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Vess A3120
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t
ontActIng
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PROMISE Technical Support provides several support options for PROMISE users
to access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service and
support.
If you decide to contact us, please have the following information available:
•
Product model and serial number
•
BIOS, firmware and driver version numbers
•
A description of the problem or situation
•
System configuration information, including: motherboard and CPU type, hard
drive models, SAS/SATA/ATA/ATAPI drives & devices, and other controllers.
t
s
echnIcAl
upport
PROMISE Online™ Website
E-mail Support
Phone Support:
United States +1 408 228 1400 option 4
Australia/New Zealand +61 7 3191 7489
The Netherlands +31 0 40 235 2600
Beijing, China +86 10 8857 8085 or 8095
Shanghai, China +86 21 6249 4192, 4193, or 4199
s
upport
s
ervIces
http://www.promise.com/support/support_eng.asp
(technical documents, drivers, utilities, etc.)
e-Support On-Line
Germany +49 (0) 2 31 56 76 48 - 0
Italy +39 0 6 367 126 26
Japan +81-3-6801-8064
Taiwan +886 3 578 0002
Singapore +65-3158-4344
Storage Appliance for Video Surveillance
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