Panasonic KX-HN1003 (KX-HNC800) - HomeHawk Indoor Home Monitoring Camera Manual

For assistance, please contact us at 1-800-272-7033 or visit our Web site: http://shop.panasonic.com/support for customers in the U.S.A.

Please register your product: http://shop.panasonic.com/support

In order to use this device, download the latest version of the [HomeHawk] app.

Introduction

Accessory information

Supplied accessories
AC adaptor
Part number:
PNWYA1003W00 (white)
PNWYBHNC800 (black)
microSD card

Other information

• Design and specifications are subject to change without notice.
• The illustrations in these instructions may vary slightly from the actual product.

Notice

• The camera supports microSD, microSDHC, and microSDXC memory cards. In this document, the term "microSD card" is used as a generic term for any of the supported cards.

Part names and functions

1. Brightness sensor
   Allows the camera to switch automatically to night vision mode in low-light conditions.
2. Lens
3. Privacy shutter
   Prevents others from monitoring live camera images or sound when the shutter is closed.
4. Microphone
5. LED indicator
6. microSD card slot
7. Stand
8. [SETUP]
   Used when performing initial setup.
9. Speaker
10. micro-USB connector
    Used to connect the AC adaptor to the camera.
11. Reset button
    Used to reset the camera's settings.
12. Temperature sensor

LED indicator

You can use the LED indicator to confirm the camera's status.

^*1You can configure the camera so that its LED indicator does not light during normal operation or when motion is detected. For more information, refer to the User's Guide.

Connections

1. Insert the AC adaptor plug (1) firmly into the camera's micro-USB connector.
2. Connect the AC adaptor (2) to the power outlet.
3. Insert a microSD card (user-supplied; 3) into the camera's microSD card slot. (This is not necessary if you do not want to record camera images.)

Note:

• Use only the supplied AC adaptor S006AKU0500100.
• To remove the microSD card, push in the microSD card and then remove it.

Note about power connections

AC adaptor connection

• The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.)
• The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.

Power failure

• The camera will not work during a power failure.

Setup overview

After you have connected your camera, here is what you will need to do in order to access it from your mobile device.

1. Download
   Download the [HomeHawk] app to your mobile device.
2. Set up the camera
   Use the [HomeHawk] app to configure the camera to connect to your wireless router, and then register your mobile device to the camera.
3. (Optional)
   Register additional mobile devices
   You can register additional mobile devices to the camera, for a total of 8.

Downloading the [HomeHawk] app

Download information is available at the web page listed below.

https://panasonic.net/cns/pcc/support/homehawk

Using your device's app store iPhone, iPad users
Search for "Panasonic HomeHawk". iPad users should search in the "iPhone only" category.

Android™ device users
Search for "Panasonic HomeHawk".

Compatible mobile devices
Please check the latest information at the following supported page. https://panasonic.net/cns/pcc/support/homehawk iPhone 5s and later or iPad^® (iOS 10.0 and later) or an Android devices (Android 4.1 and later) (As of October 2017)

Note:

• The[HomeHawk] app may not function properly depending on the operating environment, such as the model of your mobile device, peripherals connected to your mobile device, and the apps installed on your mobile device.
• Operating systems for mobile devices are continually updated. Accordingly, the versions of operating systems the[HomeHawk] app supports may also be updated.
• The following Android devices are not compatible with the[HomeHawk] app.
  • Android devices that are notsupported by Google Play™
  • Android devices with limitedhardware features (Bluetooth, wireless LAN, and microphone support are required.)

Setting up the camera (initial setup)

Confirm the following before you begin.

• Make sure you have installed the [HomeHawk] app on your mobile device
• Make sure the camera is located within range of your wireless router
• Make sure your mobile device is connected to your wireless router
• Make sure your mobile device can connect to the Internet
• Make sure you know the network name (SSID) and password assigned to your wireless router

Initial setup (for iPhone, iPad users)

1. Plug in the camera and wait about 1 minute for the camera's LED to light in green.

• If the LED does not light in green, or if you experience trouble during this procedure, reset the camera and then repeat this procedure.

2. Start the [HomeHawk] app.

• The end-user license agreement is displayed the first time you start the app.

3. Follow the on-screen instructions.
4. Tap [Indoor HD Camera].
5. Tap [Set up the HD Camera].
6. When prompted, press the [SETUP] button on the back of the camera, and then tap [Next].

• The LED indicator blinks in green.

7. Change your mobile device's wireless LAN setting temporarily so that it connects to the camera directly.

• Open your mobile device's [Settings] app, tap [Wi-Fi], select "KX-HNC800_Panasonic", enter "00000000" as the password, and then tap [Join].

• If more than 1 item named "KX-HNC800_Panasonic" is displayed, wait approx. 10 minutes and perform this procedure from the beginning.

8. Start the [HomeHawk] app again.
9. If necessary, enter the password required to connect to your wireless router and then tap [Next].

• The camera and your mobile device connect to your wireless router.
• If prompted, follow the on-screen instructions and connect your mobile device to your wireless router, start the app again, and then tap[Add This Mobile Device].
• If you enter the wrong password, an error is displayed. Repeat the initial setup procedure from the beginning.

10. When prompted, press the [SETUP] button on the back of the camera.

• The camera registers your mobile device.

11. When prompted, set the password that will be used to access the camera.
12. When prompted, enter a name for your mobile device and then tap [OK].

• This setting allows you to change the name assigned to your device. It can help you identify your mobile device when performing certain operations, such as deregistering a mobile device.
• A list of all cameras registered to the app is displayed when initial setup is complete.

Initial setup (for Android device users)

1. Plug in the camera and wait about 1 minute for the camera's LED to light in green.

• If the LED does not light in green, or if you experience trouble during this procedure, reset the camera and then repeat this procedure.

2. Start the [HomeHawk] app.

• The end-user license agreement is displayed the first time you start the app.

3. Follow the on-screen instructions.
4. Tap [Indoor HD Camera].
5. Tap [Set up the HD Camera].
6. When prompted, press the [SETUP] button on the back of the camera.

• The LED indicator blinks in green.
• The app temporarily changes your mobile device's wireless LAN setting so that it connects to the camera directly.

7. If necessary, enter the password required to connect to your wireless router and then tap [Next].

• The camera and your mobile device connect to your wireless router.
• If you enter the wrong password, an error is displayed. Repeat the initial setup procedure from the beginning.

8. When prompted, press the [SETUP] button on the back of the camera.

• The camera registers your mobile device.

9. When prompted, set the password that will be used to access the camera.
10. When prompted, enter a name for your mobile device and then tap [OK].

• This setting allows you to change the name assigned to your device. It can help you identify your mobile device when performing certain operations, such as deregistering a mobile device.
• A list of all cameras registered to the app is displayed when initial setup is complete.

Registering additional mobile devices to the camera

After you set up the camera, you can register additional mobile devices. You can register up to 8 mobile devices to a camera. Each mobile device can be registered to up to 32 cameras. Confirm the following before you begin.

• Make sure you have completedthe initial setup procedure
• Make sure your mobile devicecan connect to the Internet
• Make sure your wireless routerand the camera are turned on
• Make sure your mobile deviceand the camera are connected to the same wireless router

1. Using the mobile device that you want to register, download the [HomeHawk] app and then start the app.

• If prompted, follow the on-screen instructions and select the appropriate region/country.

2. Tap [Indoor HD Camera].
3. Tap [Add This Mobile Device].
4. When prompted, press the [SETUP] button on the back of the camera.

• The camera registers your mobile device.

5. When prompted, enter the password required to access the camera.

• This password was set during initial setup.

6. When prompted, enter a name for your mobile device and then tap [OK].

• This setting allows you to change the name assigned to your device. It can help you identify your mobile device when performing certain operations, such as deregistering a mobile device.
• A list of all cameras registered to the app is displayed when registration is complete.

Resetting the camera

Use this procedure if you have trouble setting up the camera.

1. Plug in the camera.
2. Using an object with a thin tip, press and hold the reset button on the back of the camera for about 10 seconds, then release the button when the camera beeps.
   

• The camera's settings are reset.

3. Wait for the camera's LED to light in green.

Note:

• After resetting the camera, you cannot use the camera again until it is set up. Refer to the relevant page in this section to set up the camera.

Information about wireless communication

The camera uses wireless technology to communicate with your wireless router. Refer to the following information when planning where to place the camera.

• Do not use the camera in the following areas or locations, as they may cause malfunction or interference to radio communication.
  • Indoor areas that havecertain types of radio or mobile communications equipment
  • Locations near microwaveovens or Bluetooth devices
  • Indoor areas where antitheftdevices or 2.4 GHz frequency devices such as POS systems are used
• Do not place the camera in areas where the following materials or objects are located between the camera and the wireless router. These materials and objects may interfere with wireless communication or cause wireless transmission speed to become slower.
  • Metallic doors or shutters
  • Walls containing aluminum-sheet insulation
  • Walls made of concrete, stone, brick, or tin
  • Multiple walls
  • Steel shelving
  • Fireproof glass

Information about sensor features

The camera has 3 sensor features: a visual sensor used for motion detection, a temperature sensor, and a sound sensor. Please read the following information about each sensor before deciding where to install the camera.

Note:

• The camera's sensor features are not designed to be used in situations that require high reliability. We do not recommend use of the sensor features in these situations.
• Panasonic takes no responsibility for any injury or damage caused by the use of the camera's sensor features.

Using visible light to detect motion

The camera can detect motion by recognizing changes in the brightness of areas that are visible to the camera.

1. Vertical detection range: approx. 67°

Note:

• Movement may be incorrectly detected when the moving object and the background have similar colors.
• Movement may be incorrectly detected when there are sudden changes to the overall brightness level, such as when lights are turned on.
• Detection becomes difficult when the image is dark.
• You can adjust the sensitivity of the camera's motion detection feature, and select which areas of the camera image are monitored for motion detection. For more information, refer to the User's Guide.

Direction of motion

It is easier to detect objects that move sideways in front of the camera, and more difficult to detect objects that move directly toward the front of the camera.

1. It is difficult to detect movement directly towards the front of the camera.
2. It is easy to detect movement sideways in front of the camera.
3. Detection range
4. Horizontal detection range: approx. 121°
5. Camera

Temperature sensor

The sensor is triggered when the set temperature range is exceeded.

Note:

• The temperature sensor may not detect temperature accurately if the camera is exposed to warm or cool breezes from heating/cooling systems.
• You can adjust the temperature setting of the temperature sensor. For more information, refer to the User's Guide.

Sound sensor

The sensor is triggered when the set sound level is exceeded.

Note:

• The sound sensor may not function as desired when the camera is placed in noisy environments.
• You can adjust the sound level setting of the sound sensor. For more information, refer to the User's Guide.

Information about night vision mode

The camera features an array of infrared LEDs that light automatically in low-light conditions, allowing camera images to be viewable even when the surrounding area is dark.

Note:

• When night vision mode is active, the colors in camera images may appear different from normal.
• When night vision mode is active, the array of infrared LEDs that surround the camera's lens light up in a faint red color that can be seen in the dark.
• If the camera is installed in front of a window and points directly at the window, images may be poor when night vision mode is active.

Removing the stand

1. Hold the camera upside down and adjust the angle of the stand as shown.
   
2. Insert a thin, non-metallic object into the groove on the bottom of the camera body, and then remove the stand by rotating its base as shown.
   
   

Note:

• When mounting a tripod to the camera, do not mount a tripod with a screw length of 6.5 mm (1/4 inches) or more. This may damage the camera.

Attaching the stand
Insert a thin, non-metallic object into the groove on the bottom of the camera body, and then attach the stand by rotating its base as shown.

Accessing the User's Guide

The User's Guide is a collection of online documentation that helps you get the most out of the [HomeHawk] app.

1. Tap in the app's home screen.
2. Tap [User's Guide].

Note:

• Microsoft^® Windows^® Internet Explorer^® 8 and earlier versions are not supported.
• Android 4.1 or later versions are recommended.
• You can also access the User's Guide at the web page listed below.

https://panasonic.net/cns/pcc/support/homehawk/manual/

Specifications

• Standards
  IEEE 802.11a/b/g/n
• Frequency range
  2.412 GHz – 2.462 GHz
  (channels 1–11)
  5.180 GHz – 5.320 GHz
  (channels 36–64)
  5.500 GHz – 5.700 GHz
  (channels 100–140)
  5.745 GHz – 5.825 GHz
  (channels 149–165)
• RF transmission power
  100 mW (peak transmission power)
• Encryption
  WPA2™-PSK (TKIP/AES), WPA™-PSK (TKIP/AES), WEP (128/64 bit)
• Power source
  120 V AC, 60 Hz
• Power consumption
  Standby: approx. 2.3 W
  Maximum: approx. 3.8 W
• Operating conditions
  0°C – 40°C (32°F – 104°F)
  20% – 80% relative air humidity (dry)
• Image sensor
  2.0 megapixel CMOS
• Minimum illuminance required^*1
  0 lx
• Focal length

Important Information

Graphical symbols for use on equipment and their descriptions

Symbol	Explanation	Symbol	Explanation
	Alternating current (A.C.)		Class P equipment (equipment in which protection against electric shock relies on Double Insulation or Reinforced Insulation)
	Direct current (D.C.)		"ON" (power)
	Protective earth		"OFF" (power)
	Protective bonding earth		Stand-by (power)
	Functional earth		"ON"/"OFF" (power; push-push)
	For indoor use only		Caution, risk of electric shock

About this system

• This system is an auxiliary system; it is not designed to provide complete protection from property loss. Panasonic will not be held responsible in the event that property loss occurs while this system is in operation.
• This product should not be used as substitute for a medical or caregiver's supervision. It is the caregiver's responsibility to stay close enough to handle any eventuality.
• The system's wireless features are subject to interference, therefore functionality in all situations cannot be guaranteed. Panasonic will not be held responsible for injury or damage to property that occurs in the event of wireless communication error or failure.

For your safety

To prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product.

Power connection

• Use only the power source marked on the product.
• Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock.
• Completely insert the AC adaptor/power plug into the power outlet. Failure to do so may cause electric shock and/ or excessive heat resulting in a fire.
• Regularly remove any dust, etc. from the AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire.
• Unplug the product from power outlets if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Wait for the product to stop emitting smoke, then visit the following web page and contact Panasonic for support. http://shop.panasonic.com/support

• Unplug from power outlets and never touch the inside of the product if its casing has been broken open. Danger of electric shock exists.
• Never touch the plug with wet hands. Danger of electric shock exists.
• Do not connect non-specified devices.

Installation

• To prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture.
• Do not place or use this product near automatically controlled devices such as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident.
• 
  Strangulation Hazard: Children have STRANGLED in cords. Keep this cord out of the reach of children more than 1 m (3 feet) away.
  
• Do not allow the AC adaptor cord to be excessively pulled, bent or placed under heavy objects.
• Keep small parts, such as microSD cards, out of the reach of children. There is a risk of swallowing. In the event they are swallowed, seek medical advice immediately.

Operating safeguards

• Unplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners.
• Do not disassemble the product.
• Never put metal objects inside the product. If metal objects enter the product, turn off the circuit breaker and contact an authorized service center.

Medical

• Consult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. Wireless communication features operate between the frequencies listed below, with a peak transmission power of 100 mW.
  2.412 GHz – 2.462 GHz
  5.180 GHz – 5.320 GHz
  5.500 GHz – 5.700 GHz
  5.745 GHz – 5.825 GHz
• Do not use the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.

Installation and location

• Never install wiring during a lightning storm.
• The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible.
• Mount the product on the stable location where the camera can be adequately supported when installing.
• Do not mount the product on soft material. It may fall down, break or cause injury.
• Do not mount the product on the following materials: gypsum board, ALC (autoclaved lightweight cellular concrete), concrete block, plywood less than 25 mm (1 inch) thick, etc.

Preventing accidents and injuries

• Do not put your ear(s) near the speaker, as loud sounds emitted from the speaker may cause hearing impairment.

Important safety instructions

When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

1. Do not use this product nearwater for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool.
2. Use only the power cord indicated in this document.

For best performance

Product location/avoiding noise

This product uses radio waves to communicate with a wireless router.

• For maximum coverage and noise-free communications, place this product:
  • at a convenient, centrallocation with no obstructions between this product and the wireless router.
  • away from electronicappliances such as TVs, radios, personal computers, wireless devices, or other phones.
  • facing away from radiofrequency transmitters, such as external antennas of mobile phone cell stations. (Avoid putting this product on a bay window or near a window.)
• Coverage and transmission quality depends on the local environmental conditions.
• If the transmission quality is not satisfactory, move this product to another location.

Environment

• Keep the product away from electrical noise generating devices, such as fluorescent lamps and motors.
• The product should be kept free from excessive smoke, dust, high temperature, and vibration.
• Do not expose this product to direct sunlight or other forms of powerful light such as halogen lights for long periods of time. (This may damage the image sensor.)
• Do not place heavy objects on top of the product.
• When you leave the product unused for a long period of time, unplug the product from the power outlet.
• The product should be kept away from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 0°C (32°F) or greater than 40°C (104°F). Damp basements should also be avoided.
• The maximum communication range may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc.
• Operating the product near electrical appliances may cause interference. Move away from the electrical appliances.

Privacy and rights of portrait

When installing or using the camera, please take into consideration the rights of others with regard to privacy. It is generally said that "privacy" means the ability of an individual or group to stop information about themselves from becoming known to people other than those whom they choose to give the information. "Rights of portrait" means the right to be safe from having your own image taken and used indiscriminately without consent.

Other information

Routine care

• Wipe the outer surface of the product with a soft moist cloth.
• Do not use benzine, thinner, or any abrasive powder.

Camera image quality

• Camera images may have the following characteristics.
  • Colors in images may differ from the actual colors.
  • Faces or objects may appear dark when there is light behind the subject (i.e., backlighting).
  • Image quality may be reduced in dark locations.
  • Images may appear hazy when there are outdoor lights in use.

Protecting your recordings

• Do not remove the microSD card or disconnect the product's AC adaptor while reading or writing data to the microSD card. Data on the card could become corrupted.
• If a microSD card malfunctions or is exposed to electromagnetic waves or static electricity, data on the card could become corrupted or erased. Therefore, we recommend backing up important data to a computer or other device.