure 6-1.

  • Page 122: System Board Connectors

    Table 6-1. System Board Jumper Settings Jumper Setting NVRAM_CLR PWRD_EN System Board Connectors See Figure 6-2 and Table 6-2 for the location and description of the system board connectors. Jumpers and Connectors Description (default) The configuration settings in NVRAM are retained at system boot.
  • Page 123 Figure 6-2. System Board Connectors 14 13 Table 6-2. System Board Connectors Item Connector PWR_CONN DIMM1_A DIMM2_A DIMM1_B DIMM2_B Description Processor socket power supply connector power supply connector Memory module Memory module Memory module Memory module Power connector for the fans Jumpers and Connectors...

  • Page 124: Riser Card Connectors

    Table 6-2. System Board Connectors (continued) Item Connector BATTERY SATA_1 SATA_0 PCI FAN SATA_2 FP_CONN1 HD_ACT_CARD INTRUSION_SWITCH RISER_CONN1 Riser Card Connectors The system is available with either a PCIe riser card or a PCI-X/PCIe riser card. See Figure 6-3 and Figure 6-4 for the location and description of the expansion-card slots on the two riser cards.

  • Page 125: Disabling A Forgotten Password

    Figure 6-4. PCI-X/PCIe Riser Card Connectors slot 1, PCI-X 64-bit 133 MHz (3.3 V) Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" on page 35.
  • Page 126 6 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 7 Open the system. 8 Install the password jumper plug. See Figure 6-1 to locate the password jumper on the system board. 9 Close the system, reconnect the system to the electrical outlet, and turn on the system.

  • Page 127: Getting Help

    5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 133. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries.

  • Page 128: Online Services

    Online Services You can learn about Dell products and services on the following websites: www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses: •...

  • Page 129: Automated Order-Status Service

    Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 130: Returning Items For Warranty Repair Or Credit

    Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

  • Page 131: Before You Call

    Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 132). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be...
  • Page 132 Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...

  • Page 133: Contacting Dell

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 134 Online Support Technical Support Customer Service and Sales Online Support Technical Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/ag la-techsupport@dell.com 1-800-805-5924 toll-free: 0800-105 34 160 910 29 693 115 www.dell.com/ar la-techsupport@dell.com la_enterprise@dell.com toll-free: 0-800-666-0789 toll-free: 0-800-222-0154...
  • Page 135 24-Hour Automated Order Status Service NOTE: The phone numbers in this section should be called from within Austria only. Online Support tech_support_central_europe@dell.com Technical Support for XPS computers only Large Business Support Technical Support at Home Home/Small Business Sales Home/Small Business Fax...
  • Page 136 Web and E-mail Address 08 20 24 05 30 14 08 20 24 05 30 17 08 20 24 05 30 16 08 20 24 05 30 17 08 20 24 05 30 00 www.dell.com/bs la-techsupport@dell.com toll-free: 1-866-874-3038 toll-free: 1-866-296-9683 www.dell.com/bb la-techsupport@dell.com...
  • Page 137 Technical Support Technical Support Fax Customer Service Fax Sales Online Support Technical Support, Customer Service, Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/bz la-techsupport@dell.com 811-866-686-9880 or (512) 723-0010 www.dell.com/bm la-techsupport@dell.com 1-877-890-0754 1-877-890-0751 www.dell.com/bo la-techsupport@dell.com toll-free: 800-10-0238 or EEUU (512) 723-0010 www.dell.com/br...
  • Page 138 Country (City) International Access Code Country Code City Code Brunei Country Code: 673 Getting Help Service Type Technical Support (Penang, Malaysia) Customer Service (Penang, Malaysia) 24-Hour Automated Order Status Service Transaction Sales (Penang, Malaysia) Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address 604 633 4966 604 633 3101...
  • Page 139 Sales Small Business Medium/Large Business, Government Spare Parts and Extended Service Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.ca/ostatus support.ca.dell.com toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-906-3355 toll-free: 1-800-387-5757 toll-free: 1-866-398-8977 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757 1-877-335-5767 toll-free: 1-800-999-3355...
  • Page 140 Support Online Support Technical Support E-mail Customer Service E-mail Technical Support Fax Technical Support – XPS computers only Technical Support – Dell™ Dimension™ and Dell Inspiron™ Technical Support – Dell OptiPlex™, Dell Latitude™, and Dell Precision™ Technical Support – Dell PowerEdge™...
  • Page 141 Country (City) International Access Code Country Code City Code Service Type Technical Support – Projectors, PDAs, Switches, Routers, etc. Technical Support – Printers Customer Service Customer Service Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts Large Corporate Accounts Key Accounts Large Corporate Accounts North...
  • Page 142 Customer Service and Sales Online Support Technical Support Customer Service Technical Fax Switchboard Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/co la-techsupport@dell.com 01-800-915-5704 01-800-915-4755 toll free: 01-800-915-6158 toll free: 01-800-915-5676 www.dell.com/cr la-techsupport@dell.com 0800-012-0232 0800-012-0231 support.euro.dell.com czech_dell@dell.com...
  • Page 143 Customer Service, Sales Online Support Technical Support Customer Service and Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com 7010 0074 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 www.dell.com/dm la-techsupport@dell.com...
  • Page 144 Sales under 500 employees Sales over 500 employees Online Support Technical Support for XPS computers only Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/ec la-techsupport@dell.com toll-free: 999-119-877-655- 3355 or EEUU (512) 723-0020 toll-free: 1-800-999-119-877- 655-3355 www.dell.com/sv la-techsupport@dell.com...
  • Page 145 France) Sales Fax (calls from outside of France) Corporate Technical Support Customer Service Switchboard Sales Online Support tech_support_central_europe@dell.com Technical Support for XPS computers only Technical Support Technical Support at Home Home/Small Business Customer Service Global Segment Customer Service...
  • Page 146 Online Support Technical Support, Customer Service, Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address 069 9792-7320 069 9792-7320 069 9792-7320 069 9792-7000 support.euro.dell.com 00800-44 14 95 18 2108129811 2108129810 2108129811 2108129800 2108129812 www.dell.com/gd la-techsupport@dell.com toll-free: 1-866-540-3355 www.dell.com/gt la-techsupport@dell.com...
  • Page 147 Online Support Technical Support – XPS computers only Technical Support – Dimension and Inspiron Technical Support – OptiPlex, Latitude, and Dell Precision Technical Support – Servers and Storage Technical Support – Projectors, PDAs, Switches, Routers, etc. Customer Service Large Corporate Accounts...
  • Page 148 Code Country Code City Code India Getting Help Service Type Online Support Portable and Desktop Support Portables, Desktop, and Peripherals E-mail support.ap.dell.com/ap/en/emaildell Portable Support E-mail india_support_notebook@dell.com Phone Numbers or your city STD code + 60003355 Server Support E-mail Phone Numbers...
  • Page 149 Code Country Code City Code Service Type Large Corporate Accounts Sales Large Corporate Accounts Home and Small Business Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address India_care_REL@dell.com toll-free: 1800-4252067 1600 33 8044 1600 33 8046 Getting Help...
  • Page 150 (dial within U.K. only) U.K. Sales (dial within U.K. only) Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com dell_direct_support@dell.com 1850 200 722 1850 543 543 1850 543 543 1850 200 889 1850 333 200 1850 664 656...
  • Page 151 Technical Support – Dimension and Inspiron Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55...
  • Page 152 Technical Support outside of Japan – Dimension, and Inspiron Technical Support – Dell Precision, OptiPlex, and Latitude Technical Support outside of Japan – Dell Precision, OptiPlex, and Latitude Technical Support – Dell PowerApp, Dell PowerEdge, Dell PowerConnect™, and Dell PowerVault Technical Support outside of Japan –...
  • Page 153 Dimension, PDA, Electronics, and Accessories Sales Switchboard Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address 044-556-3433 044-556-5963 044-556-3469 044-556-1657 044-556-2203 044-556-4649 044-556-4300 support.ap.dell.com toll-free: 080-999-0283 toll-free: 080-200-3800 toll-free: 080-999-0270 toll-free: 080-200-3801 toll-free: 080-200-3600 2194-6202 2194-6000 Getting Help...
  • Page 154 Online Support Support Home/Small Business Sales Corporate Sales Customer Service Online Support Technical Support – XPS computers only Technical Support – Dell Precision, OptiPlex, and Latitude Technical Support – Dimension, Inspiron, and Electronics and Accessories Area Codes, Local Numbers, and...
  • Page 155 Toll-Free Numbers Web and E-mail Address toll-free: 1800 881 386 toll-free: 1800 881 306 (option 4) 1 800 88 4432 toll-free: 1 800 888 202 toll-free: 1 800 888 213 www.dell.com/mx la-techsupport@dell.com 001-866-563-4425 50-81-8800 or 001-800-725-3355 001-877-384-8979 or 001-877-269-3383 001-866-390-4629...
  • Page 156 Home/Small Business Sales Relational Sales Fax Switchboard Switchboard Fax Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/an la-techsupport@dell.com toll free: 001-866-379-1022 support.euro.dell.com 020 674 45 94 020 674 45 00 020 674 47 66 020 674 42 00...
  • Page 157 Business, Education, and Government Online Support Technical Support Customer Service and Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.ap.dell.com support.ap.dell.com/contactus toll-free: 0800-441-567 toll-free: 0800-446-255 toll-free: 0800-444-617 toll-free: 0800-443-563 toll-free: 0800-335-540 toll-free: 0800-289-3355 (option 3) toll-free: 0800-941-128...
  • Page 158 Technical Support Customer Service, Sales Online Support Technical Support, Customer Service, Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com 815 35 043 671 16882 671 17575 23162298 671 16800 671 16865 www.dell.com/pa la-techsupport@dell.com toll free: 001-800-507-1385 (C&W)
  • Page 159 Peripherals and Warranty Sales Ink and Toner Sales Customer Service and Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/pe la-techsupport@dell.com 0800-50-869 0800-50-669 support.euro.dell.com pl_support_tech@dell.com 57 95 700 57 95 999 57 95 999 57 95 806...
  • Page 160 Singapore or Malaysia only. Online Support Technical Support XPS computers only Dimension, Inspiron, and Electronics and Accessories OptiPlex, Latitude, and Dell Precision PowerApp, PowerEdge, PowerConnect, and PowerVault Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/kn...
  • Page 161 Web and E-mail Address toll-free: 1 800 394 7430 (option 4) toll-free: 1 800 394 7476 toll-free: 1 800 394 7412 toll-free: 1 800 394 7419 support.euro.dell.com czech_dell@dell.com 02 5750 8303 02 5750 8308 02 5750 8301 420 22537 2707...
  • Page 162 Program (EPP) Support Technical Support Fax Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 115 236...
  • Page 163 City Code Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22 Service Type Online Support Tech_support_central_Europe@dell.com Technical Support for XPS computers only Technical Support – Home and Small Business Technical Support at Home Technical Support – Corporate Customer Service –...
  • Page 164 Getting Help...
  • Page 165 Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature —...
  • Page 166 BMC — Baseboard management controller. boot routine — A program that clears all memory, initializes devices, and loads the operating system when you start your system. Unless the operating system fails to respond, you can reboot (also called warm boot) your system by pressing <Ctrl><Alt><Del>.
  • Page 167 DNS — Domain Name System. A method of translating Internet domain names, such as www.dell.com, into IP addresses, such as 143.166.83.200. DRAM — Dynamic random-access memory. A system’s RAM is usually made up entirely of DRAM chips.
  • Page 168 expansion bus — Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs. expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral.
  • Page 169 mouse, or monitor attached. Normally, headless systems are managed over a network using an Internet browser. host adapter — A host adapter implements communication between the system’s bus and the controller for a peripheral device. (Hard-drive controller subsystems include integrated host adapter circuitry.) To add a SCSI expansion bus to your system, you must install or connect the appropriate host adapter.
  • Page 170 KMM — Keyboard/monitor/mouse. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to the LAN.
  • Page 171 several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data. Mirroring functionality is provided by software.
  • Page 172 pixels across by the number of pixels up and down. POST — Power-on self-test. Before the operating system loads when you turn on your system, the POST tests various system components such as RAM and hard drives. processor — The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions.
  • Page 173 — An I/O port used most often to connect a modem to your system. You can usually identify a serial port on your system by its 9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell for technical support.
  • Page 174 system memory — See RAM. System Setup program — A BIOS-based program that allows you to configure your system’s hardware and customize the system’s operation by setting features such as password protection. Because the System Setup program is stored in NVRAM, any settings remain in effect until you change them again.
  • Page 175 For NAS systems, the Windows Powered operating system is dedicated to file service for network clients. Windows Server 2003 — A set of Microsoft software technologies that enable software integration through the use of XML Web services. XML Web services are small reusable applications written in XML that allow data to be communicated between otherwise unconnected sources.
  • Page 176 Glossary...
  • Page 177 98 configuring the boot drive, 62 connecting external devices, 18 connectors riser card, 124 system board, 122 Console Redirection screen, 42 contacting Dell, 133 control panel installing, 90 removing, 89 cooling fan troubleshooting, 108 cooling shroud installing, 57...
  • Page 178 119 running from the utility partition, 118 using Dell PowerEdge Diagnostics, 117 when to use, 118 diagnostics indicator codes, 29 drives CD, 60 optical, 60 error messages, 35 expansion cards installing, 75 removing, 78 troubleshooting, 113...
  • Page 179 IRQs avoiding conflicts, 98 line assignments, 98 jumpers system board, 121 keyboard troubleshooting, 100 memory installation guidelines, 81 installing, 82 removing, 84 troubleshooting, 108 messages alert, 34 beep codes, 31 diagnostics indicator codes, 29 error messages, 35 system, 19 systems management, 104 warning, 34 mouse troubleshooting, 101...
  • Page 180 102 setup password assigning, 48 changing, 49 features, 45 working with, 48 startup accessing system features, 12 support contacting Dell, 133 system battery replacing, 58 troubleshooting, 106 system board connectors, 122 installing, 94 jumpers, 121 removing, 91 system cooling...
  • Page 181 system identification button, 16 system messages, 19 system password assigning, 45 changing, 47 deleting, 47 features, 45 System Security screen, 43 system setup program Console Redirection screen, 42 CPU Information screen, 39 entering, 35 Integrated Devices screen, 41 main screen, 36 navigation keys, 36 System Security screen, 43 system status indicator, 16...
  • Page 182 Index...

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