Emerson Net Safety SC311 Reference Manual page 26

Maintenance
May 2019
5.6 Return of material
To expedite the repair and return of this product, proper communication between the
customer and the factory is important.
Prerequisites
Before returning a product for repair, call +1 866 347 3427 (toll free) or email
Safety.CSC@emerson.com
On the return of the equipment, include the following information:
1. RMA number provided to you by Net Safety
2. Company name and contact information.
3. Purchase order, from your company, authorizing repairs or request for quote.
Procedure
1. Ship all equipment, prepaid to:
2. Mark all packages with Return for Repair and include RMA number and type of return
26
for a Return Material Authorization (RMA) number.
Emerson Automation Solutions
6021 Innovation Blvd
Shakopee, MN 55379
(e.g., return for evaluation).
Pack items to protect them from damage and use anti-static bags or aluminum-
backed cardboard as protection from electrostatic damage.
Important
All equipment must be shipped prepaid. Emerson will not accept collect shipments.
Reference Manual
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Emerson.com/FlameGasDetection