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8. Troubleshooting
Consult the ID TECH Knowledge Base at
https://atlassian.idtechproducts.com/confluence/display/KB/Knowledge+Base+-+Home.
9. Firmware Reference
The ViVOpay VP6800 uses ID TECH's NEO II firmware. For a comprehensive guide to the device's
firmware-level commands, ask your ID TECH representative for the NEO II Serial Interface
Developer's Guide (or IDG). It is available at no charge to customers on request.
10. Software Development Support
To facilitate integration of the VP6800 into vending, POS, and other environments, ID TECH makes
available a Universal SDK that enables the rapid development of software apps for VP6800 using
C# on Windows or C++ on Linux. To obtain the Universal SDK, go to the ID TECH Knowledge Base at
https://atlassian.idtechproducts.com/confluence/display/KB/Knowledge+Base+-+Home
and
choose the VP6800 from the Product page listings. Further information will be available there.
The Universal SDK contains redistributable libraries, sample code, and other materials that will aid
you in quickly creating VP6800 applications, greatly reducing the time spent in configuring the
device, parsing transaction data, etc.
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