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Summary of Contents for ID Tech VIVOpay VP8800
- Page 1 VP8800 User Manual Rev. H 8 July, 2019 ID TECH 10721 Walker Street, Cypress, CA 90630-4720 Tel: (714) 761-6368 Fax (714) 761-8880 www.idtechproducts.com...
- Page 2 The content of this paper is furnished for informational use, subject to change without notice, and not to be construed as a commitment by ID TECH. ID TECH assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
- Page 3 Consult the dealer or an experienced radio/TV technician for help. • Changes or modifications to the VP8800 not expressly approved by ID TECH could void the user's authority to operate the VP8800. This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: 1.
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Page 4: Table Of Contents
Table of Contents 1. GETTING STARTED .............................. 5 2. FEATURES ................................5 3. GETTING STARTED .............................. 6 3.1. Unpacking the VP8800 ............................6 3.2. Data on production and personalization ......................6 4. INSTALLING THE VP8800 ............................ 7 4.1. Site Planning ............................... 7 4.2. -
Page 5: Getting Started
One SD card slot provided • RJ-45 cable and Ethernet support • *Note that for encryption to be enabled, the VP8800 must be key-injected. ID TECH is a certified Key Injection Facility. Contact your ID TECH representative for details. Page | 5... -
Page 6: Getting Started
The VP8800 requires a data cable and, if the data cable does not supply power, a 5VDC 1.2A power supply. The data cable is not included with the VP8800 and must be purchased separately from ID TECH. Verify that you have all the required components for the installation:... -
Page 7: Installing The Vp8800
4. Installing the VP8800 Before connecting and mounting the VP8800, plan the installation to conform to PCI 5.X requirements and minimize radio frequency interference. After determining the location and mounting of the VP8800, connect it to power and the POS terminal. Finally, test the VP8800 to make sure the installation is successful. -
Page 8: Retesting Requirements
Can the Cashier View the PIN: While one person stands at the VP8800 with their hand • positioned to enter the PIN, the other tester should stand behind the counter and try to observe the PIN keypad. The second tester should move around a little to see if there is a position where they can observe PIN entry. - Page 9 To access the connectors: 1. Turn over the VP8800 so that the connector cover is visible. 2. Remove the cover. 3. Insert the data cable into the HDMI connector and route the cable through the recesses provided. Page | 9...
- Page 10 4. Replace the cover. 5. Turn the VP8800 keypad right side up. 6. Place the stylus in the holder along the side of the VP8800. 7. Attach the data cable from the VP8800 to the appropriate port on the POS. 8.
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Page 11: Key Replacement
1. PKI-RKI Client utility, which can replace keys in the field. It requires an internet connection and a host computer. 2. ID TECH's Universal SDK has the RKI API built in. With proper software, a key can be updated programmatically via API (this also requires an internet connection). - Page 12 All PCI devices require proper decommissioning prior to device disposal in order to ensure the protection of all sensitive financial card data. For instructions on decommissioning your device, see Decommissioning of SRED Devices on the ID TECH Knowledge Base. Page | 12...
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Page 13: Troubleshooting And Maintenance
• Try a different card, fob, or phone. On power-up, display sticks on • SAM card isn’t seated properly. • Remove power from unit, remove firmware version. back cover and reseat SAM card. If unsure, contact ID TECH Support for assistance. Page | 13... -
Page 14: Onboard Diagnostics
Symptom Possible Cause Probable Cause and Remedy Communication to POS/ECR No data is received, or data is • Faulty or incorrect cable • Check that the cable connection is garbled. connections. secure and in the correct port on the • Unsupported card used. POS/ECR. - Page 15 The menu’s first page appears as below: ViVOpay AR Diagnostics 0 Test Results Summary 1 Test Al l 2 LCD 3 Touch Screen 4 Keypad 5 LEDs 6 Tone 7 Magstripe 8 RFID and Antenna 9 ICC O: Next Page X: Exit The menu’s second page appears as below: ViVOpay AR Diagnostics 0 Ethernet...
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Page 16: Maintenance
3. Turn the VP8800 back and place the new stylus in its holder. 6.4. Upgrading Firmware VP8800 firmware is upgradable, if required for applications. Upgrade firmware using the ID TECH USDK Demo, which is available for free. Obtain the following from your VP8800 distributor: Firmware for the VP8800 •... - Page 17 3. Connect the USB data cable to the VP8800 and PC (see Connecting the VP8800 above). When the VP8800 powers on it appears under the USB devices in the USDK Demo. 4. Select the Update Device Firmware command under Commands > Device > Update Device Firmware.
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Page 18: Appendix A: Specifications
5. Click Execute Command. 6. A File Explorer window will open; navigate to the directory where you extracted the firmware ZIP, then open images_for_VLoader >pisces_signed_r25680.bin. 7. Wait for the USDK Demo to complete the firmware update. 8. After the USDK Demo applies the firmware, the VP8800 will reboot and validate the firmware file. - Page 19 Glass Hardness Rating 7H Power supply The VP8800 is powered by an external 5VDC power source (P/N AC005R) (power-pack AC 85-265) Page | 19...
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Page 20: Glossary
8. Glossary Electronic Cash Register (ECR) The combination of a traditional cash register and a POS terminal, often PC-based. ExpressPay from American Express American Express contactless payment product that utilizes contactless technology. Firmware Software that is embedded in a hardware device that allows reading and executing the software, but does not allow modification, e.g., writing or deleting data by an end user.
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