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6. Troubleshooting and Maintenance
The VP8800 is designed for reliability and ease of troubleshooting. The components that may require
troubleshooting include the power supply, the reader, and the data cable.
Symptom
General Issues
Reader does not appear to be
powered on—no LEDs lit, no LCD
display.
Reading Cards/Fobs/Phones
LEDs do not light up, and beeper
is not audible when card, fob, or
phone is presented.
Some cards/fobs/phones read,
but not all.
On power-up, display sticks on
firmware version.
Possible Cause
• Reader not powered on.
• Incorrect power supply used.
• Card/fob/phone not properly
presented.
• Metal or RF interference.
• Wrong Firmware issue (contact
your local support representative).
• Reader not powered on or
incorrect voltage.
• Incorrect power supply used.
• Unsupported card, fob, or phone
used.
• Wrong firmware (contact your
local support representative).
• Possible bad card, fob, or phone.
• Unsupported card used.
• SAM card isn't seated properly.
Probable Cause and Remedy
• Check cable connections.
• Verify that power is on and correct
voltage and current are present.
• Replace the power supply.
• Verify that power cable plug is fully
inserted.
• Replace the power supply.
• Replace the reader.
• Present card, fob, or phone closer to
the reader and ensure it's parallel to
the reader touch screen.
• Verify that the card, fob, or phone is
valid/current.
• Test with "ViVOcard Contactless Test
Card" P/N241-0015-03.
• Try a different card, fob, or phone.
• Verify that the unit is not near any
large metal objects.
• Verify that correct firmware is loaded
(local support representative only).
• Verify that power is on and correct
voltage and current are present.
• Verify that power cable plug is fully
inserted.
• Replace the reader.
• Verify that correct firmware is loaded
on reader (local support
representative only).
• Check to see if card, fob, or phone is
damaged.
• Try a different card, fob, or phone.
• Remove power from unit, remove
back cover and reseat SAM card. If
unsure, contact ID TECH Support for
assistance.
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