Trouble Shooting Steps - Pylontech Phantom-S Product Manual

Pylon Technologies Co., Ltd.
No. 73, Lane 887, Zu Chongzhi Road, Zhangjiang Hi-Tech Park
Pudong, Shanghai 201203, China

4. Trouble Shooting Steps

Problem determination based on:
1) Whether the battery can turn on or not;
2) If battery is turned on, check the red light is off, flashing or lighting;
3) If the red light is off, check whether the battery can charge/discharge or not.
Preliminary determination steps:
1) Battery cannot turn on, switch on the lights are all no lighting or flashing.
If the battery external switch is ON, the RUN light is flashing, and the external power supply
voltage is 48V or more, the battery still unable to turn on, please contact Pylontech.
2) The battery can be turned on, but red light is lighting, and cannot charge or discharge. If the
red light is lighting, that means system is abnormal, please check values as following:
a) Temperature: Above 50
Solution: to move battery to the normal operating temperature range between -10
b) Current: If current is greater than 100A, battery protection will turn on.Solution: Check whether
current is too large or not, if it is, to change the settings on power supply side.
c) High Voltage: If charging voltage above 54V, battery protection will turn on.Solution: Check
whether voltage is too high or not, if it is, to change the settings on power supply side.
d) Low Voltage: When the battery discharges to 44.5V or less, battery protection will turn
on.Solution: Charge the battery for some time, the red light turn off
above, if the faulty is still cannot be located, turn off battery and repair.
3. The battery cannot be charged or discharged
1) Cannot be charged:
Disconnect the power cables, measure voltage on power side, if the voltage is 53~54V, restart the
battery, connect the power cable and try again, if still not work, turn off battery and contact
Pylontech.
2) Unable to discharge:
Disconnect the power cables and measure voltage on battery side, if it is under 44.5V, please
charge the battery; if voltage is above 48V and still cannot discharge, turn off battery and contact
Pylontech.
or under -10 , the battery could not work.
20 / 22
and 50
Excluding the four points
17PISV0704