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POS application.
If the unit fails to power up, try reseating the power connector (or change to a different power outlet). If
the unit still fails to power up, try replacing the power supply. If the unit still fails to power up, and
the power supply is definitely good, contact your local support representative. For more troubleshooting
information, see
Troubleshooting and Maintenance
4.7. Key Replacement
Cryptographic keys can always be replaced by sending the unit back to the manufacturer if necessary (ID
TECH is a certified Key Injection Facility). ID TECH also provides several choices for users who need to
rotate or replace a cryptographic key in the field:
1. PKI-RKI Client utility, which can replace keys in the field. It requires an internet connection and a
host computer.
2. ID TECH's Universal SDK has the RKI API built in. With proper software, a key can be updated
programmatically via API (this also requires an internet connection).
3. ID TECH can provide PKI-RKI integration instructions; in this case, the integrator implements the
ID TECH RKI feature within custom software.
4.8. Loss or theft
Report the serial number of any lost or stolen product to the vendor from whom it was obtained.
4.9. Testing the Installation
After completing the installation and checking for PCI conformance, run the Onboard Diagnostic
program as described in
communicating correctly by performing a sample transaction. The following test assumes that the host
POS is already programmed to communicate with the VP8800.
4.9.1. Transaction Test
The exact wording that appears on the VP8800 screen will depend on the POS application. Consult the
documentation for your POS (or payment app) for details.
4.9.2. LED Behavior
Solid blue light: Waiting for card presentation.
•
Solid green light (with one long beep): Successful card presentation.
•
Solid red (with two short beeps): Unsuccessful card presentation.
•
4.9.3. To test a transaction
Follow the steps below to test a transaction:
1. Begin a transaction on the POS. Present a card, fob, or phone in close proximity to the reader or
swipe a magnetic stripe card.
2. A single beep and LED flash indicates that the card has been validated. The VP8800 may display
"Processing" or similar wording while the transaction is being processed.
3. If the POS software requires a PIN entry, the screen displays "Please enter PIN". Use the keypad
to enter the PIN.
Onboard
Diagnostics. Then check that the VP8800 and the POS are
below.
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