Voiding Transactions - Hypercom T4205 Dial Training Material

Voiding Transactions

Similar to voiding a credit card transaction, any gift or
loyalty transaction can be voided as if it never happened.
Clerks or managers can void a previously processed
transaction directly from the terminal by pressing the down
arrow at the loyalty main menu screen and selecting Void
Transaction.
Swipe or hand-key the card ID# or patronʼs mobile number
associated with the void transaction. On the Void How?
VOID HOW?
Screen, select either VOID LAST to void the most recently
processed transaction OR select BY TRN# to void a
VOID LAST
specific transaction identified by its transaction number
BY TRN#
printed on the receipt.
If the printed receipt is not available, you can locate the
transaction number from the Reconciliation Report
available online. Click Display Trans Number in Display
Options and enter the transaction number in the terminal
screen or just process the void through the Internet
Terminal.
All void transaction activity is automatically reported on the
Fraud Monitoring Report for management review.