Technical Support; First Level Support; Repair Service; Field Service - Bender ISOMETER iso1685FR Manual

1.2 Technical support

For commissioning and troubleshooting Bender offers you:

1.2.1 First level support

Technical support by phone or e-mail for all Bender products
• Questions concerning specific customer applications
• Commissioning
• Troubleshooting
Telephone: +49 6401 807-7760*
Fax: +49 6401 807-259
only in Germany: 0700BenderHelp (Telephone and Fax)
E-mail: support@bender-service.de

1.2.2 Repair service

Repair, calibration, update and replacement service for Bender products
• Repairing, calibrating, testing and analysing Bender products
• Hardware and software update for Bender device
• Delivery of replacement devices in the event of faulty or incorrectly delivered Bender devices
• Extended guarantee for Bender devices, which includes an in-house repair service or replacement
devices at no extra cost
Telephone: +49 6401 807-780** (technical issues)/
+49 6401 807-784**, -785** (sales)
Fax: +49 6401 807-789
E-mail: repair@bender-service.de
Please send the devices for repair to the following address:
Bender GmbH, Repair-Service,
Londorfer Str. 65,
35305 Grünberg

1.2.3 Field service

On-site service for all Bender products
• Commissioning, parameter setting, maintenance, troubleshooting for Bender products
• Analysis of the electrical installation in the building (power quality test, EMC test, thermography)
• Training courses for customers
Telephone: +49 6401 807-752**, -762 **(technical issues)/
+49 6401 807-753** (sales)
Fax: +49 6401 807-759
E-mail: fieldservice@bender-service.de
Internet: www.bender-de.com
*Available from 7.00 a.m. to 8.00 p.m. 365 days a year (CET/UTC+1)
**Mo-Thu 7.00 a.m. - 8.00 p.m., Fr 7.00 a.m. - 13.00 p.m.
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Important information
iso1685FR(M)_D00002_02_M_XXEN/06.2017