Table of Contents
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Table of Contents
Summary of Contents for Dish Network Smartbox
- Page 1 USER MANUAL VERSION 3.1 APRIL 2018...
- Page 2 Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.
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Page 3: Table Of Contents
CHAPTER 1 Introduction to SMARTBOX ..................8 Site Requirements . - Page 4 CHAPTER 12 Set Up a Program Guide ..................43 Configure Program Guide Output Options .
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Page 5: Important Safety Information
IMPORTANT SAFETY INFORMATION To ensure proper installation and operation, read this guide before proceeding with the installation. If you have any questions or comments, please contact your dealer. The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage”... - Page 6 Follow Instructions: All operating and user instructions Lightning: For added protection for this product should be followed. during a lightning storm or when it is left unattended or unused for long periods of time, the unit should be disconnected from the power source. Cleaning: Unplug this appliance from the wall outlet Power Lines:...
- Page 7 Mechanical Loading: SMARTBOX is designed to Circuit Overloading: Consideration should be given to be rack-mounted in a standard EIA 19-inch-width the connection of the equipment to the supply circuit telecommunications rack. Mounting of the equipment and the effect that overloading of the circuits might in the rack should be such that a hazardous condition have on over-current protection and supply wiring.
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Page 8: Chapter 1 Introduction To Smartbox
7/24/365 environment. Furthermore, SMARTBOX is highly flexible and provides multiple operating modes that can be enabled simultaneously. There are three functional concepts that are important to understand about SMARTBOX: 1. Signal Reception—SMARTBOX uses a single common set of assets to receive DISH satellite signals. -
Page 9: Installation Overview
Installation Overview The following is an overview of the process of assembling, testing and delivering SMARTBOX to a customer site. Subsequent chapters contain detailed step-by-step instructions. Follow the information flow of the chapters to ensure a successful setup of SMARTBOX hardware and software. -
Page 10: Chapter 2 Assemble Chassis, Power Supplies, And Power Inserters
CHAPTER 2 ASSEMBLE CHASSIS, POWER SUPPLIES, AND POWER INSERTERS SMARTBOX uses semiconductors that can be damaged by electrostatic discharge (ESD). When handling SMARTBOX components, care must be taken to prevent damage. Damage due to improper handling is not covered by warranty. -
Page 11: Mount Power Inserter And Connect Input/Output Cables To Power Inserter
Sat 1, Sat 2, Sat 3, and Sat 4 connectors on front of SMARTBOX to 18 VDC connector 3. Connect corresponding ports 1, 2, 3, 4 marked TO SMARTBOX on the power inserter to the Sat 1, 2, 3, 4 connectors on the front of SMARTBOX (See Figure 1.). -
Page 12: Chapter 3 Install Blades
Plan Distribution of Blades Plan the distribution of the blades for the SMARTBOX chassis. Blades should be distributed as evenly as possible across the slots. Blank filler plates are needed for unused slots. This ensures proper airflow through the chassis, which prevents overheating. -
Page 13: Inspect Blades
Inspect Blades Inspect each blade prior to installation: 1. Verify that each satellite receiver blade has an RF connector (See Figure 3.) to connect the blade to the backplane. 2. Verify that each satellite receiver blade has either two ProCAM 1.0s or one ProCAM 2.0. ProCAM 1.0s each have a visible SmartCard while ProCAM 2.0s have embedded chips. -
Page 14: Chapter 4 Update Software
CHAPTER 4 UPDATE SOFTWARE Configure Computer Network Settings Network settings must be modified to enable communication between your computer and SMARTBOX. Depending on the version of Windows™ on your network, the path to configure the connection may vary slightly. Configuring an IP address is usually initiated through the Windows’ Control Panel and the Network option. - Page 15 Figure 5. Internet Protocol (TCP/IP) Properties – Enter IP Address 4. Select the option Use the following IP address and enter the following: IP Address = 10.100.200.100 Subnet Mask = 255.255.255.0 Default Gateway = 10.100.200.1 5. Click OK, then Close to complete the setup and exit.
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Page 16: Establish Communication With Smartbox
1. Connect an Ethernet cable between the port labeled Data 1 (located to the right of the DISH logo on the front of SMARTBOX) and an Ethernet port on a router or computer (See Figure 6.). Figure 6. Ethernet Port – Data 1... -
Page 17: Login To Smartbox
Subnet Mask = 255.255.255.0 Default Gateway = 10.100.200.1 DHCP client = Disabled If you change the default address for SMARTBOX, be sure to document the new address for future access. 3. Enter the default username and password: Username = username Password = password 4. -
Page 18: Admin Tab
Once changed, select Apply for it to take effect. Then record the new username and password. 3. Date & Time: This indicates the date and time of the ZIP code for where the SMARTBOX account was authorized. The Master Blade Uptime indicates the time that the Master Blade has been running. -
Page 19: Enable Satellite Inputs
2. Under L-Band Inputs, click the check boxes in the Enable column. Check a box for each satellite connected to the SMARTBOX satellite inputs (Sat ports 1-4). 3. Click the Apply button under the Enable column. If a message regarding disruption of satellite services appears, click OK. -
Page 20: Verify Tuners Lock
Verify Tuners Lock 1. Click the Blades tab (See Figure 9.). 2. Click the down-arrow under Details for the satellite blade. 3. Verify that one tuner in each set (tuner set 1-4 and tuner set 5-8) is locked. Examples of locked tuner pairs: 1 and 5, 4 and 5, 2 and 7. -
Page 21: Download Software From Satellite
4. Select the filename SMARTBOX-0.x.x.zip (the latest version) and download it to the PC. Transfer the file in binary mode, not ASCII. 5. Unzip the file and move it to the desired folder on the PC that will be used to operate SMARTBOX. -
Page 22: Manually Update Software
4. When the download is complete, click the Admin tab and select Reboot System. You can also do a hard reboot by unplugging SMARTBOX, waiting a few seconds, and then plugging it back in. 5. Log in, then click the System - > Software tab. Check that the blades have the same version of software and that the version is the same as the package downloaded from the SFTP site. -
Page 23: Chapter 5 Feature-Enabling Codes
Output QAM enables the unit to output a QAM signal using an installed QAM blade (16, 48, or 96). This code needs to be used in conjunction with DRM (HD Over Coax, DRM Lynk, DRM Pro:Idiom, DRM Verimatrix or DRM Digital Upgrade). SMARTBOX Simulcrypt allows for secure connection between and third-party server (server used requires case- by-case approval). -
Page 24: Chapter 6 Authorize Smartbox
CHAPTER 6 AUTHORIZE SMARTBOX Authorization of SMARTBOX is a simple process that entails generating a list of information related to the hardware components and providing this information to DISH. Once received and processed by DISH, the authorization of SMARTBOX occurs automatically. Execute the following steps to initiate authorization. -
Page 25: Authorization - 100
2. Click Apply to accept the authorization selected. A color bar matching the applied selection will appear in the field to the right of Current. NOTE: SMARTBOX will not be able to output services or initiate a Scan for Satellite Services until the donut has... -
Page 26: Authorization - Less Than 100
1. Click the part of the donut representing the correctly authorized components. 2. Click Apply to confirm the configuration to be used by your SMARTBOX. A color bar matching the authorized part of the donut appears in the Current field to the right of the donut. -
Page 27: Authorization Page
Authorization Page Use the Authorization page to see a detailed view of information for the satellite receiver blades (See Figure 14.). This is a quick way to see if the blades are in agreement. The Authorization page includes information on: •... -
Page 28: Chapter 7 Scan For Spot Beams And Satellite Services
3. Click Scan for Satellite Services. The system will begin comparing the information in the NIT to the Service Authorizations for each ProCAM. Once complete, the list of services for which your SMARTBOX authorized will be available on the Services page. This scan will not interrupt service. -
Page 29: Chapter 8 Specify Data Port-Content/Control Interface
CHAPTER 8 SPECIFY DATA PORT— CONTENT/CONTROL INTERFACE Data port 1 is automatically configured as a Control Port and cannot be changed. Data ports 2-4 may be configured as nothing, additional Control Ports, or Content Ports. The configurations set for ports 2-4 will clear during a user and factory default. -
Page 30: Chapter 9 Atsc Installation
SMARTBOX unit and ATSC blade. The following sections provide high-level guidance for receiving the desired ATSC services via SMARTBOX. These sections are not comprehensive and not intended to instruct you on how to successfully install the antenna. The in-depth details of these topics are presented in the... - Page 31 NOTES: • If RSSI (signal level/power) is good/excellent and SNR (signal quality) is indicating a poor/acceptable range measurement, then this condition is likely a good indication of local signal interference or multipath degradation. Generally speaking, good signal power should equate to good signal quality. •...
- Page 32 Aiming Antennas Here are a few high-level antenna installation steps to adhere to: 1. During the installation, use a good signal meter which can measure both the signal level and the signal quality. While aiming, you should prioritize signal quality over signal strength. Better quality is more important than receiving stronger signals.
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Page 33: Atsc Gui Interface
ATSC GUI Interface The ATSC blade user interface is found on the System/Blades tab. For information by tuner, click on the “Details” down arrow located to the far for each particular ATSC Blade. (See Figure 17.). Figure 17: ATSC Blade GUI Interface The above figure shows eight tuners that have been configured. -
Page 34: Chapter 10 Set Up Cas Server
NOTE: SMARTBOX is unable to access the Verimatrix or Lynk server, it continues to use the current codeword until the server can be accessed again or a timeout period occurs. The timeout is 48 hours. This means that if the server cannot be accessed for 48 hours, the services being output with Verimatrix or Lynk encryption will no longer be output. -
Page 35: Chapter 11 Map Services
CHAPTER 11 MAP SERVICES The contents of the Services list (Source/Name) depends on input to SMARTBOX and the services authorized by DISH. Options found on the Services page allow for services from satellite and ATSC to be enabled and/or updated. Options are also provided to map the services to output channels and to set up a IP Input (limit four) and a Program Guide. -
Page 36: Configuration File
Figure 19. Services Page Options Configuration File If you have a previously saved configuration file you can select the file by clicking the Select Service Config File button then select the file from its location on your computer. Once selected, be sure to click the Apply Selected File button and then refresh the page. -
Page 37: Encrypted Qam Output
Encrypted QAM Output • Enable – Checked • Type – QAM • Output – Desired QAM Channel (QAM channel = 2 to 158; sub-channel = 1 to 99; i.e., 10-1) • Output Blade – Default is Auto; or select from list if using more than one QAM blade •... -
Page 38: Max Services Per Qam Channel
The basic sequence of events goes: SMARTBOX is configured for X channels 2. X channels of multicast IP are output by SMARTBOX, using 500+mbs of the 1 GB connection SMARTBOX is plugged into an IGMP switch 4. IGMP switch stops multicast traffic flooding the network When IGMP join is sent, the switch handles the join, and sends the single stream out the appropriate port to the end point. -
Page 39: Quick Add
Click Add and the new service appears in the list. IP Input (Welcome Channel) SMARTBOX can be used to ingest IP inputs and then output that content with the configured satellite and ATSC services. Each IP input streams will be shown as a unique channel in the Program Guide. -
Page 40: Transport Stream Format
If the IP streaming mechanism can also ensure that the PCR and PTS values in the stream are updated continuously (even at the wrap point), then SMARTBOX and the receiving TV/STB will not have any interruptions in the service at the end to beginning transition due to timing discontinuities. -
Page 41: Adding The Ip Input Service(S)
Adding the IP Input Service(s) NOTE: One or more of the SMARTBOX data ports 2-4 need to be configured as a content interface port. (Refer to Chapter 8 Specify Data Port—Content/Control Interface.) Click the Add IP Input button and define the following variables. -
Page 42: Add Monroe R189 Eas (Emergency Alert System)
Add Monroe R189 EAS (Emergency Alert System) 1. Set up the Monroe R189 to output a multicast stream (refer to Monroe R189 documentation) 2. Specify a data port for content (CHAPTER 8 SPECIFY DATA PORT—CONTENT/CONTROL INTERFACE) 3. Go to the Services page 4. -
Page 43: Chapter 12 Set Up A Program Guide
CHAPTER 12 SET UP A PROGRAM GUIDE The Program Guide is a scrolling or stepped guide that includes a list of services and programs available to viewers (See Figure 20.). When using EVOLVE, the Program Guide service does not need to be a configured to support the interactive Program Guide. However, the guide data download needs to be configured to update daily. -
Page 44: Configure Update Time For The Guide Channel
Figure 21. Guide Output Options Configure Update Time for the Program Guide The Program Guide’s channel information can be updated immediately after adding new information and should be set to update on a daily basis in the Guide page (See Figure 22.). •... -
Page 45: Adding External Services To The Program Guide
Adding External Services to the Program Guide When there are non-SMARTBOX services distributed on the plant, you can have the channel and a brief description appear in the Program Guide. 1. Go to the External Services tab of the Guide page (See Figure 23.). -
Page 46: Chapter 13 Evolve Configuration
EVOLVE as well as DRM Pro:Idiom, Output QAM, and/or Output IP. Once authorized for EVOLVE, you will see a new page titled EVOLVE between the Guide and Authorization pages (See Figure 24.). Please refer to Chapter 6 AUTHORIZE SMARTBOX for details on how to authorize your system. -
Page 47: Set Up The Dvb-Si Service
Set Up the DVB-SI Service The DVB-SI is a stream of data output from SMARTBOX which contain tables of information necessary for EVOLVE to be provisioned, recognize channel lineup changes, side-load applications, and take software updates. It must be configured for the EVOLVE units to function. Take note of the output assigned to the DVB-SI service. This will be entered into EVOLVE units during installation. - Page 48 Figure 26 EVOLVE - Refresh now button when adding a service 5. Click the Details arrow of the file to configure the service, then click the Add another Output button 6. Select the Type NOTE: On QAM systems, the files can only be assigned to the same QAM carrier as the DVB-SI. On IP systems, separate multicast addresses will need to be configured for each service.
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Page 49: Replacing Existing Files
Set Up ATSC for EVOLVE ATSC functionality on EVOLVE is supported in SMARTBOX software 0.2.16 or newer. You will need to scan for and configure your ATSC services as normal (see Chapters 9 and 11). This allows ATSC locals to display on EVOLVE. - Page 50 You can either set each corresponding satellite channel automatically or manually. Automatic Process Select the “Autofill Satellite Event Data” option in the top right corner. The SMARTBOX will list under the Satellite Event Data section the correlating satellite channel to each ATSC channel (See Figure 30.). Finally, hit “Apply”.
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Page 51: Set Zones For Services
EVOLVE units. Any unused zone within EVOLVE units can be left unchanged as it will have no impact on the SMARTBOX output 4. Disable individual services by unchecking the checkbox under the desired zone or clicking the None button 5. -
Page 52: Note-Nuances To Feeding Video To Non-Evolve Devices
EVOLVE functionality, this changes how the QAM channels output and will impact how you should setup the mapping file. In the SMARTBOX, you’ll still need to assign each channel with a major and minor channel (e.g., 10-1, 10-2, 11-1, etc.) and a virtual channel (e.g., 1, 2, 15, 16, etc.). The difference is that the... -
Page 53: Dish Qam Operational Mode, Ch
ATSC services will be available to be selected for output. 9. For transponders modulated externally from SMARTBOX, enter the modulation information so that it can be included in the DISH QAM Table (DQT) used by certain DISH receivers. - Page 54 Figure 35. DISH QAM Configuration Tab...
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Page 55: Validate Dish Qam Status
Validate DISH QAM Status 1. Go to the Status tab on the DISH QAM page (See Figure 36.). 2. You will be able to see the status for all services set up. Hover over the Status icon for additional information. 3. -
Page 56: Chapter 15 Manual Factory Default
CHAPTER 15 MANUAL FACTORY DEFAULT If at any point you lose the ability or documentation to access the SMARTBOX user interface, there are steps to take the SMARTBOX manually through a factory reset. Only follow these steps if ABSOLUTELY necessary. -
Page 57: Chapter 16 Soak Test And Prepare To Ship
CHAPTER 16 SOAK TEST AND PREPARE TO SHIP Soak Test Once SMARTBOX has been assembled, allow it to run 24 to 48 hours. At the end of the run, perform a functional test to ensure all components are working as they should be. -
Page 58: Chapter 17 Install On Customer Site
CHAPTER 17 INSTALL ON CUSTOMER SITE The following table includes a high-level “punch list” of tasks, actions, and references to assist you in setting up SMARTBOX on a customer site. The instructions are very similar to an initial installation. The list assumes that software was updated during testing on the integration site and is up to date. -
Page 59: Chapter 18 Status, Warnings, And Faults
Log history data is provided on the Alarms/Logging tab found on the System page. The Download Logs button creates a .txt file containing logged events (See Figure 37.). Figure 37. Alarms/Logging SMARTBOX alarm messages are triggered by the following events: • A feature has been added/removed •... -
Page 60: Chapter 19 Diagnostic Information
RSSI – Received Signal Strength Indicator Low RSSI indicates the antenna is not tuned correctly. In the event of a low RSSI, SMARTBOX may not be able to lock to a service. -75 is the lowest value for which the software will assign a service to a tuner. -
Page 61: Chapter 20 Led Information
CHAPTER 20 LED INFORMATION LED Definitions for Satellite Feeds Satellite Input LED Indicators: GREEN = Signal power is detected on the LNB. AMBER = High power is detected on the LNB. RED = Low or no signal power is detected on the LNB. LED Definitions for Blades Enable LED: Stays lit solid green for the entirety of the time the blade is powered on and is a part of the authorization donut. -
Page 62: Chapter 21 Ntsc Channel-Frequency
CHAPTER 21 NTSC CHANNEL-FREQUENCY The NTSC blade supports 24 channels. These channels must have contiguous frequencies. For example, channels 7-13 are higher in frequency than 14-22. If you start at channel 10, there will be a frequency hole and the blade will not support the full number of channels. -
Page 63: Chapter 22 Hardware Components
Power Supply Each power supply is hot-swappable once unplugged. Two power supplies are included with each chassis —the power supplies are load balancing. An additional slot is available for additional redundancy or high-power SMARTBOX installations. Chassis Spare Fan Assembly A spare fan assembly used to replace the original chassis fan in case one fails. -
Page 64: Chapter 23 Technical Specifications
Actual Expected SMARTBOX DC power consumption 292W The 600W maximum power delivery for each power supply is specified for the DC power the supply can deliver to SMARTBOX. The power numbers in the table above are for DC power consumption. -
Page 65: Chassis Assembly Specifications
Chassis Assembly Specifications Mechanical and Environmental Dimensions (H x W x D) 8.7” x 17.6” x 15.8” (compatible with 19” EIA rack) 17.0 lbs. Includes 2 power supplies, 1 power supply Weight cover, no filler plates, no blades Line Voltage 90–264 VAC, 47–64 Hz Power Consumption MAX 1200W... - Page 66 SMARTBOX listens on the following layer 4 protocols: HTTPS: Server: hiawatha Purpose: web application control Port: TCP 443 SMARTBOX listens on the following layer 2 protocols: ARP: Server: linux Purpose: address resolution EtherType: 0x0806 LLDP: Server: lldpd Purpose: local system discovery...
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Page 67: Power Supply Module
Power Supply Module Input Voltage 90–264 Vac Input Frequency 47–64 Hz Maximum Input Current 9 AMPS Special Features N + 1 Redundant Hot swap High efficiency 91%@230 Vac, 50% load Variable speed “smart fans” 600W delivered over 0 – 50°C LED Indicator for Power Supply Function Color... -
Page 68: Satellite Receiver Blade
Satellite Receiver Blade Dimensions (H x W x D) 7.5 x 0.9 x 14.5 Power Consumption 30W (Typical) Satellite Channels 8 transponders and/or 8 programs Modulation Rates DVB-S: Symbol Rates 1 to 45 MSps Interleave 1/2, 2/3, 3/4, 5/6, 7/8 DVB-S2: Symbol Rates 5 to 33 MSps... -
Page 69: Qam 16 Blade
QAM 16 Blade Dimensions (H x W x D) 7.5 x 0.9 x 13.5 Power Consumption 25W (typical) Connector F-Female Output Frequency 54–1002 MHz Channel Bandwidth 16 channels, 6 MHz per channel Modulation ITU-T J.83B Annex B (256QAM), Inverse QAM Symbol Rate 5.360537 MSps Interleaving 128/1 Annex B... -
Page 70: Qam 96 Blade
QAM 96 Blade Dimensions (H x W x D) 7.5 x 0.9 x 13.5 Power Consumption 40W (typical) Connector F-Female Output Frequency 54 to 1002 MHz, 768 MHz channel range maximum Channel Bandwidth 3.83, 5.48, 5.56, 5.67, 5.75, 6.43, 6.88, 7.71 Modulation ITU-T J.83B Annex A (64, 128, 256 QAM) QAM Symbol Rate... -
Page 71: Tolerances And Ranges
Tolerances and Ranges Unit of High High Hardware Low Bad Low Warning Measure Warning Satellite Ratio (dBm) None Receiver Blade (See note 3) ATSC <18 Demod SNR Ratio (dBm) None Receiver Blade (See note 3) ATSC RSSI dBm/dBmV None Receiver Blade (See note 3) Fan Speed #1-4 Chassis... -
Page 72: Chapter 24 Warranty Information And Return Authorization
Commercial Support Team Available 8 a.m. – 5 p.m. Mountain Time, weekdays Contact: CommercialSupport@dish.com or (720) 514-5908 Can do: Cannot Do: Provide technical support to SMARTBOX Certified Send authorization hits or add/remove blades to Technicians accounts Coordinate with DISH’s Commercial Operations... -
Page 73: Regulatory Compliance
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