Canon XC15 Instruction Manual page 150

Troubleshooting
Cannot connect the camcorder to a network device using Wi-Fi.
- When you reset all the camcorder's settings, all network settings are lost as well. In the Wi-Fi settings of network
device, delete the camcorder's network profile and then connect the camcorder again.
- The wireless signal is not strong enough or there are other devices in the vicinity interfering with the wireless signal.
Refer to Precautions Regarding Wi-Fi Networks (A 150).
150
The Playback via Browser application will not start on the Web browser.
- Make sure to activate the function on the camcorder with the [Wi-Fi Setup] > [1] > [Playback via Browser] setting.
- The URL entered into the Web browser's address bar is incorrect. Enter the URL exactly as it appears on the
camcorder's screen.
- The recording media slot cover is open or there is no SD card in the camcorder. Check that an SD card that contains
photos is correctly inserted into the camcorder and the recording media slot cover is closed.
The Browser Remote application will not start on the Web browser.
- Make sure to activate the function on the camcorder with the [Wi-Fi Setup] > [1] > [Browser Remote] setting.
- The URL entered into the Web browser's address bar is incorrect. Enter the URL exactly as it appears on the
camcorder's screen.
- Browser Remote cannot start while you are shooting with the camcorder. Start Browser Remote before shooting.
The Browser Remote or Playback via Browser screen is not displayed correctly on the Web browser.
- The device, operating system or Web browser used may not be supported. For the latest information about supported
systems, visit your local Canon Web site.
- Enable JavaScript and cookies in your Web browser's settings. For details, refer to the help modules or online
documentation of the Web browser used.
Precautions Regarding Wi-Fi Networks
When using a Wi-Fi network, try the following corrective actions if the transmission rate drops, the connection is
lost, or other problems occur.
Location of the access point (wireless router)
- When using a Wi-Fi network indoors, place the access point in the same room where you are using the camcorder.
- Place the access point in an open, unobstructed location, where people or objects do not come between it and the
camcorder.
- Place the access point as close as possible to the camcorder. In particular, note that during outdoor use in poor
weather, rain may absorb radio waves and disrupt the connection.
Nearby electronic devices
- If the transmission rate over a Wi-Fi network drops because of interference from the following electronic devices,
switching to the 5 GHz band* or to a different channel may solve the problem.
- Wi-Fi networks using the IEEE 802.11b/g/n protocol operate in the 2.4 GHz band. For this reason, the transmission
rate may drop if there are nearby microwave ovens, cordless telephones, microphones, or similar devices operating on
the same frequency band.
- If another access point operating on the same frequency band as the transmitter is used nearby, the transmission rate
may drop.
* The 5 GHz band is not available for camcorders whose identification label contains the camcorder ID "ID0083" and the text
"2.4 GHz only" (A 162).
Using multiple camcorders/access points
- Check that there are no IP address conflicts among the devices connected to the same network.
- If multiple XC15 camcorders are connected to a single access point, connection speeds may be reduced.
- To reduce radio wave interference when there are multiple access points using IEEE 802.11b/g or IEEE 802.11n (in the
2.4 GHz band), leave a gap of four channels between each wireless access point. For example, use channels 1, 6, and
11, channels 2, 7, and 12, or channels 3, 8, and 13. If you can use IEEE 802.11a/n (in the 5 GHz band*), switch to
IEEE 802.11a/n and specify a different channel.
* The 5 GHz band is not available for camcorders whose identification label contains the camcorder ID "ID0083" and the text
"2.4 GHz only" (A 162).
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