Connecting From Your Mobile Device - Panasonic KX-HNB700 User Manual

Troubleshooting

Connecting from your mobile device

Refer to the following after checking the general troubleshooting information described in "General
information", Page 135.
The connection is slow or disconnects while away from home
R There is too much traffic on your home network or on the mobile device's network.
→Wait for network traffic to decrease.
I cannot connect to my devices
R You replaced your wireless router with a new router, or changed your wireless router's SSID (i.e.,
wireless network name) or password.
→Your mobile device may have old SSID information. Delete the SSID information in [Home Wireless
Network SSID] (shelf cameras/floor cameras: "Home wireless network SSID features", Page 79,
HD cameras: "Home wireless network SSID features", Page 79).
→Deregister the shelf camera or floor camera from your mobile device ( "Deregistering devices",
Page 36), and then register it again ( "Registering devices", Page 29).
→Deregister the HD camera from your mobile device ( "Deregistering devices", Page 36), and then
register it again ( "Registering devices", Page 29).
R Your wireless router at home is connected to another router.
→If your wireless router is connected to another router, make sure your network is configured so that
your mobile device and your device can communicate over your home network. We recommend
making sure the DHCP feature of only one router is enabled and setting the other routers to "access
point mode" or "bridge mode".
I cannot connect while away from home
R You are using a public wireless network.
→Network traffic, network conditions, and the network provider's settings or policies may prevent the
connection. Use a private wireless network or your mobile network service provider's wireless
network (3G, 4G, etc.).
Sometimes I cannot connect while at home
R There is too much traffic on your home network.
→Wait for network traffic to decrease.
→Refer to the operating instructions included with your wireless router for other possible solutions.
R Your mobile device is discovering too many nearby wireless networks.
→Move your mobile device closer to your wireless router.
R Your mobile device has too many wireless networks stored in its wireless network list.
→Use your mobile device's "forget this wireless network" feature and delete any unnecessary/unused
wireless networks from the list. Refer to your mobile device's operating instructions or support site
for details.
I cannot connect to the HD camera while at home ([Connection unsuccessful] is displayed)
R Your wireless router uses the 2.4 GHz band and the 5 GHz band (this is sometimes called a "dual
band" configuration), and your mobile device and HD camera cannot communicate.
→Dual band configurations are acceptable as long as devices that connect via the 2.4 GHz band are
able to communicate with devices that connect via the 5 GHz band. For example, if you have
configured your wireless router to use the 5 GHz band for normal use and the 2.4 GHz band for a
"guest network", devices that connect using the 2.4 GHz band cannot connect to devices that
connect using the 5 GHz band. Refer to the operating instructions included with your wireless router
for details.
→Make sure your mobile device and HD camera are using the same band (2.4 GHz or 5 GHz) to
connect to the wireless router. One way to do this is to make sure your wireless router uses different
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