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→Enable the desired notification type ( "[Notification Settings]", Page 129).
R The camera's date and time setting is incorrect.
→Adjust the date and time setting ( "HD camera device profiles", Page 130).
Sensor detections are not displayed in the sensor history
R The desired feature is not enabled.
→Make sure the desired feature is enabled and configured as desired ( "Temperature sensor",
Page 123, "Sound sensor", Page 123).
R The camera's date and time setting is incorrect.
→Adjust the date and time setting ( "HD camera device profiles", Page 130).
Colors in camera images appear different from normal
R The camera is aimed at a dark location, or it is nighttime.
→If there is not adequate light to illuminate the subject, such as at night, the camera switches to night
vision mode depending on the settings ( "Night vision mode", Page 126). In this case, colors may
appear different from normal.
Images are poor at night when the camera is installed in front of a window
R Night vision mode is causing images to have poor quality.
→Turn off night vision mode ( "Night vision mode", Page 126).
Infrared LEDs light at night
R Night vision mode is enabled and automatically turns on infrared LEDs at night.
→Turn off night vision mode ( "Night vision mode", Page 126).
Note:
R Turning off night vision mode will reduce the visibility of images at night.
Amazon Alexa features
Refer to the following after checking the general troubleshooting information described in "General
information", Page 135.
My Amazon Alexa device does not respond to my voice commands
R You have not set up your Amazon Alexa device for use with the [HomeHawk] app.
→Set up your Amazon Alexa device for use with the [HomeHawk] app ( "Linking with your Amazon
Echo Show", Page 31).
R You said an incorrect voice command.
→Say the correct voice commands ( "Using Amazon Alexa to control devices", Page 32).
Images are not displayed or not displayed smoothly on Amazon Echo Show
R The bit rate setting is too high.
→Lower the bit rate setting (shelf cameras/floor cameras: "Bit rate settings for Amazon Echo Show
and Google Home", Page 76, front door cameras/outdoor cameras: "Bit rate settings for Amazon
Echo Show and Google Home", Page 101).
Google Home features
Refer to the following after checking the general troubleshooting information described in "General
information", Page 135.
Troubleshooting
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