HP rp5800 Maintenance And Service Manual

HP rp5800 Maintenance And Service Manual

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Maintenance & Service Guide
HP rp5800 Retail System

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  • Page 1 Maintenance & Service Guide HP rp5800 Retail System...
  • Page 2 No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Maintenance & Service Guide HP rp5800 Retail System First Edition (May 2011) Document Part Number: 659817-001...
  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...
  • Page 5: Table Of Contents

    Computer Setup—Power ....................12 Computer Setup—Advanced ..................... 13 Recovering the Configuration Settings ....................15 3 Computer Diagnostic Features ........................16 Hewlett-Packard Vision Diagnostics ....................16 Accessing HP Vision Diagnostics ..................16 Survey Tab ........................17 Test Tab ..........................18 Status Tab ......................... 18 History Tab ........................
  • Page 6 ATA SMART Drives ..........................32 Hard Drive Capacities ........................32 6 Identifying the Chassis, Routine Care, and Disassembly Preparation ............ 33 Chassis Designations ......................... 33 rp5800 ..........................33 Electrostatic Discharge Information ....................34 Generating Static ....................... 34 Preventing Electrostatic Damage to Equipment ..............34 Personal Grounding Methods and Equipment ..............
  • Page 7 Lithium Coin Cell Battery ....................40 7 Removal and Replacement Procedures ..................... 41 Preparation for Disassembly ......................41 Serial Number Location ........................41 Access Panel ............................42 Front Bezel ............................43 Front Bezel Security ........................... 44 Optical Drive Bezel ..........................46 Bezel Blank ............................
  • Page 8 Power Supply ............................. 93 System Board ............................. 94 Battery ..............................96 50°C configuration components ......................98 50°C radial fan ........................99 50°C heat partition ......................102 50°C rear expansion slot cover vents ................106 50°C front bezel ....................... 106 50°C heat sink ......................... 106 Appendix A Connector Pin Assignments ....................
  • Page 9 Clearing and Resetting the CMOS ....................131 Appendix E Troubleshooting Without Diagnostics ..................133 Safety and Comfort .......................... 133 Before You Call for Technical Support ..................... 133 Helpful Hints ............................. 134 Solving Retail System-specific Problems ..................136 Solving General Problems ........................ 137 Solving Power Problems ........................
  • Page 11: Installing And Customizing The Software

    Installing and Customizing the Software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. NOTE: If the computer was shipped with Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system.
  • Page 12: Installing Or Upgrading Device Drivers (Windows Systems)

    Select the All Programs menu. Click on the Windows Update link. In Windows 7, the Windows Update screen appears. Click view available updates and make sure all critical updates are selected. Click the Install button and follow the instructions on the screen.
  • Page 13: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
  • Page 14: Using Computer Setup (F10) Utilities

    ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on diskette and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ●...
  • Page 15: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ●...
  • Page 16: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: CD-ROM: Size, model, firmware version, serial number, connector color, SMART, emulation type.
  • Page 17 Table 2-3 Computer Setup—Storage (continued) Storage Options eSATA Port Allows you to set a SATA port as an eSATA port for use with an external drive. Default is disabled. SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system.
  • Page 18: Computer Setup-Security

    Table 2-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.
  • Page 19 Table 2-4 Computer Setup—Security (continued) Password Options Allows you to enable/disable: ● (This selection appears Lock Legacy Resources (appears if a setup password is set). Default is enabled. only if a power-on ● Setup Browse Mode (appears if a setup password is set) (allows viewing, but not changing, password or setup the F10 Setup Options without entering setup password).
  • Page 20 Table 2-4 Computer Setup—Security (continued) ◦ USB Port 3 ◦ USB Port 4 ◦ USB Port 5 ◦ USB Port 6 ● Accessory USB Ports ◦ USB Port 1 ◦ USB Port 2 Slot Security Allows you to disable any PCI or PCI Express slot. Default is enabled. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server.
  • Page 21 Table 2-4 Computer Setup—Security (continued) System Security Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system (some models: these security breaches. Default is enabled. options are hardware Virtualization Technology (VTx)(some models) (enable/disable) - Controls the virtualization dependent) features of the processor. Changing this setting requires turning the computer off and then back on.
  • Page 22: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-5 Computer Setup—Power Option Description ● OS Power Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce Management processor voltage and frequency when the current software load does not require the full capabilities of the processor.
  • Page 23: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦...
  • Page 24 Table 2-6 Computer Setup—Advanced (for advanced users) (continued) ● Onboard Devices Allows you to set resources for or disable Legacy devices. ● Allows to you change voltage settings for serial ports A, B, C, and D. Available voltage settings are: ◦...
  • Page 25: Recovering The Configuration Settings

    Table 2-6 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there are multiple PCI video adapters in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: ●...
  • Page 26: Computer Diagnostic Features

    NOTE: HP Vision Diagnostics is included on CD with some computer models only. The Hewlett-Packard Vision Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer.
  • Page 27: Survey Tab

    Processors—Shows information about the processor(s) installed in the computer, including clock speeds and cache sizes. Storage—Shows information about storage media connected to the computer. This list includes all hard drives and optical drives. System—Shows information about the computer model, internal fans, chassis, and BIOS. Hewlett-Packard Vision Diagnostics...
  • Page 28: Test Tab

    Test Tab The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing mode. There are three types of tests to choose from: ● Quick Test—Provides a predetermined script where a sample of each hardware component is exercised.
  • Page 29: History Tab

    Warranty ID. The Clear Errors button will clear the contents of the Error Log. The contents of the Error Log may be saved as a HTML file to USB flash drive by clicking the Save button. Hewlett-Packard Vision Diagnostics...
  • Page 30: Help Tab

    You may also review the HP End User License Agreement (EULA), as well as the HP Vision Diagnostic application version information on this tab. The Vision Help section contains information on the major functions of Hewlett-Packard Vision Diagnostics.
  • Page 31: Protecting The Software

    Click the Hewlett-Packard Vision Diagnostics link. Click the Download button. NOTE: The download includes instructions on how to create the bootable CD or the bootable USB flash drive. Protecting the Software To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive.
  • Page 32: Illustrated Parts Catalog

    Illustrated parts catalog This chapter provides spare part information. Computer major components Item Description Spare part number Access panel 653026-001 Front bezel 653025-001 System board (includes replacement thermal material) Includes Trusted Platform Module (TPM) 655580-001 Does not include TPM 628930-001 Power supply (90% efficient) 659246-001 Memory modules (PC3-10600, 1333-MHz)
  • Page 33: Cables

    Item Description Spare part number 4-GB 585157-001 2-GB 635803-001 1-GB 635802-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 2600 (3.4-GHz, 8-MB L3 cache, 95W) 638632-001 Intel Core i5 2400 (3.1-GHz, 6-MB L3 cache, 95W) 638630-001 Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache, 65W) 638412-001 Intel Pentium Dual-Core G850 (2.9-GHz, 3-MB L3 cache, 65W) 655973-001...
  • Page 34: Misc Parts

    Misc parts Item Description Spare part number Heat sink (includes replacement thermal material) 645326-001 Chassis fan 653024-001 Speaker 636925-001 Printer port, PCI card 638817-001 Fan duct 636921-001 Serial port (COMB) card 638946-001 Modem, LSI, v.92 490689-001 eSATA port assembly, PCI card 645558-001 Keyboard (not illustrated) PS/2, basic for use in the United States...
  • Page 35: Drives

    Item Description Spare part number Washable 619580-001 Optical, jack black 537749-001 Laser, jack black 570580-001 Drives Description Spare part number Hard drive 1-TB, 7200-rpm 636930-001 500-GB, 7200-rpm 636929-001 250-GB, 7200-rpm 636927-001 160-GB Solid-state drive 646809-001 80-GB Solid-state drive 607817-001 Optical drive Blu-ray BD-RW SuperMulti DL Drive with LightScribe 617030-001 16X SATA DVD±RW drive with LightScribe...
  • Page 36: Expansion Cards

    Expansion cards Description Spare part number Expansion cards 2-port powered serial card 638947-001 PCIe to PCI riser – 24V 638944-001 Powered USB card – 12V 638945-001 PCIe to PCI riser – 24V 638943-001 HP FireWire / IEEE 1394a PCIe x1 card (not illustrated) 637591-001 Intel PRO/1000CT NIC, includes bracket (not illustrated) 635523-001...
  • Page 37: 50°C Thermal Kit

    50°C thermal kit Description Spare part number 50°C thermal kit, includes: 649033-001 Heat sink, copper based Partition Radial fan, 70mm Fan holder Vented slot covers Front bezel trim, no optical drive 50°C thermal kit...
  • Page 38: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 484156-001 Adapter, DisplayPort to DVI 487562-001 DisplayPort cable 490689-001 Modem, LSI, v.92 535873-001 USB mini keyboard for use in the United States 535873-121 USB mini keyboard for use in the French Canada 537745-001 PS/2 basic keyboard for use in the United States 537746-001...
  • Page 39 Spare part Description number 638806-001 Hood sensor 638813-001 SATA cable, 19.5 inch, 2 straight ends 638814-001 SATA cable, 25.2 inch, 1 straight end, 1 angled end 638817-001 Printer port, PCI card 638943-001 PCIe to PCI Riser – 24V 638944-001 PCIe to PCI Riser – 24V 638945-001 Powered USB Card –...
  • Page 40: Serial And Parallel Ata Drive Guidelines And Features

    Serial and Parallel ATA Drive Guidelines and Features NOTE: Serial ATA = SATA Parallel ATA = PATA HP only supports the use of SATA hard drives on these models of computer. No PATA drives are supported on any of these models. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable...
  • Page 41: Sata Hard Drive Cables

    SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
  • Page 42: Pata Device Information

    PATA Device Information No PATA drives are supported on any of the rp5800 models. ATA SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive.
  • Page 43: Identifying The Chassis, Routine Care, And Disassembly Preparation

    When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. Chassis Designations rp5800 Figure 6-1 rp5800 Chassis Designations...
  • Page 44: Electrostatic Discharge Information

    Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.
  • Page 45: Personal Grounding Methods And Equipment

    ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ●...
  • Page 46: Operating Guidelines

    ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ●...
  • Page 47: Routine Care

    ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine Care General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...
  • Page 48: Cleaning The Monitor

    CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys.
  • Page 49: Tools And Software Requirements

    Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ●...
  • Page 50: Lithium Coin Cell Battery

    ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to Electrostatic Discharge Information on page 34 ● Do not use excessive force when inserting a drive. ●...
  • Page 51: Removal And Replacement Procedures

    Removal and Replacement Procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly Identifying the Chassis, Routine Care, and Disassembly Preparation on page 33 for initial safety...
  • Page 52: Access Panel

    Access Panel Description Spare part number Access panel 653026-001 Prepare the computer for disassembly (Preparation for Disassembly on page 41). Slide the access panel handle toward the rear of the computer (1) then lift the access panel up and off the computer (2). Figure 7-1 Removing the Computer Access Panel To install the computer cover, reverse the removal procedure.
  • Page 53: Front Bezel

    Front Bezel Description Spare part number Front bezel 653025-001 Prepare the computer for disassembly (Preparation for Disassembly on page 41). Remove the access panel (Access Panel on page 42). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 7-2 Removing the Front Bezel (shown with optical drive installed) To install the new front bezel, reverse the removal procedure.
  • Page 54: Front Bezel Security

    Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for Disassembly on page 41). Remove the access panel (Access Panel on page 42).
  • Page 55 Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 7-4 Installing the Front Bezel Security Screw To remove the front bezel security screw, reverse the installation procedures. Front Bezel Security...
  • Page 56: Optical Drive Bezel

    Optical Drive Bezel On some models there is a driveless bezel in place of the optical drive bezel that must be replaced with an optical drive bezel if you are installing an optical drive. To install an optical drive bezel: Prepare the computer for disassembly (Preparation for Disassembly on page 41).
  • Page 57: Bezel Blank

    Bezel Blank On some models, there is a bezel blank covering the optical drive bay that must be removed before installing a drive. To remove a bezel blank: Prepare the computer for disassembly (Preparation for Disassembly on page 41). Remove the access panel (Access Panel on page 42).
  • Page 58: Cable Management

    Cable Management The Small Form Factor chassis is a very compact computer and proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heatsink. ●...
  • Page 59: Cable Connections

    Cable Connections System board connectors are color-coded to make it easier to find the proper connection. Cable PCA Designator Hard drive data System board SATA0 (Dark Blue) Hard drive power System board Connector label: P4 Secondary hard drive data System board SATA1 (Light Blue) Secondary hard drive power System board...
  • Page 60: Memory

    Memory Description Spare part number 4-GB, PC3-10600 585157-001 2-GB, PC3-10600 635803-001 1-GB, PC3-10600 635802-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
  • Page 61: Populating Dimm Sockets

    Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM2 operate in memory channel A. Sockets XMM3 and XMM4 operate in memory channel B. Figure 7-8 DIMM Socket Locations Table 7-1...
  • Page 62: Installing Dimms

    DIMMs, Channel A should be populated with the 2-GB DIMM and one 1-GB DIMM, and Channel B should be populated with the other two 1-GB DIMMs. With this configuration, 4-GB will run as dual channel and 1-GB will run as single channel. ●...
  • Page 63 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 7-9 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
  • Page 64: Expansion Cards

    Expansion Cards Description Spare part number Expansion cards HP FireWire / IEEE 1394a PCIe x1 card 637591-001 PCIe to PCI riser – 24V 638943-001 PCIe to PCI riser – 24V 638944-001 Powered USB card – 12V 638945-001 2-port powered serial card 638947-001 Ports eSATA port assembly, PCI card...
  • Page 65: Installing A Half-Height Expansion Card

    Installing a Half-Height Expansion Card The computer system board has a PCI Express x1 expansion slot, a PCI Express x16 expansion slot, and a riser card expansion slot. The riser card expansion slot is populated with a riser card specifically designed for this product. You can install expansion cards into the PCI Express x1 and PCI Express x16 slots as needed.
  • Page 66: Installing A 12-Volt Powered Usb Expansion Card

    Installing a 12-Volt Powered USB Expansion Card The computer is equipped with a 24-volt Powered USB connector on the riser card, and may have one or two 12-volt Powered USB half-height expansion cards installed for a total of 6 optional 12-volt Powered USB ports.
  • Page 67 Release the half-height slot cover retention latch by lifting the green tab on the latch and rotating the latch to the open position. Figure 7-12 Opening the Half-Height Slot Cover Retention Latch Expansion Cards...
  • Page 68 Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis.
  • Page 69 If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
  • Page 70 To install a new 12-volt Powered USB expansion card, hold the card just above the PCI Express expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2).
  • Page 71 The cable included with the card has a single connector on one end and dual connectors on the other end. Connect the single end of the cable to the rear of the card (1). Connect the green connector on the other end of the cable to the green 12-volt USB connector on the system board (2).
  • Page 72: Installing A Full-Height Expansion Card

    Installing a Full-Height Expansion Card Full-height expansion cards can be installed into the riser card slots on the computer. There are two riser cards available from HP for this product. One has two PCI slots and the other has two PCI Express x1 slots. Both cards have a slot designated for the Powered Serial Port expansion card.
  • Page 73 and COM 4. If your computer is not configured with a powered serial port expansion card, you may purchase one from HP. Figure 7-19 Powered Serial Ports Table 7-5 Powered Serial Ports Item Description Supports +12V COM 1 COM 2 COM 3 (optional) COM 4 (optional) NOTE:...
  • Page 74 Figure 7-20 Removing the Powered Serial Port Caps To install a Powered Serial Port expansion card: Prepare the computer for disassembly (Preparation for Disassembly on page 41). Remove the access panel (Access Panel on page 42). Rotate the power supply all the way back to access the full-height expansion card retention latch.
  • Page 75 Pull back the green tab on the full-height expansion card retention latch to open the latch. Figure 7-22 Opening the Full-Height Slot Cover Retention Latch Before installing the expansion card, remove the expansion slot cover in the lower slot. The Powered Serial Port expansion card must be installed in the lower slot.
  • Page 76 Install the Powered Serial Port expansion card into the bottom socket on the riser card. Move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis (1). Press the card straight down into the expansion socket on the riser card (2).
  • Page 77: Configuring Powered Serial Ports

    Configuring Powered Serial Ports The serial ports on the HP Retail computer can be configured as standard (non-powered) serial ports or powered serial ports. Some Retail devices use a powered serial port. If the serial port is configured as a powered port, devices that support a powered serial interface do not require an external power source.
  • Page 78 Rotate the power supply all the way back to access the full-height expansion card retention latch. NOTE: If you are using a PS/2 mouse and/or PS/2 keyboard, make sure they are unplugged from the rear of the computer so that the connectors do not block the power supply from rotating all the way back.
  • Page 79 If a one or two expansion cards are installed in any of the riser card expansion slots, remove the cards. Figure 7-28 Removing a Full-Height Expansion Card To remove the riser card, disconnect the hood sensor cable from the system board (1), pull back the arm on the back of the riser card slot (2), then lift the riser card out of the riser card slot (3).
  • Page 80 Remove the two screws that secure the metal bracket to the top of the card and remove the bracket. You do not need to remove the hood sensor from the bracket. Figure 7-30 Removing the Riser Card Bracket Install the metal bracket onto the new riser card using the two screws that secure the bracket in place.
  • Page 81 To install the new riser card, press the riser card firmly down into the riser card slot on the system board (1) and plug the hood sensor cable into the hood sensor connector on the system board (2). Figure 7-32 Installing the Riser Card If any expansion cards were removed from the old riser card, install the cards into the appropriate slots on the new riser card.
  • Page 82 Close the expansion card retention latch. Figure 7-34 Closing the Expansion Card Retention Latch Rotate the power supply back down to its normal position. Reassemble the computer. Chapter 7 Removal and Replacement Procedures...
  • Page 83: Drives

    Drives Description Spare part number 16X SATA DVD±RW drive with LightScribe 581600-001 16X SATA DVD-ROM drive 581599-001 Blu-ray BD-RW SuperMulti DL Drive with LightScribe 617030-001 1 TB, 7200 rpm SATA hard drive 636930-001 500 GB, 7200 rpm SATA hard drive 636929-001 250 GB, 7200 rpm SATA hard drive 636927-001...
  • Page 84: Installing And Removing Drives

    To verify the type, size, and capacity of the storage devices installed in the computer, run Computer Setup. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information. Installing and Removing Drives When installing drives, follow these guidelines: ●...
  • Page 85: System Board Drive Connections

    Table 7-7 Extra Guide Screw Locations Guide Screw Device Black M3 Metric Screws Optical Drive Silver 6-32 Standard Screws Secondary Hard Drive There are at total of five extra silver 6-32 standard screws. Four are used as guide screws for a secondary hard drive.
  • Page 86: Removing A 5.25-Inch Optical Drive From A Drive Bay

    Table 7-8 System Board Drive Connections System Board Connector System Board Label Color Device SATA0 SATA0 dark blue Primary Hard Drive SATA1 SATA1 light blue Secondary Hard Drive or Optical Drive if an eSATA Adapter is present eSATA SATA2 black eSATA Adapter or Optical Drive Removing a 5.25-inch Optical Drive from a Drive Bay CAUTION:...
  • Page 87: Installing A 5.25-Inch Optical Drive Into A Drive Bay

    Installing a 5.25-inch Optical Drive into a Drive Bay Prepare the computer for disassembly (Preparation for Disassembly on page 41). Remove the access panel (Access Panel on page 42). On some models, you may need to replace the driveless section of the front bezel with an optical drive bezel.
  • Page 88 Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Figure 7-40 Installing the Optical Drive Rotate the drive cage to its upright position. Connect the power cable and data cable to the rear of the optical drive.
  • Page 89: Removing A 3.5-Inch Secondary Hard Drive From A Drive Bay

    Removing a 3.5-inch Secondary Hard Drive from a Drive Bay NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. The 3.5-inch secondary hard drive is located underneath the 5.25-inch optical drive.
  • Page 90: Installing A 3.5-Inch Secondary Hard Drive Into A Drive Bay

    Installing a 3.5-inch Secondary Hard Drive into a Drive Bay The 3.5-inch secondary hard drive bay is located underneath the 5.25-inch optical drive. To install a secondary hard drive: Follow the procedure in Removing a 5.25-inch Optical Drive from a Drive Bay on page 76 remove the 5.25-inch optical drive and access the 3.5-inch secondary hard drive bay.
  • Page 91: Removing And Replacing The Primary 3.5-Inch Internal Hard Drive

    Connect the power cable and data cable to the back of the hard drive. Connect the other end of the data cable to the light blue SATA connector on the system board labeled SATA1. NOTE: Refer to System Board Drive Connections on page 75 for an illustration of the system board drive connectors.
  • Page 92 Disconnect the power cable and data cable from the back of the hard drive. Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2). Figure 7-45 Removing the Hard Drive To install a hard drive, you must transfer the silver and blue isolation mounting guide screws...
  • Page 93 Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 7-47 Installing the Hard Drive Connect the power cable and data cable to the back of the hard drive. NOTE: The data cable for the primary hard drive must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems.
  • Page 94: Fan Duct

    Fan Duct Description Spare part number Fan duct 636921-001 Prepare the computer for disassembly (Preparation for Disassembly on page 41). Remove the access panel Access Panel on page 42). Remove the cables routed in the arm that extends from the top of the fan duct. Figure 7-48 Removing the Cables from the Fan Duct Chapter 7 Removal and Replacement Procedures...
  • Page 95 Lift the fan duct up straight up and out of the chassis. Figure 7-49 Removing the Fan Duct To install the fan duct, reverse the removal procedures. Fan Duct...
  • Page 96: Front Fan

    Front Fan Description Spare part number Front fan 653024-001 Prepare the computer for disassembly (Preparation for Disassembly on page 41). Remove the access panel (Access Panel on page 42). Remove the fan duct Fan Duct on page Disconnect the fan control cable from the system board connector labeled CHFAN. Press the tabs (1) that secure the fan assembly to the front of the chassis.
  • Page 97: Front Usb And Power Switch Assembly

    Front USB and Power Switch Assembly Description Spare part number Front USB and power switch assembly 655579-001 Prepare the computer for disassembly (Preparation for Disassembly on page 41). Remove the access panel (Access Panel on page 42). Remove the front bezel (Front Bezel on page 43).
  • Page 98 Remove the Torx screw that secures the assembly to the front of the chassis. Figure 7-52 Front USB and power switch screw Pull the assembly out through the hole in the front of the chassis while guiding the wires through the hole under the optical drive bracket and the front of the chassis.
  • Page 99: Speaker

    Speaker Description Spare part number Speaker 636925-001 Prepare the computer for disassembly (Preparation for Disassembly on page 41). Remove the access panel (Access Panel on page 42). Remove the front bezel (Front Bezel on page 43). Rotate the drive cage to its upright position. Disconnect the speaker wire from the system board connector labeled SPKR.
  • Page 100 Remove the two screws that secure the speaker to the chassis (1) and remove the speaker by pulling it into the computer (2) (second image below is inside view). Figure 7-55 Removing the Speaker (1 of 2) Figure 7-55 Removing the Speaker (1 of 2) To install the speaker, reverse the removal procedures.
  • Page 101: Heat Sink

    Heat sink Description Spare part number Heat sink 645326-001 All heat sink spare part kits contain replacement thermal material. Prepare the computer for disassembly (Preparation for Disassembly on page 41). Remove the access panel Access Panel on page 42). Remove the fan duct (Fan Duct on page 84).
  • Page 102: Processor

    Processor Description Spare part number Intel Core i7, 2600, 3.4 GHz, 8-MB L3 cache, 95W 638632-001 Intel Core i5, 2400, 3.1 GHz, 6-MB L3 cache, 95W 638630-001 Intel Core i3, 2120, 3.3 GHz, 3-MB L3 cache, 65W 638412-001 Intel Pentium Dual-Core, G850, 2.9-GHz, 3-MB L3 cache, 65W 655973-001 Prepare the computer for disassembly (Preparation for Disassembly on page...
  • Page 103: Power Supply

    To install a new processor: Place the processor in its socket and close the retainer. Secure the locking lever. If reusing the existing heatsink, go to step 3. If using a new heatsink, go to step 6. If reusing the existing heatsink, clean the bottom of the heatsink with the alcohol pad provided in the spares kit.
  • Page 104: System Board

    Disconnect the power cables from the following system board connectors: ● PWRCMD ● PWRCPU ● Pull the power supply forward (1) until the posts on the power supply move forward in the power supply bracket, and then lift the power supply straight up and out of the chassis (2). Figure 7-58 Removing the Power Supply To install the power supply, reverse the removal procedure.
  • Page 105 ● Heat sink (Heat sink on page ● Processor (Processor on page Remove the riser card cage Replacing the Riser Card on page Remove the fan duct (Fan Duct on page 84). Remove the chassis fan (Front Fan on page 86).
  • Page 106: Battery

    Battery The battery that comes with your computer provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed on the computer. The computer comes with a 3-volt lithium coin cell battery. NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket.
  • Page 107 To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up (2). Push the other edge down until the clamp snaps over the other edge of the battery. Figure 7-60 Removing the Battery Replace the computer access panel.
  • Page 108: 50°C Configuration Components

    Front bezel trim, no optical drive The following sections provide procedures for removing the components specific to the optional 50°C thermal configuration of the rp5800. The 50°C configuration allows the computer to achieve 50°C ambient thermals. Requirements for 50°C configurations include: ●...
  • Page 109: 50°C Radial Fan

    The following image illustrations a typical 50°C configuration. Figure 7-61 50°C configuration 50°C radial fan The 50°C configuration requires a radial fan assembly is installed in the optical drive bay. To replace the radial fan assembly: Prepare the computer for disassembly (Preparation for Disassembly on page 41).
  • Page 110 Remove the fan cable from the clip on the bottom of the optical drive cage (3). Figure 7-62 Removing the 50°C radial fan cable Lower the drive cage to its normal position. Press in on the two tabs that secure the fan to the optical drive cage (1) to release the fan, and then lift the fan from the cage (2) while threading the fan cable through the hole in the bottom of the optical drive cage.
  • Page 111 To install the radial fan assembly, reverse the removal procedures. The fan and holder come separated. You must insert the fan into the folder prior to installation. Figure 7-64 Radial fan and holder 50°C configuration components 101...
  • Page 112: 50°C Heat Partition

    50°C heat partition Using the computer in 50°C mode requires installation of a partition that creates two thermal chambers that keeps preheated processor heat from entering the hard drive and power supply chamber. The partition also keeps cool air in the hard drive/power supply chamber by preventing it from mixing into the processor chamber.
  • Page 113 After disengaging the partition from the rear of the chassis, lift the partition to disengage it from the front of the chassis (3), and then remove the partition from the computer (4). Figure 7-66 Removing the 50°C heat partition To install the 50°C heat partition, reverse the removal procedures. When replacing the partition, note the following items.
  • Page 114 Figure 7-68 Installing the partition – heat sink cap The clips on the partition snap into place on the front and rear of the chassis. Figure 7-69 Installing the partition – rear 104 Chapter 7 Removal and Replacement Procedures...
  • Page 115 Figure 7-70 Installing the partition – front Make sure to route the wires properly. The optical drive cage fan cable routes through the clips built into the top of the partition and the arm on the main fan duct. The power supply cable (to the 4-pin connector) also routes through the arm on the main fan duct.
  • Page 116: 50°C Rear Expansion Slot Cover Vents

    50°C rear expansion slot cover vents Using the computer in 50°C mode requires that you install two half-height and two full-height expansion slot cover vents on the rear of the unit. To install these vent covers, follow the procedures Expansion Cards on page 54 regarding removing and installing slot covers.
  • Page 117 Using the computer in 50°C configuration requires use of maximum of 65W processors. Figure 7-74 50°C heat sink 50°C configuration components 107...
  • Page 118: Appendix A Connector Pin Assignments

    Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Signal Data Unused Ground +5 VDC Clock Unused Mouse Connector and Icon Signal...
  • Page 119: Ethernet Rj-45

    Ethernet RJ-45 Connector and Icon Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused Parallel Interface Connector and Icon Signal Signal Strobe Acknowledge Data Bit 0 Busy Data Bit 1 Paper End Data Bit 2 Select Data Bit 3...
  • Page 120: Serial Interface, Powered And Non-Powered

    Serial Interface, Powered and Non-Powered Connector and Icon Signal Carrier Detect (5V/9V/12V if powered) Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator (5V/9V/12V if powered) Connector and Icon Signal +5 VDC - Data...
  • Page 121: Line-In Audio

    Line-in Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_In_Left 1 2 3 2 (Ring) Audio_In_Right 3 (Shield) Ground Line-out Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_Out_Left 1 2 3 2 (Ring) Audio_Out_Right 3 (Shield) Ground Monitor Connector and Icon Signal...
  • Page 122: 6-Pin Power (For Cpu)

    6-Pin Power (for CPU) Connector and Icon Signal 12V CPU 12V CPU +12V SATA Data and Power Drive Connector Signal Signal Signal Signal Ground Ground Ground Ground V 3.3 V 3.3 Ground Ground Ground Reserved Ground V 12 V 12 *S = Data, P = Power 112 Appendix A Connector Pin Assignments...
  • Page 123: Pci Express, Pin A

    PCI Express, Pin A x1, x4, x8, and x16 PCI Express Connector Pin A Signal Signal Signal Signal Signal PRSNT1 JTAG3 PERST# PERp0 PERp1 +12V JTAG4 PERn0 PERn1 +12V JTAG5 REFCLK+ +3.3V REFCLK- RSVD JTAG2 +3.3V PERp2 PERn(2) PERn4 RSVD PERp7 RSVD PERp6...
  • Page 124: Pci Express, Pin B

    PCI Express, Pin B x1, x4, x8, and x16 PCI Express Connector Pin B Signal Signal Signal Signal Signal +12V SMDAT WAKE# +12V RSVD RSVD +3.3 V PETp2 PETp1 JTAG1 PETp0 PETn2 PETn1 SMCLK 3.3vAux PETn0 PRSNT2# PETp6 PETn7 PETp3 PETp5 PRTn6 PETn3...
  • Page 125: Dvi Connector

    DVI Connector Connector and Icon Signal Signal T.M.D.S. Data2– T.M.D.S. Data3+ T.M.D.S. Data2+ +5V Power T.M.D.S. Data2/4 Shield Ground (for +5V) T.M.D.S. Data4– Hot Pug Detect T.M.D.S. Data4+ T.M.D.S. Data0– DDC Clock T.M.D.S. Data0+ DDC Data T.M.D.S. Data0/5 Shield No Connect T.M.D.S.
  • Page 126: Appendix B Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 127: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
  • Page 128: Appendix C Post Error Messages

    POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 129: Post Numeric Codes And Text Messages

    POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table C-1 Numeric Codes and Text Messages Control panel message...
  • Page 130 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration Reset the date and time under Control memory. Panel (Computer Setup can also be used). If the problem persists, replace the RTC RTC (real-time clock) battery may need to battery.
  • Page 131 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller.
  • Page 132 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 512-Chassis, Rear Chassis, or Front Chassis, rear chassis, or front chassis fan is Reseat chassis, rear chassis, or front Chassis Fan not Detected not connected or may have malfunctioned. chassis fan.
  • Page 133 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1202-MIDI Port Address Conflict Detected Device IRQ address conflicts with another Enter Computer Setup and reset the IRQ in device. Advanced > Onboard Devices. 1203-Game Port Address Conflict Detected Device IRQ address conflicts with another Enter Computer Setup and reset the IRQ in device.
  • Page 134 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins.
  • Page 135: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 136 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four Power failure (power Open the hood and ensure the 4 or 6-wire times, once every second, supply is overloaded). power supply cable is seated into the followed by a two second connector on the system board.
  • Page 137 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine System powers on but is Check that the voltage selector, located on times, once every second, unable to boot. the rear of the power supply (some followed by a two second models), is set to the appropriate voltage.
  • Page 138 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Power LED flashes 12 times, Health timer expired. None. once every second, followed by a two second pause. Beeps stop after third iteration and the computer reboots. System does not power on None System unable to power...
  • Page 139: Appendix D Password Security And Resetting Cmos

    Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
  • Page 140: Resetting The Password Jumper

    Resetting the Password Jumper To reset the power-on or setup passwords, complete the following steps: Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.
  • Page 141: Clearing And Resetting The Cmos

    Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password.
  • Page 142 Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure D-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the...
  • Page 143: Appendix E Troubleshooting Without Diagnostics

    Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
  • Page 144: Helpful Hints

    ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 134 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature.
  • Page 145 button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup.
  • Page 146: Solving Retail System-Specific Problems

    Solving Retail System-specific Problems The issues listed in this section are specific to features available in this Retail System. Table E-1 Solving Retail System-specific problems Powered serial ports don't have power. Cause Solution Ports are not correctly configured in Computer Setup. Run the Computer Setup utility.
  • Page 147: Solving General Problems

    Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 148 There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers). Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly.
  • Page 149 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.
  • Page 150: Solving Power Problems

    Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table E-3 Solving Power Problems Power supply shuts down intermittently. Cause Solution Power supply will not turn on because of internal power Contact an authorized service provider to replace the power supply fault.
  • Page 151: Solving Diskette Problems

    Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. NOTE: The computer does not support internal diskette drives. Only USB diskette drives are supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive.
  • Page 152 Table E-4 Solving Diskette Problems (continued) Diskette drive cannot write to a diskette. Cause Solution Not enough space is left on the diskette. Use another diskette. Delete unneeded files from diskette. Diskette is damaged. Replace the damaged disk. Cannot format diskette. Cause Solution Invalid media reported.
  • Page 153 “Invalid system disk” message is displayed. Cause Solution A diskette that does not contain the system files needed to When drive activity stops, remove the diskette and press the start the computer has been inserted in the drive. Spacebar. The computer should start up. Diskette error has occurred.
  • Page 154: Solving Hard Drive Problems

    Solving Hard Drive Problems Table E-5 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools.
  • Page 155 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a diskette that is not Remove the diskette from the diskette drive. bootable. The system is trying to start from the hard drive but the hard Insert a bootable diskette into the diskette drive and drive may have been damaged.
  • Page 156 Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again.
  • Page 157: Solving Media Card Reader Problems

    Solving Media Card Reader Problems Table E-6 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.
  • Page 158 Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. Open My Computer (Windows XP) or Computer (Windows 7), right-click on the corresponding drive icon, and select Eject. Then pull the card out of the slot. NOTE: Never remove the card when the green LED is flashing...
  • Page 159: Solving Display Problems

    Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table E-7 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
  • Page 160 Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Power off the system. Reseat DIMMs.
  • Page 161 Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution.
  • Page 162 Vibrating or rattling noise coming from inside a CRT monitor when powered on. Cause Solution Monitor degaussing coil has been activated. None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming from inside a CRT monitor. Cause Solution Electronic relays have been activated inside the monitor.
  • Page 163: Solving Audio Problems

    Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table E-8 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
  • Page 164 Table E-8 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds.
  • Page 165: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection, so multiple audio devices may be listed in Device Manager.
  • Page 166: Solving Keyboard And Mouse Problems

    Table E-9 Solving Printer Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.
  • Page 167 Table E-11 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Press the Ctrl keys at the same time (or press Windows logo key) to display the Start menu.
  • Page 168: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware.
  • Page 169 Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
  • Page 170: Solving Network Problems

    Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table E-13 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled.
  • Page 171 Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection. Network controller is not set up properly. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status.
  • Page 172 Table E-13 Solving Network Problems (continued) Network controller stopped working when an expansion board was added to the computer. Cause Solution The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. The expansion board installed is a network card (NIC) and Under the Computer Setup Advanced menu, change the conflicts with the embedded NIC.
  • Page 173: Solving Memory Problems

    Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
  • Page 174: Solving Processor Problems

    Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. Power off the system. Reseat DIMMs.
  • Page 175: Solving Cd-Rom And Dvd Problems

    Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. Table E-16 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive.
  • Page 176 Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock.
  • Page 177: Solving Usb Flash Drive Problems

    Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Table E-17 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available.
  • Page 178: Solving Front Panel Component Problems

    Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table E-18 Solving Front Panel Component Problems A USB device is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 179 Table E-19 Solving Internet Access Problems (continued) Unable to connect to the Internet. Cause Solution Cable/DSL service is not available or has been interrupted Try connecting to the Internet at a later time or contact your due to bad weather. ISP.
  • Page 180 Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows 7 Select Start > Control Panel. Click on Hardware and Sound. Click on Device Manager. Double-click Modems.
  • Page 181: Solving Software Problems

    Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed.
  • Page 182: Contacting Customer Support

    Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
  • Page 183: Index

    Index Symbols/Numerics adapter, DisplayPort to VGA mouse 38 2-port powered serial card, spare spare part number 28 safety precautions 37 part number 26, 29, 54 adapter, DisplayPort to VGA (not CMOS 50°C fan illustrated) backing up 129 removal and replacement 99 spare part number 23 clearing and resetting 131 50°C front bezel...
  • Page 184 riser card slot locations 62 hardware installation problems socket population 51 system board slot locations specifications 50 headphone pin assignments 110 memory module heat sink spare part number 50 removal and replacement 91 memory modules spare part number 24, 29, 91 spare part number 22, 28 spare part number 24 helpful hints 134...
  • Page 185 removal and replacement 93 front fan 86 locations 62 spare part number 22, 29 front USB and power switch removing caps 64 power-on password 129 service considerations 38 powered serial cable heat sink 91 setup password 129 spare part number 23, 29 power supply 93 Powered USB Card –...

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