Panasonic KX-HNB700 User Manual page 144

Troubleshooting
The light turns on at night by itself
R The light will automatically turn on at night if [Color] is selected for the night vision mode and you view
or record images with the camera.
→Turn off night vision mode or set it to [Monochrome] ( "Using night vision", Page 72).
Note:
R Turning off night vision mode will reduce the visibility of images at night.
Camera images are not displayed at first while away from home, and are displayed after some
time passes
R Your mobile device's network connection is slow or congested.
→Wait for network traffic to decrease.
→Lower the [Frame Rate] setting ( "Changing the frame rate", Page 72).
I have to wait a long time before camera images are displayed while away from home
R There is too much traffic on your home network or on the mobile device's network.
→Wait for network traffic to decrease.
Camera images are not displayed, and [Loading...] is displayed for a long period when I try to
view camera images while away from home
R The protocol used for communication is not compatible with your network.
→Set the [Remote Access Mode] setting to [TCP] ( "Remote access mode settings", Page 79).
The Automatic Mode Switching feature does not work even though the geo-fencing feature is
enabled.
R Your mobile device may have failed to communicate with your camera. The mode may not switch
automatically in the following situations.
– your mobile device and/or your camera do not have good network conditions
– your mobile device's battery does not have adequate charge remaining to use the Automatic Mode
Switching feature
→Start the [HomeHawk] app on your mobile device.
The camera's sensor is triggered too easily
R The camera's motion detection features are too sensitive.
→Reduce the sensitivity of the camera's sensors, see "Motion sensitivity", Page 73.
R The camera's detection area is too large.
→Limit the detection area so that the camera ignores motion in unneeded areas of the camera's
image, i.e., reduce the camera's detection area ( "Detection area", Page 73).
[Ambient temperature is (too high) or (too low), camera operation will be interrupted.] is displayed
R The camera is used in an environment with a temperature that exceeds 40 °C (104 °F). Features such
as viewing images and recording images will not be available if the temperature exceeds 45 °C
(113 °F).
→Use the camera in an environment with temperatures below 40 °C (104 °F).
The light will not turn on or [Ambient temperature is too high, the lighting will be turned off.] is
displayed
R The temperature of the light has exceeded 105 °C (221 °F).
→Turn off the light using the app ( "Viewing the camera image/recording list screen", Page 56) or on
the camera unit and wait for the light to cool down. The light will be able to be used once its
temperature goes below 95 °C (203 °F).
The displayed battery status is not updated or is incorrect
R The batteries were inserted or replaced with the AC adaptor connected to a wall outlet.
→Disconnect the AC adaptor from the wall outlet and then reconnect it again.
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