YASKAWA MOTOMAN DX200 Instructions Manual page 9

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Customer Support Information
If you need assistance with any aspect of your system, please contact Motoman Customer Support at
the following 24-hour telephone number:
For routine technical inquiries, you can also contact Motoman Customer Support at the following
e-mail address:
When using e-mail to contact Motoman Customer Support, please provide a detailed description of
your issue, along with complete contact information. Please allow approximately 24 to 36 hours for a
response to your inquiry.
Please use e-mail for routine inquiries only. If you have an urgent or emergency need for service,
replacement parts, or information, you must contact Motoman Customer Support at the telephone
number shown above.
Please have the following information ready before you call:
• System:
• Primary Application
• Controller
• Software Version
• Robot Serial Number
• Robot Sales Order Number
(937)847-3200
techsupport@motoman.com
DX200
Access this information on the
Programming Pendant's LCD
display screen by selecting {MAIN
MENU} - {SYSTEM INFO} -
{VERSION}
Located on the robot data plate
Located on the DX200 controller
data plate
- ix –
Safety
HW1483491
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