Models Covered; Service & Support; Return Of Material - Emerson Net Safety SC311 Reference Manual

Reference Manual
00809-0100-4311
1 Introduction
1.1

Models covered

The Net Safety
with the Net Safety Millennium II transmitter (models M21, M22, or M2B). This sensor is
both versatile and reliable for fast, accurate, and continuous monitoring of gases in
extreme environments.
The sensor consists of an explosion-proof enclosure (housing) rated for hazardous
locations and a replaceable sensor module. This sensor must only be used with a Net
Safety Millennium II series transmitter. If the sensor is connected to any other model of
transmitter, it will not function and may damage the sensor or transmitter.
1.2 Service support
For technical support, contact your local Emerson representative or the Technical Support
department at +1 866 347 3427 (toll free) or Safety.CSC@Emerson.com.
1.3

Return of material

To expedite the repair and return of this product, proper communication between the
customer and the factory is important.
Prerequisites
Before returning a product for repair, call +1 866 347 3427 (toll free) or email
Safety.CSC@emerson.com
On the return of the equipment, include the following information:
1. RMA number provided to you by Net Safety
2. Company name and contact information.
3. Purchase order, from your company, authorizing repairs or request for quote.
Procedure
1. Ship all equipment, prepaid to:
2. Mark all packages with Return for Repair and include RMA number and type of return
Net Safety SC311
™
SC311 infrared combustible gas sensor is designed specifically for use
for a Return Material Authorization (RMA) number.
Emerson Automation Solutions
6021 Innovation Blvd
Shakopee, MN 55379
(e.g., return for evaluation).
Pack items to protect them from damage and use anti-static bags or aluminum-
backed cardboard as protection from electrostatic damage.
™
.
Introduction
May 2019
3