Product Recognition; Common Product Recognition Issues - Garland MWE2W Installation, Operation & Service Manual

INSTALLATION/OPERATION & SERVICE MANUAL - 1&2 PLATEN

PRODUCT RECOGNITION

This Garland Clamshell grill is equipped with Product Recognition Controls (PRC). This new technology allows the user to
simply start a cook cycle WITHOUT having to select a specifi c menu item. The PRC will recognize the product thickness
by utilizing switches inside the upper platen and the magnets mounted on the platen arms. Once the PRC calculates
the thickness of the product that's been loaded, it will look up product from the product range library (below), and
automatically select that product.
MENU ITEM
Breakfast Library Recommended Ranges
Strip Bacon
Sausage Clam
Steak Clam

COMMON PRODUCT RECOGNITION ISSUES

Product Recognition Errors can appear in 2 ways:
1. After initiating cook cycle, the controller displays "PRODUCT NOT RECOGNIZED - NO RECIPE FOUND".
2. The controller displays the incorrect product for the product that was layed on the grill.
In both cases, the most common reasons for these 2 issues are as follows:
In any of the cases as outlined above or in any other event, perform an Forced Auto Calibration to reset the upper platen
distance to the grill surface. Prior to performing a Forced Auto Calibration, be sure to:
1. Make sure the upper platen is free and clear of any carbon build up or debris.
2. Ensure that the grill surface is scraped and cleaned.
3. Tefl on sheet should not be worn and be fi t to the upper platen tightly.
Perform a Forced Auto Calibration routine as indicated in section "PRODUCT RECOGNITION", "TO PERFORM FORCED AUTO
CALIBRATION".
Page 36
MIN GAP MAX GAP
.100 .130
.210 .405
.430 .480
Overlapping Product
- Ensure that you do
not have any patties
OVERLAPPING
PRODUCT
overlapping when you lay
product. This will fool the
controller into thinking
that there is much thicker
product on the grill than
there is
Wrinkled or Worn Tefl on
Sheet - Ensure that the
tefl on sheet is installed
and/or wrapped correctly
to platen. A loose, worn,
or tefl on sheet with
tears and/or scratches
can eff ect product
recognition.
GARLAND CLAMSHELL GRILLS WITH PRODUCT RECOGNITION
MENU ITEM
Lunch Library Recommended Ranges
10:1 Clam
4:1 Clam
3:1 Angus Clam
Strip Bacon
MIN GAP MAX GAP
.160 .345
.365 .499
.500 .880
.100 .130
Platen makes contact
with Chicken Ring -
Always make sure that the
chicken ring is clear of the
adjacent platen prior to
initiating a cook cycle.
Auto calibation done
with carbon build up or
product residue on grill
surface - Ensure that the
grill surface is free of any
carbon build up. Debris
on the grill surface during
auto calbration will cause
the control to mark
the location of the grill
surface incorrectly.
PART #4527466 (12 Aug 2011)