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Summary of Contents for ID Tech ViVOpay 4800
- Page 1 User Manual ViVOpay 4800 & 4800m 80134501-003-A Copyright © 2010-2014, International Technologies & Systems Corp. All rights reserved. Page 1 of 18...
- Page 2 Warranty Disclaimer: The services and hardware are provided "as is" and "as-available," and the use of these services and hardware is at the user’s own risk. ID TECH does not make, and hereby disclaims, any and all other express or implied warranties, including, but not limited to warranties of merchantability, title, fitness for a particular purpose, and any warranties arising from any course of dealing, usage, or trade practice.
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Page 3: Table Of Contents
Required Items ....................14 Preparation ....................14 Firmware Download Process ...............14 Appendix A ......................16 Specifications....................16 ViVOpay 4800 and 4800m Specifications ............16 ViVOpay 4800 Physical Specifications ............16 ViVOpay 4800m Physical Specifications .............16 Lithium Battery Warning ..................16 Regulatory Compliance ...................17 FCC Part 15 Class A Equipment ..............17 FCC Information for User................17... -
Page 4: Getting Started
The ViVOpay 4800 seamlessly integrates with existing POS systems and requires minimal counter space at checkout stands. The ViVOpay 4800 is a counter-top contactless reader with serial RS-232 to POS systems. The ViVOpay 4800 is available with an MSR accessory called the ViVOpay 4800m (PN 560-1501-XX). The ViVOpay 4800 readers comply with ISO/IEC 18092 to support the full peer-to-peer NFC feature set. -
Page 5: Unpacking The Vivopay 4800
Unpacking the ViVOpay 4800 The ViVOpay 4800 requires a data cable and a power supply if you are not powering the reader through the data cable. Verify that you have all the required components for the installation. ViVOpay 4800 (PN 540-1401- XX*) *XX designates color and other superficial variations of the base model. -
Page 6: Installing The Vivopay 4800
For best performance, adhere to the following guidelines: Do no position the ViVOpay 4800 closer than 1 foot (30 cm) to other ViVOpay 4800s or other (non-NFC) RF- emitting devices. Some environments may require greater distances. -
Page 7: Mounting To The Countertop Stand
Note: The baud rate for ViVOpay 4800m is 19200 baud to match the baud rate of the MSR. The ViVOpay 4800 is set to 19200 by default to be backward compatible with ViVOpay 4500 reader installations. For information on how to change the baud rate, see the ViVOpay Advanced Reader Serial Interface Developers Guide. - Page 8 Note: The cable should always be positioned to the back of the ViVOpay 4800- do not route the cable towards the front of the ViVOpay 4800. 5. Attach the ViVOpay 4800 serial cable to the serial port of the POS (consult your POS manual for additional information).
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Page 9: Installing The Vivopay 4800M
1. Turn the ViVOpay 4800m over to get access to the cable routing channels, power jack, and RJ45 10-pin connector. Warning: Do not use 8-pin connectors as they can damage the jack. Use only ID TECH- approved cabled with 10-pin connectors. - Page 10 ViVOpay 4800. 4. Lay the stand to the side of the ViVOpay 4800. 5. You attach the power to the power receptacle on the bottom of the ViVOpay 4800. Copyright © 2010-2014, International Technologies & Systems Corp. All rights reserved.
- Page 11 6. If you are planning on using either of the two channels on the bottom of the stand, make sure to route the RJ45 10-pin cable (and optionally, the power cable) through the stand. 7. Attach the power cable and the RJ45 10-pin connector into the base of the ViVOpay 4800.
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Page 12: Testing The Installation
Testing the Installation After you have completed the installation check that the ViVOpay 4800 and the POS are communicating correctly by performing a sample transaction. To test that the reader is reading cards, present the contactless card/fob/phone flat against the upper half of the reader so that maximum surface area is parallel to the screen. -
Page 13: Troubleshooting And Maintenance
Troubleshooting and Maintenance Troubleshooting The ViVOpay 4800 readers are reliable and easy to troubleshoot. The components that may require troubleshooting include the power supply, the reader, and the data cable. Symptom Possible Cause Remedy General Issues: Reader does not Reader not powered Check cable connections. -
Page 14: Upgrade Vivopay 4800 Firmware
To batch download firmware remotely, contact ID TECH Customer Support for assistance. Required Items Gather the following items before downloading new firmware to the ViVOpay 4800. PC with available serial com port ... - Page 15 7. From the File dialog box, select the hex or bin file you are downloading to the ViVOpay 4800 and click OK. All four LEDs blink while the image is downloading. The download utility will erase the existing image and then load the image you selected above.
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Page 16: Specifications
The Lithium Battery used in the products may not be replaced by the user. The product must be returned to ID TECH. authorized service center for replacement with the same or equivalent type recommended by the manufacturer. If, for any reason, the battery or ViVOpay card reader must be disposed of, do so following the battery manufacturer’s... -
Page 17: Regulatory Compliance
Regulatory Compliance FCC Part 15 Class A Equipment This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. -
Page 18: Glossary
Glossary Discover Zip Discover’s contactless payment product that utilizes contactless technology. Electronic Cash Register (ECR) The combination of a traditional cash register and a POS terminal, often PC-based. ExpressPay from American Express American Express contactless payment product that utilizes contactless technology. Firmware Software that is embedded in a hardware device that allows reading and executing the software, but does not allow modification, e.g., writing or deleting data by an end user.
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