Table of Contents
Advertisement
Symptom
Communication to POS/ECR
No data is received, or data is
garbled.
6.1. Onboard Diagnostics
Onboard diagnostics (OBD) are available to test the following components of the VP8800.
Test Possible Results
LCD Test Pass/Fail
TouchScreen Test Pass/Fail
Keypad Test Pass/Fail 1234567890<cancel><backspace><enter>* #
LEDs Test Pass/Fail virtual LEDs MSR ICC Keypad backlight
Tone Test Pass/Fail
Magstripe Test Pass Tracks 1 or 2 or 3/Fail
RFID Test Pass Type A or B/Fail
ICC Test Pass T = 0 or T = 1/Fail
Ethernet Test Pass/Fail
SAMs Test Pass SAM1 SAM2 SAM3/Fail
6.2. Accessing the Onboard Diagnostic Tests
To enter the onboard diagnostics:
1. Power off the VP8800 by removing the power supply from the power receptacle.
2. Plug the power supply into the power receptacle again.
3. After applying power, press the 1 key and then the # key within three seconds after the LCD
screen displays "Welcome". When entered correctly, The ViVOpay AR Diagnostics screen
appears and the prompt alarm sounds.
Possible Cause
• Faulty or incorrect cable
connections.
• Unsupported card used.
• Contactless application is not
installed on terminal (for serial
connections only).
• Magstripe card not swiped
correctly.
• Magstripe card not level during
card swipe.
• The POS application is not using
the correct communications
parameters.
Probable Cause and Remedy
• Check that the cable connection is
secure and in the correct port on the
POS/ECR.
• Check that the POS/ECR has the
correct software application to accept
data from the contactless reader (may
need assistance from the POS
vendor).
• Try a different card, fob, or phone or
magstripe card if testing the
magstripe reader.
• If testing with the magstripe card, try
turning the card around; make sure
that the card is level during the card
swipe.
• Contact the payment processor for an
application upgrade.
• Check that the cable is correctly
attached to the back of the VP8800.
• Check the POS application.
Page | 14
Advertisement
Table of Contents
