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Troubleshooting
Wi-Fi connection terminated
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using
the camcorder in a location farther away from such appliances.
- The camcorder may not be able to connect to the access point if too many devices are accessing it. After a short
while, establish the connection again.
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Wi-Fi error. Incorrect authentication method.
- Make sure the camcorder and access point are correctly configured.
- Make sure the camcorder and access point are using the same authentication/encryption method and encryption key.
- If the access point is using MAC address filtering, enter the camcorder's MAC address in the access point's
configuration screen.
Wi-Fi error. Incorrect encryption key.
- The encryption key (password) is case sensitive so make sure to enter it correctly.
Wi-Fi error. Incorrect encryption method.
- Make sure the camcorder and access point are using the same authentication/encryption method.
- If the access point is using MAC address filtering, enter the camcorder's MAC address in the access point's
configuration screen.
Wi-Fi functions are not available in this index screen.
- The Wi-Fi function cannot be activated from the [y 4K] or [y HD] index screen. Activate the function from the [}]
index screen.
Wireless communication is not working correctly
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using
the camcorder in a location farther away from such appliances.
- Turn off the camcorder and access point (wireless router). After a short while, turn them on again and perform the
Wi-Fi network setup again. If the problem persists contact a Canon Service Center.
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