HP 7100 Maintenance & Service Manual
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HP 7100 Maintenance & Service Manual

Rp7 retail system
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Maintenance & Service Guide
HP RP7 Retail System Model 7100

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  • Page 1 Maintenance & Service Guide HP RP7 Retail System Model 7100...
  • Page 2 Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product Features ............................1 Standard Features ..........................1 Optional HP RP7 Accessories ......................3 Front Panel Controls ..........................4 Using the On-Screen Display Menu ..................... 5 Rear I/O Panel Components ........................ 6 2 Installing and Customizing the Software ...................... 7 Activating and customizing the software ....................
  • Page 6 Using the USB security cover ......................26 Monitor panel (Associate-Facing Display (AFD)) ................28 Installing an optional HP Retail RP7 10.4” customer display ............. 30 Installing an optional HP Retail RP7 VFD customer display .............. 35 Cable management ..........................40 Memory ..............................
  • Page 7 Appendix C Restoring and recovering ......................83 System Restore ..........................83 System Recovery ..........................83 System Recovery when Windows is responding ............... 84 System Recovery when Windows is not responding ............85 System recovery using recovery media ................85 Creating recovery media ................... 86 Using recovery media ..................
  • Page 8 Solving memory problems ........................ 125 Solving processor problems ......................127 Solving USB flash drive problems ....................127 Solving internet access problems ..................... 128 Solving software problems ....................... 130 Appendix H Serial and parallel ATA drive guidelines and features ............131 SATA hard drives ..........................

  • Page 9: Product Features

    Product Features Standard Features The HP RP7 Retail System features include: ● Designed for long-term deployment within general retail, hospitality, and other retail markets ● Choice of associate facing touchscreen: ◦ 15” Resistive ◦ 15” Projective Capacitive ◦ 17” Projective Capacitive ●...
  • Page 10 Secure USB port (security screw provided) ● Energy Star 5 qualified, EU Compliant, RoHS2 Compliant ● 87% energy efficient internal power supply adapter ● HP Limited Warranty, 3/3/3 standard: 3 years parts, 3 years labor, and 3 years on-site services Chapter 1 Product Features...

  • Page 11: Optional Hp Rp7 Accessories

    HP Retail RP7 VFD Customer Display HP Retail Integrated Fingerprint Reader HP Retail RP7 10.4” Customer Display HP Retail Integrated Dual-Head MSR NOTE: A stand-alone VFD that is mounted on a separate stand is also available from HP (not pictured above). Optional HP RP7 Accessories...

  • Page 12: Front Panel Controls

    Front Panel Controls Control Function Menu Opens the On-Screen Display (OSD) main menu. – (Minus) If the OSD menu is on, tap to navigate backward through the OSD menu and decrease adjustment levels. + (Plus) If the OSD menu is on, tap to navigate forward through the OSD menu and increase adjustment levels.

  • Page 13: Using The On-Screen Display Menu

    Using the On-Screen Display Menu Use the On-Screen Display (OSD) to adjust the screen image based on your viewing preferences. To access the OSD, do the following: If the system is not already on, press the Power button to turn on the unit. To activate the OSD function, tap in the front bezel area just to the left of the power icon.

  • Page 14: Rear I/O Panel Components

    DO NOT plug a network cable into the cash drawer connector. CAUTION: Do not connect any device other than the HP Retail RP7 10.4” Customer Display to the DC Out Power Connector. Chapter 1 Product Features...

  • Page 15: Installing And Customizing The Software

    This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.

  • Page 16: Downloading Windows 7 Updates

    Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen.
  • Page 17 Regulatory, Safety and Environmental Notices—Provides safety and regulatory information that ensures compliance with U.S., Canadian, and various international regulations. Accessing User Guides (Linux systems) Double-click the HP User Manuals icon on your desktop. Select the folder for your language. Select the guide you wish to access. Finding more information...

  • Page 18: Illustrated Parts Catalog

    Illustrated parts catalog Misc parts Item Description Spare part number Heat sink (includes replacement thermal material) 712404-001 USB+PWR 24V and Cash Drawer port daughter card 702775-001 Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter 701396-001 USB security cover for secured USB port on I/O panel (includes security screw) 702779-001 Grommet, hard drive 594220-001...

  • Page 19: Plastics

    Plastics Item Description Spare part number Display head back panel(includes top access door) 712401-001 Top access door (on top of display head back panel) 716986-001 Power supply cover 702787-001 Rear I/O cover 709678-001 In Mold Decoration (IMD; customizable) covers: Panel with hole (for bottom rear on models with CFD/VFD) 702781-001 Panel without hole (for bottom rear on models without CFD/VFD) 702786-001...

  • Page 20: System Board And Memory

    Item Description Spare part number 17-inch top and bottom USB port cover 713740-001 17-inch left and right USB port cover 713740-010 USB port plug (for use only with AFD USB ports) 713741-001 Power adapter 180-W, does not include power cord; not illustrated 702778-001 System board and memory Description...

  • Page 21: Drives

    Drives Description Spare part number 256 GB Solid State Drive (SSD) 661842-001 128 GB Solid State Drive (SSD) 665961-001 32 GB MLC Flash, 2.5-in 686616-001 Cables Description Spare part number LED cable assembly 702777-001 Hard drive cable assembly 712407-001 Antenna kit Black, auxiliary 720146-001 White, main...

  • Page 22: Accessories

    Display, associate-facing (AFD), 15 inch resistive 667838-001 Display, associate-facing (AFD), 17 inch capacitive 667841-001 Bracket for HP Retail RP7 10.4” Customer Display 703269-001 (10) Cable kit for HP Retail RP7 10.4” Customer Display, includes: 702782-001 ● USB A cable ● DC-in cable ●...

  • Page 23: Vfd Display Kit

    VFD Display Kit Description Spare part number VFD Display Kit 695662-001 VFD customer display Display bracket Poles (2) IMD panel Screws Cable kit VFD Display Kit...

  • Page 24: Stand-Alone Vfd Display Kit

    Stand-alone VFD Display Kit Description Spare part number Stand-alone VFD Display Kit 695665-001 VFD customer display Poles (3) Stand Cable kit Chapter 3 Illustrated parts catalog...

  • Page 25: Sequential Part Number Listing

    Rubber foot and screw kit 702779-001 USB security cover for secured USB port on I/O panel 702781-001 VFD customer display 702782-001 Cable kit for HP Retail RP7 10.4” Customer Display 702783-001 VFD customer display, pole 702784-001 VFD customer display, bracket 702787-001...
  • Page 26 Spare part Description number 712405-001 Rear I/O plastic covers (install on any port not in use) 712406-001 Thermal pads 712407-001 Hard drive cable assembly 713739-001 15-inch USB port cover 713740-001 17-inch top and bottom USB port cover 713740-010 17-inch left and right USB port cover 713741-001 USB port plug (for use only with AFD USB ports) 716045-001...

  • Page 27: Removal And Replacement Procedures

    Removal and replacement procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly Routine care, and disassembly preparation on page 134 for initial safety procedures.

  • Page 28: Power Supply Cover

    Power supply cover Description Spare part number Power supply cover 702787-001 Prepare the computer for disassembly (Preparation for disassembly on page 19). Pull the power supply cover back then lift if up and off the unit. To install the power supply cover, reverse the removal procedure. Chapter 4 Removal and replacement procedures...

  • Page 29: Decorative Panel (Imd)

    Decorative panel (IMD) Description Spare part number IMD panel with hole (for bottom rear on models with VFD) 702781-001 IMD panel without hole (for bottom rear on models without VFD) 702786-001 Prepare the computer for disassembly (Preparation for disassembly on page 19).

  • Page 30: Rear I/O Panel

    Rear I/O panel Description Spare part number Rear I/O panel 709678-001 Prepare the computer for disassembly (Preparation for disassembly on page 19). Slide down the two levers on the upper corners of the rear I/O panel (1) and rotate the cover off (2).

  • Page 31: Vesa Plate Cover

    VESA plate cover Description Spare part number VESA plate cover 716045-001 Prepare the computer for disassembly (Preparation for disassembly on page 19). Slide the stand's VESA plate cover up and off the mounting bracket. To remove the VESA plate cover, reverse the installation procedures. VESA plate cover...

  • Page 32: Opening The Top Access Door

    This step is not necessary if the security screws were not previously tightened down. NOTE: You must use a T-10 tamper-resistant Torx screwdriver available from HP to loosen the security screws. Lift up the access door on top of the rear panel (1) and rotate it open (2).

  • Page 33: Routing Cables To External Devices

    Routing cables to external devices Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the rear I/O panel (Rear I/O panel on page 22). Remove the power supply cover (Power supply cover on page 20). Route the cables underneath the rear of the base, then through the hole in the center of the base, then up through the cable retainer on the neck of the stand and into the appropriate I/O port.

  • Page 34: Using The Usb Security Cover

    Using the USB security cover Description Spare part number USB security cover 702779-001 Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the rear I/O panel (Rear I/O panel on page 22). Push inward on the tab at the bottom of the USB security cover (1) and rotate the bottom of the cover up (2) to remove it.
  • Page 35 If you want to secure the USB port, remove the security screw from the inside of the rear I/O panel and install the screw in the screw hole on the side of the USB security cover. NOTE: You must use a T-10 tamper-resistant Torx screwdriver available from HP to install the security screw. Using the USB security cover...

  • Page 36: Monitor Panel (Associate-Facing Display (Afd))

    Monitor panel (Associate-Facing Display (AFD)) Description Spare part number Display, associate-facing (AFD), 15 inch capacitive 667839-001 Display, associate-facing (AFD), 15 inch resistive 667838-001 Display, associate-facing (AFD), 17 inch capacitive 667841-001 Prepare the computer for disassembly (Preparation for disassembly on page 19).
  • Page 37 Loosen the two captive silver Torx screws that hold the monitor panel onto the computer panel (1), then slide the monitor panel up to release it and pull it off the computer panel (2). NOTE: There are also two captive black Torx screws at the top of the computer. These screws secure the display head panel to the computer.

  • Page 38: Installing An Optional Hp Retail Rp7 10.4" Customer Display

    695662-001 Stand-alone VFD Kit 695665-001 Bracket for HP Retail RP7 10.4” Customer Display 703269-001 Cable kit for HP Retail RP7 10.4” Customer Display 702782-001 Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the rear I/O panel (Rear I/O panel on page 22).
  • Page 39 Install the two screws to secure the back plate to the display (3). Slide the cable ends through the hole in the center of the decorative panel that was included with the customer display. Installing an optional HP Retail RP7 10.4” customer display...
  • Page 40 Route the audio, DVI, USB, and power cables through the rear of the base and out the front of the base, then up through the cable retainer on the neck of the RP7 stand and connect the cables to the RP7 I/O ports. Snap the decorative panel onto the rear of the base.
  • Page 41 (2). Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place. Installing an optional HP Retail RP7 10.4” customer display...
  • Page 42 Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2).

  • Page 43: Installing An Optional Hp Retail Rp7 Vfd Customer Display

    If you are installing the VFD with no poles attached, insert the VFD cable through the center of the mounting bracket (1) and slide the VFD onto the mounting bracket (2). Installing an optional HP Retail RP7 VFD customer display...
  • Page 44 If you are installing the VFD with poles attached. slide either one or two poles onto the mounting bracket, depending on the desired height of the VFD. Thread the VFD cable through the top of the pole assembly and out the bottom of the mounting bracket (1), then slide the VFD onto the pole assembly (2).
  • Page 45 Wrap the excess extension cable around the hooks on the rear of the base. Snap the decorative plate onto the rear of the base. Installing an optional HP Retail RP7 VFD customer display...
  • Page 46 Slide the VFD mounting bracket into the mounting hole on the rear of the RP7 base (1), and install the two screws included with the VFD into the screw holes on top of the mounting bracket (2). Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place.
  • Page 47 (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2). Reconnect the power cord and press the power button. Installing an optional HP Retail RP7 VFD customer display...

  • Page 48: Cable Management

    Cable management Proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.

  • Page 49: Memory

    Memory Description Spare part number 8-GB, PC3-12800 689374-001 4-GB, PC3-12800 689373-001 2-GB, PC3-12800 689372-001 The computer comes with one double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) small outline dual inline memory module (SODIMM). DDR3-SDRAM SODIMM CAUTION: This product DOES NOT support DDR3 Ultra Low Voltage (DDR3U) memory. The processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board, it can cause the physical damage to the SODIMM or invoke system malfunction.

  • Page 50: Installing Sodimms

    Installing SODIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
  • Page 51 To install a SODIMM, slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMM down into the socket (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.

  • Page 52: Battery

    Do not expose to temperatures higher than 60°C (140ºF). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings.

  • Page 53: Optional Integrated Usb Modules

    Optional integrated USB modules There are three optional integrated USB modules available from HP (sold separately). retail integrated webcam for live video functions 695661-001 retail integrated fingerprint reader to add security identification functions 690684-001 retail integrated dual-head magnetic stripe reader for card data read...
  • Page 54 Rotate the two antenna brackets away from the unit. Loosen the four captive screws that secure the computer panel to the back plate (1) and pull the computer panel off the back plate (2). Chapter 4 Removal and replacement procedures...
  • Page 55 Remove the two screws that attach the USB cover plate to the display head (1) then slide the cover plate off the display head (2). Remove only the cover plate that is in the location where you want to install the USB module. NOTE: There is a small “fingernail”...
  • Page 56 Slide the screw hole cover plate on the module back (1) and insert the USB connector on the module into the USB port (2). Install the two screws that were previously removed (1) and slide the cover plate on the module forward to cover the screws (2).

  • Page 57: Hard Drive

    Hard drive Description Spare part number 256 GB Solid State Drive (SSD) 661842-001 128 GB Solid State Drive (SSD) 665961-001 32 GB MLC Flash, 2.5-in 686616-001 Grommet, hard drive 594220-001 CAUTION: If you are replacing a hard drive, be sure to back up the data from the old drive so that you can transfer the data to the new drive.
  • Page 58 Loosen the four captive screws that secure the computer panel to the back plate (1) and pull the computer panel off the back plate (2). Pinch the two tabs together on the hard drive door (1) and rotate it open (2), then grasp the pull tab on the side of the hard drive and pull the hard drive out of the drive bay (3).
  • Page 59 Remove the four screws from the sides of the hard drive carrier (1) and lift the hard drive out of the carrier (2). To install a hard drive, reverse the removal steps. Hard drive...

  • Page 60: Removing The Display Head From The Stand

    Removing the display head from the stand Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the VESA plate cover (VESA plate cover on page 23). Remove the RP7 display head from the stand by removing the three screws that attach the stand's mounting bracket to the display head (1) then slide the display up and off the mounting bracket (2).

  • Page 61: Display Head Back Panel

    Display head back panel Description Spare part number Display head back panel (includes top access door) 712401-001 Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the VESA plate cover (VESA plate cover on page 23). Remove the display head from the stand (Removing the display head from the stand on page 52).
  • Page 62 Lift the back panel up and off the display head (2). To replace the display head back panel, reverse the installation procedures. When installing the display head back panel, make sure the antennas are rotated upward. Chapter 4 Removal and replacement procedures...

  • Page 63: Drive Cables And Drive Cage

    Drive cables and drive cage Description Spare part number Drive cables and bracket assembly 712407-001 Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the VESA plate cover (VESA plate cover on page 23). Remove the hard drive (Hard drive on page 49).
  • Page 64 Remove the Torx screw (1) that secures the drive cage to the computer, and then rotate the drive cage up and lift it from the computer (2). To reinstall the drive cable assembly and drive cage, reverse the removal procedure. When installing the drive cage, be sure to insert the tabs from the cage into the correct slots in the computer.

  • Page 65: Hard Drive Led Cable

    Hard drive LED cable Description Spare part number Hard drive LED cable 702777-001 Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the VESA plate cover (VESA plate cover on page 23). Remove the display head from the stand (Removing the display head from the stand on page 52).
  • Page 66 Lift the LED from the holder, and remove the assembly from the computer (4). To reinstall the hard drive LED cable, reverse the removal procedure. Chapter 4 Removal and replacement procedures...

  • Page 67: Speaker

    Speaker Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the VESA plate cover (VESA plate cover on page 23). Remove the display head from the stand (Removing the display head from the stand on page 52). Remove the display head back panel (Display head back panel on page 53).

  • Page 68: Usb+Pwr 24V And Cash Drawer Port Daughter Card

    USB+PWR 24V and Cash drawer port daughter card Description Spare part number USB+PWR 24V and Cash Drawer port daughter card 702775-001 Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the VESA plate cover (VESA plate cover on page 23).

  • Page 69: Wlan Module

    WLAN module Description Spare part number Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter (WLAN module) 701396-001 Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the VESA bracket cover (VESA plate cover on page 23). Remove the display head from the stand (Removing the display head from the stand on page 52).
  • Page 70 Remove the Phillips screw (2) that secures the module to the system board. Rotate the top of the module upward, and then pull it away from the slot (3). To install the WLAN module, reverse the removal procedure. Chapter 4 Removal and replacement procedures...

  • Page 71: Heat Sink

    Heat sink Description Spare part number Heat sink 712404-001 All heat sink spare part kits contain replacement thermal material. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the VESA plate cover (VESA plate cover on page 23).

  • Page 72: System Board

    System board Description Spare part number System board (includes thermal material) 674784-001 Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the VESA bracket cover (VESA plate cover on page 23). Remove the display head from the stand (Removing the display head from the stand on page 52).
  • Page 73 Lift the system board up and out of the chassis. To install the system board, reverse the removal procedure. Note the thermal pad locations under the system board in the following image. Make sure all thermal pads are intact and correctly installed. System board...

  • Page 74: Antennas

    Antennas Description Spare part number Antenna kit, black, auxiliary 720146-001 Antenna kit, white, main 712403-001 There are two separate antennas. The white antenna routes a short distance from the WLAN module to the top of the computer. The black antenna routes from the WLAN module, through to the back of the computer, across the back of the computer, back through the computer and to the top of the computer.
  • Page 75 Remove the Phillips screw that secures the antenna to the rotating antenna bracket. Turn the computer over, and remove the black antenna from the routing path on the back of the computer. Antennas...
  • Page 76 Remove the Torx screw (1) that secures the white antenna bracket to the computer, and then pull the antenna through the hole (2) that routes to the back of the computer. Remove the Phillips screw that secures the antenna to the rotating antenna bracket. To install the display, reverse the removal procedures.

  • Page 77: Appendix A Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 78: Using Computer Setup (F10) Utilities

    ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on diskette and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ●...

  • Page 79: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ●...

  • Page 80: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number, connector color, SMART, translation mode.

  • Page 81: Computer Setup-Security

    DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system. Boot Order Allows you to: ●...
  • Page 82 Password Options Allows you to enable/disable: ● (This selection appears Lock Legacy Resources (appears if a setup password is set). Default is enabled. only if a power-on ● Setup Browse Mode (appears if a setup password is set) (allows viewing, but not changing, password or setup the F10 Setup Options without entering setup password).
  • Page 83 ◦ 4 Stack/USB Port 3 ◦ 4 Stack/USB Port 4 ● Accessory USB Ports ◦ Red/24V Power USB Port ◦ Green/12V Power USB Port Slot Security Allows you to disable any the PCI Express x1 slot. Default is enabled. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server.
  • Page 84 System Security Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system (some models: these security breaches. Default is enabled. options are hardware Virtualization Technology (VTx)(some models) (enable/disable) - Controls the virtualization dependent) features of the processor. Changing this setting requires turning the computer off and then back on.

  • Page 85: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Description ● OS Power Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce Management processor voltage and frequency when the current software load does not require the full capabilities of the processor.

  • Page 86: Computer Setup-Advanced

    F11 = Recovery during POST. Disabling the feature prevents the text from being displayed. However, pressing will still attempt to boot to the HP Backup and Recovery partition. See Factory Recovery Boot Support for more information. Default is disabled.
  • Page 87 Resources you can change include: ◦ Parallel Port ◦ Serial Port A ◦ Serial Port B ◦ Serial Port A Voltage ◦ Serial Port B Voltage ● Available settings for powered ports are: ◦ 0V (default) ◦ ◦ +12V Bus Options On some models, allows you to enable or disable: ●...

  • Page 88: Recovering The Configuration Settings

    VGA Configuration Displayed only if there are multiple PCI video adapters in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: ● AMT (enable/disable). Allows you to enable or disable functions of the embedded Management Engine (ME) such as Active Management Technology (AMT).

  • Page 89: Appendix B Using Hp Pc Hardware Diagnostics

    Using HP PC Hardware Diagnostics To help in troubleshooting and diagnosing failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. You can use this tool even if the computer will not boot to the operating system.

  • Page 90: Downloading Hp Pc Hardware Diagnostics To A Usb Device

    Enter the product name in the text box and click Search. Select your specific computer model. Select your operating system. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information. - or - Click the Download button and select Run. The download includes instructions (in English) on how to install the tools on the USB device.

  • Page 91: Appendix C Restoring And Recovering

    If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support. To obtain the support telephone number for your region, see http://www.hp.com/support/contactHP. System Restore If you have a problem that might be due to software that you installed on your computer, use System Restore to return the computer to a previous restore point.

  • Page 92: System Recovery When Windows Is Responding

    System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on media included in the computer accessory box, and any software programs you installed after purchase.

  • Page 93: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 94: Creating Recovery Media

    To create recovery discs: Close all open programs. Click the Start button, click All Programs, click Security and Protection, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.

  • Page 95: Using Recovery Media

    Using recovery media CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive. To create recovery media, see System recovery using recovery media on page To perform a System Recovery using recovery media: If using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray.

  • Page 96: Appendix D Configuring The Software

    HP recommends that you calibrate the touch screen before using the system to ensure that the touch point registers on the screen where the stylus or finger touches the screen. If at any time you find that the touch point is not registering properly, you may need to repeat the calibration process.

  • Page 97: Configuring The Msr And Vfd Customer Display

    Configuring the MSR and VFD customer display To configure the MSR and VFD, refer to the HP Point of Sale Configuration Guide (available in English only). The guide is available on the system's hard drive. In Windows XP or Windows Embedded POSReady 2009, select Start >...

  • Page 98: Appendix E Post Error Messages

    POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.

  • Page 99: Post Numeric Codes And Text Messages

    POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table E-1 Numeric Codes and Text Messages Control panel message...
  • Page 100 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Run Computer Setup or Windows utilities.
  • Page 101 Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller.
  • Page 102 Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 512-Chassis, Rear Chassis, or Front Chassis, rear chassis, or front chassis fan is Reseat chassis, rear chassis, or front Chassis Fan not Detected not connected or may have malfunctioned. chassis fan.
  • Page 103 Run Computer Setup. If Setup already corrupted. has data in the field or will not allow the serial number to be entered, download from http://www.hp.com. Run Computer Setup and try to enter serial number under Security, System ID, then save changes.

  • Page 104: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins.
  • Page 105 LEDs continue Reseat SODIMMs. until problem is solved. Replace SODIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six Pre-video graphics error. Unplug the power cord. Press the CMOS times, once every second, reset button.
  • Page 106 Activity Beeps Possible Cause Recommended Action Red Power LED flashes eight Invalid ROM based on Reflash the system ROM with the latest times, once every second, bad checksum. BIOS image. followed by a two second Replace the system board. pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.

  • Page 107: Appendix F Password Security And Resetting Cmos

    Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 108: Resetting The Password Jumper

    The password jumper is green so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper from the header.

  • Page 109: Clearing And Resetting The Cmos

    Clearing and resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password.
  • Page 110 Reach in, press, and hold the CMOS button in for five seconds. You can access the CMOS button after removing the memory door. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts &...

  • Page 111: Appendix G Troubleshooting Without Diagnostics

    If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to...

  • Page 112: Helpful Hints

    Helpful hints on page 104 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/...
  • Page 113 ● Wake the computer by pressing any key on the keyboard, pressing the power button, or tapping the screen. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer.

  • Page 114: Solving Retail System-Specific Problems

    Solving retail system-specific problems The issues listed in this section are specific to features available in this Retail System. Powered serial ports don't have power. Cause Solution Ports are not correctly configured in Computer Setup. Run the Computer Setup utility. Under Onboard Devices, make sure the correct setting is selected for each individual serial port (A, B, if available, C, and D).

  • Page 115: Solving General Problems

    Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 116 There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers). Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly.
  • Page 117 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.

  • Page 118: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Computer powered off automatically and the Power LED flashes red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Processor thermal protection activated:...
  • Page 119 Drive not found (identified). Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly See reconfiguration directions in the Solving hardware installed device. installation problems on page 121 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup.

  • Page 120: Solving Media Card Reader Problems

    The removable hard drive enclosure is beeping and the green LED is flashing. Cause Solution Fan failure alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated. enclosure. Solving media card reader problems A write-protected or locked error occurs when attempting to write to the media card.
  • Page 121 Can not write to the media card. Cause Solution The media card is a read-only memory (ROM) card. Check the manufacturer’s documentation included with your card to see if it writable. Refer to the previous section for a list of compatible cards. Media card is locked.

  • Page 122: Solving Display Problems

    Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes red six times, once every second, followed by a two second pause, and the computer beeps six times.

  • Page 123: Solving Audio Problems

    Blurry video or requested resolution cannot be set. Cause Solution The correct graphics drivers may not be loaded. Update graphics drivers. Graphics card is bad. Replace the graphics card. Image is not centered. Cause Solution Position may need adjustment. Press the display's Menu button to access the OSD menu. Select ImageControl/ Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image.
  • Page 124 Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted. Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to adjust the volume.

  • Page 125: Solving Printer Problems

    Computer appears to be locked up while recording audio. Cause Solution The hard disk may be full. Before recording, make sure there is enough free space on the hard disk. You can also try recording the audio file in a compressed format.
  • Page 126 Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application.

  • Page 127: Solving Keyboard And Mouse Problems (If Installed)

    Solving keyboard and mouse problems (if installed) If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected.
  • Page 128 Mouse does not respond to movement or is too slow. Cause Solution Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds.

  • Page 129: Solving Hardware Installation Problems

    Solving hardware installation problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware.
  • Page 130 Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. NOTE: DIMM1 must always be installed. DIMM1 must be installed before DIMM3. Replace third-party memory with HP memory. Replace the system board. 122 Appendix G Troubleshooting without diagnostics...

  • Page 131: Solving Network Problems

    Solving network problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 Maximum Power Saving option in Computer Setup.
  • Page 132 Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution Network driver is not properly loaded. Reinstall network drivers. System cannot autosense the network. Disable auto-sensing capabilities and force the system into the correct operating mode.

  • Page 133: Solving Memory Problems

    DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 134 Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. 126 Appendix G Troubleshooting without diagnostics...

  • Page 135: Solving Processor Problems

    Solving processor problems If you encounter processor problems, common causes and solutions are listed in the following table. Poor performance is experienced. Cause Solution Processor is hot. Make sure the airflow to the computer is not blocked. Make sure the fans are connected and working properly (some fans only operate when needed).

  • Page 136: Solving Internet Access Problems

    System will not boot from USB flash drive. Cause Solution Boot order is not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Removable Media Boot is disabled in the Computer Setup Run the Computer Setup utility and enable booting to utility.
  • Page 137 Cannot automatically launch Internet programs. Cause Solution You must log on to your ISP before some programs will start. Log on to your ISP and launch the desired program. Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly.

  • Page 138: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred.

  • Page 139: Appendix H Serial And Parallel Ata Drive Guidelines And Features

    NOTE: Serial ATA = SATA Parallel ATA = PATA HP only supports the use of SATA hard drives on these models of computer. No PATA drives are supported on any of these models. SATA hard drives Serial ATA Hard Drive Characteristics...

  • Page 140: Sata Hard Drive Cables

    SATA hard drive cables SATA data cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

  • Page 141: Ata Smart Drives

    ATA SMART drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.

  • Page 142: Appendix I Routine Care, And Disassembly Preparation

    Routine care, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 143: Preventing Electrostatic Damage To Equipment

    Removing DIPs* from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs* from Styrofoam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V *These are then multi-packaged inside plastic tubes, trays, or Styrofoam.

  • Page 144: Grounding The Work Area

    Grounding the work area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ●...

  • Page 145: Tools Needed

    Touch screen maintenance Keep your display and touch sensor clean. The touch sensor requires very little maintenance. HP recommends that you periodically clean the glass touch sensor surface. Be sure to turn off your display before cleaning.

  • Page 146: Tools And Software Requirements

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 147: Lithium Coin Cell Battery

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Service considerations 139...

  • Page 148: Appendix J Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 149: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 150: Appendix K Specifications

    Specifications Dimensions (With stand – 15 inch Display Option 13.2 in 33.6 cm Height 14.4 in 36.6 cm Width 16.7 in 42.4 cm Depth Dimensions (Without stand – 15 inch Display Option 12.3 in 31.3 cm Height 14.4 in 36.6 cm Width 3.5 in 8.9 cm...
  • Page 151 Altitude (unpressurized) 0 – 10,000 ft 0 – 3048 m Operating 0 – 30,000 ft 0 – 9.144m Nonoperating Power Supply Watts 180-watt, external 180-watt, external Rated Voltage Range 100-240 V 100-240 V Operating Voltage Range 90-264 V 90-264 V Average efficiency Rated Line Frequency 50-60 Hz...

  • Page 152: Index

    53 cable connections 40 heat sink Display, customer-facing (CFD), cable kit for HP Retail RP7 10.4” removal and replacement 63 10.4 inch 14 Customer Display spare part number 10, 17, 63 drive cables...
  • Page 153 LED cable assembly, spare part power-on password 99 VESA plate cover 23 number 13, 17 printer problems 117 WLAN module 61 problems removing audio 115 display head back panel 53 Media Card Reader problems flash drive 127 stand 52 general 107 resetting memory hard drive 110...
  • Page 154 stand-alone VFD Display Kit, spare VFD Display Kit, spare part part number 16 number 15 stand-alone VFD Kit, spare part VFD Kit, spare part number 30 number 30 VFD kit, spare part number 17 stand-alone VFD kit, spare part number 17 Wake-on-LAN feature 123 static electricity 134 webcam, installing 45...

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