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Avaya G250 Installing And Upgrading

Avaya G250 Installing And Upgrading

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Installing and Upgrading the Avaya
G250 Media Gateway
03-300434
Issue 6
November 2009

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Summary of Contents for Avaya G250

  • Page 1 Installing and Upgrading the Avaya G250 Media Gateway 03-300434 Issue 6 November 2009...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...

  • Page 3: Table Of Contents

    Equipment required if you are not installing an S8300 Server ..Obtain the G250 serial number ......
  • Page 4 Fastening the G250 to the wall ......Placing the G250 on a table ......
  • Page 5 Adding a LAN device ....... . . Configure the LAN device on the G250 .....
  • Page 6 Connect the trunk ....... . . Configure the trunk on the G250 ......
  • Page 7 Identifying the problem when several telephones stop working ..No power on the G250 ....... . .
  • Page 8 Power Cord Specifications ......G250-BRI Pinouts ........
  • Page 9 Contents Appendix D: Running the Avaya Installation Wizard (Avaya IW) ..129 Index ........131...
  • Page 10 Contents 10 Installing and Upgrading the Avaya G250 Media Gateway...

  • Page 11: About This Book

    You can download the latest version of Installing and Upgrading the Avaya G250 Media Gateway from the Avaya Web site. You must have access to the Internet, and a copy of Acrobat Reader must be installed on your personal computer.

  • Page 12: Downloading This Book

    2. Click Documentation. 3. Select Installation, Migrations, Upgrades & Configurations. 4. Select G250 under "G". 5. Locate the latest version of the book. 6. Click the book title. Your browser downloads the book. 12 Installing and Upgrading the Avaya G250 Media Gateway...

  • Page 13: Safety Labels And Security Alert Labels

    SECURITY ALERT: unauthorized use of a telecommunications system. Related resources Title Number Overview for the Avaya G250 and the Avaya G350 Media 03-300435 Gateways Quick Start for Hardware Installation Avaya G250 Media Gateway 03-300433 Administration for the Avaya G250 and Avaya G350 Media...

  • Page 14: Technical Assistance

    Call the Avaya Technical Consulting Support System at 1-800-225-7585 for help with ● feature administration and system applications Call the Avaya National Customer Care Support Line at 1-800-242-2121 for help with ● maintenance and repair. Call Avaya Toll Fraud Intervention at 1-800-643-2353 for help with toll fraud.

  • Page 15: Sending Us Comments

    Westminster, CO 80234 USA E-mail, send your comments to: ● document@avaya.com Fax, send your comments to: ● 1-303-538-1741 Ensure that you mention the name and number of this book, Installing and Upgrading the Avaya G250 Media Gateway, 03-300434. Issue 6 November 2009...
  • Page 16 About this book 16 Installing and Upgrading the Avaya G250 Media Gateway...

  • Page 17: Chapter 1: Before You Install

    Chapter 1: Before you install Read this chapter carefully before you begin the installation. If you are installing the G250 at a customer site, read this chapter before going to the customer site. Note: The G250, G250-DS1, G250-DCP and G250-BRI will be referred to as the G250...

  • Page 18: Equipment Required For Installing An S8300 Server

    Obtain the G250 serial number Look for the serial number sticker on the back of the G250 chassis, to create the customer’s license file. If the unit is delivered directly to the customer and you will not have phone or LAN line access from the customer site to access the http://rfa.avaya.com...

  • Page 19: Check License File And Communication Manager Versions For A Local Survivable Processor (Lsp)

    The license file requirements of the LSP should be identified in your planning documentation. Download CM license and authentication files to your laptop If you are installing a G250 with an S8300 Server as a primary controller, you need license and authentication files for the Communication Manager.

  • Page 20: Run The Automatic Registration Tool (Art) For The Ras Ip Address

    This IP address is required for configuring remote access to a modem on the S8300 or G250. If you need to configure remote access to both the G250 and the S8300, follow this procedure twice, once for the G250 and once for the S8300.

  • Page 21: Download Recent Firmware

    Before going to the site 7. In the Product Type field, select G250 MEDIA GATEWAY if you want to configure remote access for the G250, or S8300 SERVER if you want to configure remote access for the S8300. 8. In the INADS field, enter the number of the telephone line to which you will connect the modem.

  • Page 22: Site Requirements

    The G250 may be installed in a 19" rack, mounted on a wall, or placed on a sturdy table. Installation instructions are provided in Chapter 2: Installing the Avaya G250 Media Gateway.

  • Page 23: Installation By Technician

    In these cases, access to the G250 Media Gateway is gained by the use of a tool (such as a lock and key) or other means of security.

  • Page 24: Before You Begin The Installation

    - One bridge for NVRAM init. Media modules for connecting voice and data devices and outside lines are packaged and shipped in separate boxes. The Avaya Partner Contact Closure adjunct box, if ordered, is also packaged separately. Before you begin the installation 1.

  • Page 25: Chapter 2: Installing The Avaya G250 Media Gateway

    G250 Media Gateways. Step 1: Mount the G250 chassis You can mount the G250 in a rack, on a wall, or on a table. ELECTROSTATIC ALERT: When handling any components of an S8300 Server or G250 Media Gateway, ELECTROSTATIC ALERT: wear an anti-static wrist ground strap.

  • Page 26: Mounting The G250 In A Rack

    Mounting the G250 in a rack The G250 mounts in a standard 19-inch rack. You can fasten the G250 to the rack either at the front of the G250 or at the middle. In either case, mounting brackets must be attached to the G250.

  • Page 27: Brackets With Cable Guides

    Brackets with cable guides You can attach the mounting bracket with cable guides to the front of the G250 at one side, as shown in the following figure. If you are fastening the chassis to the rack at the front, use the mounting bracket with cable guides as one of the two front brackets.

  • Page 28: Attaching Each Mounting Bracket To The G250

    Figure 3: Attaching a mounting bracket with cable guides Attaching each mounting bracket to the G250 The G250 is held in place by mounting screws through the two mounting ears. To avoid balancing problems and cabling complications, the racks should be filled from the bottom; that is, mount units in the lower positions first.

  • Page 29: Mounting The G250 On A Wall

    Fastening the G250 to the wall Position the G250 so that its front panel is facing up. If the wall is flat, you can screw the G350 directly to the wall. If the wall is not flat, screw a plywood sheet at least ¾ in (1.9 cm) thick and at least 4 x 4 ft (1.2 x 1.2 m) in size, and fasten the G250 to the board.

  • Page 30: Placing The G250 On A Table

    Installing the Avaya G250 Media Gateway Placing the G250 on a table If you will be installing the G250 as a tabletop unit, you need to affix the provided rubber feet to the underside of the G250. 1. Remove the four feet from their packaging.

  • Page 31: Allocating Slots

    Step 2: Install the media modules Allocating slots You insert media modules into the slots marked V1 and V2 on the G250 front panel, shown in Figure 5 below. Figure 5: The G250-BRI front panel ports and slots Figure notes: 1.

  • Page 32: Inserting The S8300 Server Module

    Installing the Avaya G250 Media Gateway Inserting the S8300 Server module The S8300 can only be inserted in slot V1 on the left side of the G250 Media Gateway. ELECTROSTATIC ALERT: Hold media modules only by the edges to avoid damage from static electricity. Do ELECTROSTATIC ALERT: not touch the top or bottom of the circuit board.

  • Page 33: Inserting Media Modules

    1. Remove the blank plate from the empty bay. 2. Position the media module before the selected bay on the front of the G250 chassis and engage both sides of the module in the interior guides.
  • Page 34 To prevent access to electrical hazards by unauthorized personnel and to ensure DANGER: continued compliance to international radiated emissions requirements, all captive screws must be securely tightened such that they cannot be loosened without the use of a tool. 34 Installing and Upgrading the Avaya G250 Media Gateway...

  • Page 35: Step 3: Attach Ground Conductors

    General grounding requirements The field-installed green/yellow conductor referred to as the Supplementary Ground Connector (SGC) must be connected to the G250 and attached to an approved ground. If a power cord accompanies the G250, use that cord whenever possible. Select a location for the G250 Media Gateway installation that is close enough for use with the supplied secondary grounding conductor.

  • Page 36: Approved Grounds

    - The grounding conductor for the secondary side of the power transformer feeding the floor. - Metallic water pipes. - Power-feed metallic conduit supplying panel boards on the floor. - A grounding point specifically provided in the building for that purpose. 36 Installing and Upgrading the Avaya G250 Media Gateway...

  • Page 37: Connect The Safety Ground

    4. Attach the Supplementary Ground Conductor to an approved ground. 5. Connect the AC power cable to the inlet receptacle on the rear of the chassis. You have now mounted the fully equipped G250 Media Gateway and connected to electrical ground conductors. You are now ready to connect power.

  • Page 38: Step 4: Connect Power To The G250

    1. Connect the power cable to the power connector on the G250 back panel. 2. Plug the power cable into a mains socket. The G250 is now powered. The PWR LED on the front panel lights. The CPU LED lights up if the firmware is running.

  • Page 39: Chapter 3: Connecting Devices

    External devices can be connected to the ports on the front panels of the installed media modules and to the fixed front panel ports. Before you connect endpoint devices, the G250 should be mounted and all media modules should be inserted.

  • Page 40: Connecting A Computer

    ● The data port of an IP telephone connected to a PoE port on the G250 ● One of the following ports on the front panel of the Avaya G250 Media Gateway chassis: ● - The ETH LAN PoE ports...

  • Page 41: Connecting An Ip Telephone

    1. Wire a telephone to a LAN port on the G250. If the IP telephone will be powered through the G250, make sure you use a ETH LAN PoE port on the G250. In this case, you do not need to plug the IP telephone into a power supply.

  • Page 42: Connecting A Dcp Telephone To A G250-Dcp Media Gateway

    1. Connect the trunk to one of the ports labelled TRUNK on the G250. Note: For an analog DID trunk, you can not use a TRUNK port on the G250. Instead, Note: you must connect the trunk to one of the ports marked LINE.

  • Page 43: Connecting An E1/T1 Trunk To The G250-Ds1

    - Gas tube with heat coil. 4B1E-W - Solid state with heat coil. 4C1S - IROB. 146C (4-lines) or 146F (25-lines) Avaya G250-BRI: The two ISDN-BRI ports on the front panel require an NT-1 when ● connecting to an ISDN-BRI trunk.

  • Page 44: Step 3: Connect To The Wide Area Network (Wan)

    Step 3: Connect to the Wide Area Network (WAN) Since the G250 contains an internal router, you can connect the G250 directly to a WAN endpoint device. You can also connect a WAN endpoint device to the G250 via an external router.

  • Page 45: Connecting An E1/T1 Wan Link

    Connecting an Ethernet WAN link You must connect the Ethernet WAN line (DSL, firewall, etc.) to the Ethernet WAN port on the front panel of the Avaya G250 Media Gateway chassis. This port is marked ETH WAN. See Figure 5. Use a CAT5 Ethernet cable to connect the WAN line to the port.

  • Page 46: Step 4: Install The Coupled Bonding Conductor

    3. Terminate the other end to the single-point ground block provided for the telephone system. Note: Position the non-exposed telephone cables at least 12 in. (30.5 cm) away from Note: exposed telephone cables whenever possible. 46 Installing and Upgrading the Avaya G250 Media Gateway...

  • Page 47: Step 5: Install The Avaya Partner Contact Closure Adjunct

    To implement the contact closure feature, you connect an Avaya Partner Contact Closure Adjunct box to the CC port on the G250 chassis. The adjunct box provides two contact closures that can be operated in either a "normally closed" or "normally open" state. The contact closures can control auxiliary devices such as devices that automatically lock or unlock doors or voice recording units.
  • Page 48 Connecting devices 48 Installing and Upgrading the Avaya G250 Media Gateway...

  • Page 49: Chapter 4: Connecting And Enabling A Modem For Remote Access

    GIW. Connecting and enabling a modem (G250 without S8300) You can connect a serial modem to the CON port or a USB modem to the USB port on the G250 front panel. You must then test the connection.
  • Page 50 4. Plug one end of the provided flat RJ-45 to RJ-45 cable into the provided DB-9 adapter. 5. Plug the RJ-45 connector at the other end of the cable into the CON port of the G250. 6. Plug the DB-9 end of the flat cable into the COM port of the laptop computer.

  • Page 51: Enabling And Connecting A Usb Modem

    TFTP service in the Set LAN Security parameters of your S8300 web page. Note: Firmware upgrades for the G250 and media modules can either be installed from Note: CD or downloaded from the Web, implemented on an external TFTP/FTP and the upgrade performed using that TFTP/FTP server.
  • Page 52 3. Plug one end of the provided flat RJ-45 to RJ-45 cable into the provided DB-9 adapter. 4. Plug the RJ-45 connector at the other end of the cable into the CON port of the G250. 5. Plug the DB-9 end of the flat cable into the COM port of the laptop computer.

  • Page 53: Test The Modem Connection

    The G250 is now prepared for remote configuration via the modem. Connecting and enabling a modem (G250 with S8300) You can connect a USB modem to the USB port on the G250 front panel. Access the Maintenance web pages Most of the preparations you are making require you to access the Maintenance web pages part of Avaya Integrated Management from your laptop.

  • Page 54: Change The Modem Settings On The Configure Server Maintenance Web

    5. Enter your S8300 initial entry username in the Logon ID box. 6. Click Logon. The password field appears. 7. Enter your password in the password field, and click Logon. The main menu for Avaya Integrated Management appears. 8. From the Integrated Management main menu, select Launch Maintenance Web Interface.

  • Page 55: Test The Modem Connection

    3. When prompted, provide the rasaccess login and password in the Terminal Window. 4. Close the Terminal Window to complete the connection. Refer to Job Aid: Creating Additional Remote Access Logins, 03-300451 on the Avaya Support site for additional information about creating and testing remote logins.
  • Page 56 Connecting and enabling a modem for remote access 56 Installing and Upgrading the Avaya G250 Media Gateway...

  • Page 57: Chapter 5: Configuring The G250

    Chapter 5: Configuring the G250 The G250 requires software configuration. The G250 can be configured using: The Avaya Installation Wizard (Avaya IW). Avaya IW is a wizard that prompts you for all ● configurations required to complete the installation of the G250. Avaya IW is used only to configure a G250 with an S8300.
  • Page 58 - Hostname for the G250 The settings you configured are displayed, and you are prompted for confirmation. If you confirm the settings, they are saved and the G250 reboots. ● If you do not confirm the settings, you are prompted to re-configure them. If you enter y, ●...

  • Page 59: Chapter 6: After Installation

    Testing trunks Use the facility test call feature to verify that each trunk is functioning properly. For information about how to use the facility test call feature, see Maintenance Procedures for Avaya Aura™ Communication Manager, Media Gateways and Servers, 03-300432.

  • Page 60: Lsp Failover Testing

    If you have an S8300 Server module installed in the G250 and configured as an LSP, you need to perform a test to make sure that the LSP takes over control of the G250 if the G250 becomes disconnected from the primary MGCs (Media Gateway Controller).

  • Page 61: Step 2: Remove The Installation Equipment

    There may be a delay while the files are synchronized, especially during high network traffic. c. Log in again to Avaya Aura Communication Manager from the LSP and list either stations or trunks. d. Verify that the list of stations or trunks is valid.
  • Page 62 After installation 62 Installing and Upgrading the Avaya G250 Media Gateway...

  • Page 63: Chapter 7: Upgrading Media Modules And Devices

    Adding WAN modules You can hot-insert WAN modules. This means you can add a WAN module to the Avaya G250 Media Gateway while the system is running, but the G250 resets when you add the module.

  • Page 64: Adding A Lan Device

    Configure the LAN device on the G250 Configuration may be performed on site by connecting a laptop computer connected to the CON port of the G250, or remotely via a modem connected to the G250 or S8300. For information about preparing a modem, see...

  • Page 65: Adding A Telephone

    ● Extension of the telephone ● Slot and port number on the Avaya G250 Media Gateway to which the telephone connects ● Test the telephone 1. Make outgoing calls from the telephone. Make sure you hear a dial tone when you pick up the receiver.

  • Page 66: Order The Trunk

    Configure the trunk on the G250 Configuration may be performed on site by connecting a laptop computer connected to the CON port of the G250, or remotely via a modem connected to the G250 or S8300. For information about preparing a modem, see...

  • Page 67: Adding A Wan Line

    Order the WAN line If you need to order the WAN line, make sure that the service provider installs the line near the physical location of the G250 and verifies that the line is working before you configure the WAN on the G250.

  • Page 68: Adding An Avaya Partner Contact Closure Adjunct

    Upgrading media modules and devices Adding an Avaya Partner Contact Closure Adjunct To install an Avaya Partner Contact Closure Adjunct, follow the instructions in Step 5: Install the Avaya Partner Contact Closure Adjunct on page 47. 68 Installing and Upgrading the Avaya G250 Media Gateway...

  • Page 69: Chapter 8: Upgrading The Avaya Communication Manager Software

    You also might need to connect a modem. This depends on the method used to perform the upgrade. For a software upgrade on an Avaya G250 Media Gateway with an S8300 Server, use a USB modem. It is recommended to use a Multitech MultiModem USB, MT5634ZBA-USB-V92.

  • Page 70: Local Configuration With S8300 Media Gateway

    2. Connect the USB modem to either of the two USB ports in the Avaya S8300 Server. Note: You may be required to enable the modem and port.

  • Page 71: Chapter 9: Upgrading The G250 Firmware

    Note: If you are upgrading a G250 to CM 4.0 or higher and have a service contract with Note: Avaya Services, you must also download and install a gateway authentication file...

  • Page 72: Upgrading G250 Firmware Using Gateway Installation Wizard (Giw)

    4. Set up a TFTP server on the G250 network. See Setting up a TFTP server on page 75. The GIW runs the CLI commands on the G250 so the G250 can obtain the files from the TFTP server. 5. Download the G250 firmware files to the TFTP server. See...

  • Page 73: Upgrading G250 Firmware Using The Cli Via Ftp/Tftp

    1. Prepare installation worksheets. See Preparing installation worksheets on page 75. 2. Set up an FTP or TFTP server on the LAN connected to the G250. For information about setting up a TFTP server, see Setting up a TFTP server on page 75.

  • Page 74: Cli Commands For Upgrading G250 Firmware Via Ftp/Tftp

    CLI Commands for upgrading G250 firmware via FTP/TFTP You can use CLI commands to upload an upgrade file to the G250. For each of these commands, include the full path of the file and the IP address of the FTP or TFTP host as parameters.

  • Page 75: Preparing Installation Worksheets

    PC connected to the customer's LAN or on an S8300 Server in the customer's network. Later, you will log onto the G250 and use its TFTP capability to download the new firmware. If you can use an S8300 Server to stage the firmware, see...

  • Page 76: Downloading G250 Firmware Files To A Local Tftp Server

    Setting up a TFTP server on page 75. Note: If you are performing the upgrade using the G250's Command Line Interface Note: (CLI), you can place the upgrade files on an FTP server. However, the GIW requires that the files be placed on a TFTP server.

  • Page 77: Installing Firmware From The Tftp Server On The S8300 Server

    After copying the files to the /tftpboot directory, you can use the GIW or the Upgrade Tool to install the files to the G250 or its media modules by specifying the S8300 Server's IP address as the TFTP server containing the new firmware files.

  • Page 78: Upgrading G250 Firmware Using The Cli Via A Usb Device

    USB mass storage device. 4. Remove the USB mass storage device from the PC, and insert it into the G250 USB port. 5. Run CLI commands to copy the firmware files from the USB mass storage device to the G250.

  • Page 79: Downloading G250 Firmware Files To A Local Pc

    Upgrading G250 firmware using the CLI via a USB device Downloading G250 firmware files to a local PC 1. Access the www.avaya.com/support Web site. 2. Navigate to G250 Media Gateway downloads. 3. Locate the file names that match the files listed in your installation worksheet. See...
  • Page 80 Upgrading the G250 firmware 80 Installing and Upgrading the Avaya G250 Media Gateway...

  • Page 81: Chapter 10: Upgrading Ip Phone Configuration And Firmware Files

    IP phones. The local TFTP server stores the image files and configuration (upgrade and settings) files of the IP phones. You can use both Avaya Installation Wizard and GIW to upload IP phone files to the TFTP Server located on the Avaya G250 Media Gateway.

  • Page 82: Ip Telephones Not Supported By The Tftp Server Feature

    ● Administering the upgrade When using supported IP phones with the G250, the IP phones require the downloading of the settings file and the upgrade scripts. These files are stored in the script banks in NVRAM and are preserved in the event of a reset or power failure. There are two script banks.

  • Page 83: Upgrading The Ip Telephones

    IP phone upgrade files include script files, boot images files, and phone application image files. You can download these files to a remote FTP/TFTP/SCP server, or you can download them to a laptop and copy them to a USB device. You can then copy the upgrade files to the G250. Note:...

  • Page 84: Upgrading The 4602Sw And 4602D Phones Example

    IP phone type. - To copy from the USB device, insert the USB device into the G250 USB port and copy the files to the resident TFTP server using the copy usb phone-image command 9.
  • Page 85 *** Reset the device *** - do you want to continue (Y/N)? y Resetting the device... 5. From the Avaya support site, download the desired phone upgrade files (script files, boot image files, phone application image files) to a remote FTP server at IP address 192.168.49.10.
  • Page 86 10. Enable the TFTP server to allow loading of the new files to the IP phone using the ip tftp-server command. G250-001(super)# ip tftp-server Done! 11. Reset the phones and wait for the installation to be completed. 86 Installing and Upgrading the Avaya G250 Media Gateway...

  • Page 87: Upgrading 4620 Ip Phones Example

    G250-001(super)# no ip tftp-server Done! 2. Copy the boot image files for the 4620 IP phone using the copy ftp phone-image command. G250-001(super)# copy ftp phone-imageA pub\bbla20_1817.bin 192.168.49.10 Username: root Password: Beginning download operation ... This operation may take up to 20 seconds.

  • Page 88: Failure Scenarios And Repair Actions

    You are trying to upload a Upload from a different Wrong operation parameters file from an empty bank. bank. or other operation already in Download a file to the progress, please try again" bank. 88 Installing and Upgrading the Avaya G250 Media Gateway...

  • Page 89: Upgrading Considerations

    Upgrading considerations Upgrading considerations Configuration files, such as upgrade script and setting files, are copied to the phone ● configuration banks in NVRAM, while phone images are stored in RAM. Note: Image files are cleared if you reset the gateway. Note: Phone image banks are stored in the same TFTP directory.
  • Page 90 Upgrading IP phone configuration and firmware files 90 Installing and Upgrading the Avaya G250 Media Gateway...

  • Page 91: Chapter 11: Backing Up And Restoring The G250

    Chapter 11: Backing up and restoring the G250 You can backup and restore the G250 to/from a USB mass storage device using a single CLI command for backup and a single CLI command for restore. This is especially helpful for the efficient restoration or replication of a G250 media gateway.
  • Page 92 Backing up and restoring the G250 92 Installing and Upgrading the Avaya G250 Media Gateway...

  • Page 93: Chapter 12: Troubleshooting

    If the telephone still does not work, go on to the next step. 4. Check the module on the Avaya G250 Media Gateway to which the telephone is connected. Check whether the physical connection is loose, and tighten the connection if necessary.

  • Page 94: Several Telephones Stop Working

    If some telephones in the network stop working, but others continue to work, the problem could be with a trunk or with one of the modules in the G250. If the telephones that don't work are IP telephones connected to the PoE ports, the problem could be one of the following: PoE is disabled on certain ports.

  • Page 95: No Power On The G250

    1. Check the AC power source with a voltmeter. 2. Connect the Avaya G250 Media Gateway to a different AC power source. If the G250 has power, the problem is with the original power source. If the G250 still does not work, go on to the next step.

  • Page 96: Cli Is Not Accessible

    Appendix A: Front panel description on page 101. 3. Check the ALM LED on the Avaya G250 Media Gateway chassis. If it is lit, there may be a system-wide problem. CLI is not accessible You can perform an NVRAM initialization using a jumper on the G250 circuit board. Perform an NVRAM init only when you cannot access the G250, for example when the G250 resets continuously.
  • Page 97 Figure 12: G250 Cover screw locations - left side Figure 13: G250 Cover screw locations - right side Figure 14: G250 Cover screw locations - rear panel 6. Locate the opening on the right at the rear of the G250. Refer to Figure Issue 6 November 2009...
  • Page 98 Troubleshooting Figure 15: Location of opening in G250 7. Bridge the jumper P25 (refer to Figure 16) using the bridge provided in the accessory kit. 98 Installing and Upgrading the Avaya G250 Media Gateway...
  • Page 99 - The PWR LED on the front panel lights. The CPU LED lights up if the firmware is running. 10. Disconnect the power cord from the power receptacle on the rear panel of the G250. 11. Remove the cover of the G250.
  • Page 100 16. Replace the G250 in the rack if applicable. 17. Reconnect the cables to the front panel of the G250. 18. Connect the power cord to the power receptacle on the rear panel of the G250. 100 Installing and Upgrading the Avaya G250 Media Gateway...

  • Page 101: Appendix A: Front Panel Description

    Appendix A: Front panel description You can use the front panel of the Avaya G250 Media Gateway to: Connect devices ● Add media modules ● View LEDs ● Reset the device ● Reset and recover from the alternate bank ●...

  • Page 102: G250 System Leds

    LINE port and the trunk connected to the TRUNK port if power is disconnected from the G250 or if the G250 becomes unregistered from its Media Gateway Controller (MGC).

  • Page 103: G250 Fixed Ports And Buttons

    The front panel of the Avaya G250 Media Gateway G250 fixed ports and buttons Table 10: Fixed ports and buttons on the G250 front panel Port Description TRUNK Four analog trunk ports.These fixed trunk ports support loop-start, DIOD (for Japan only) trunks, and caller ID detection.

  • Page 104: The Front Panel Of The Avaya G250-Bri Media Gateway

    Front panel description The front panel of the Avaya G250-BRI Media Gateway Figure 18: Avaya G250-BRI front panel Figure notes: 1. V1 - ICC/LSP Slot 9. Console port 2. V2 - WAN Media Module Slot 10. USB port 3. Analog port LEDs 11.

  • Page 105: G250-Bri Analog Port Leds

    The front panel of the Avaya G250-BRI Media Gateway G250-BRI analog Port LEDs Table 12: G250-BRI analog port LEDs Name Color Meaning Emergency Green The Emergency Transfer Relay (ETR) Transfer feature has been activated. This feature provides an emergency link between the...

  • Page 106: G250-Bri Fixed Ports And Buttons

    Front panel description G250-BRI fixed ports and buttons Table 14: Fixed ports and buttons on the G250-BRI front panel Port Description TRUNK One analog trunk port These fixed trunk ports support loop-start, DIOD (for Japan only) trunks, and caller ID detection.

  • Page 107: The Front Panel Of The Avaya G250-Dcp Media Gateway

    The front panel of the Avaya G250-DCP Media Gateway Table 14: Fixed ports and buttons on the G250-BRI front panel (continued) Port Description Reset button. Resets chassis configuration. Alternate Software Bank button. Reboots the G250-BRI with the software image in the alternate bank.

  • Page 108: G250-Dcp System Leds

    LINE port and the trunk connected to the TRUNK port if power is disconnected from the G250 or if the G250 becomes unregistered from its Media Gateway Controller (MGC).

  • Page 109: G250-Dcp Dcp Port Leds

    A test is in progress Activity Yellow A call is in progress G250-DCP fixed ports and buttons Table 18: Fixed ports and buttons on the G250-DCP front panel Port Description TRUNK Four analog trunk ports (G250-Analog Media Gateway, G250-DCP Media Gateway) or one analog trunk port (G250-BRI Media Gateway).

  • Page 110: The Front Panel Of The Avaya G250-Ds1 Media Gateway

    Front panel description Table 18: Fixed ports and buttons on the G250-DCP front panel (continued) Port Description ETH WAN RJ-45 10/100 Base TX Ethernet port for connection to a cable or DSL broadband modem/ router. Reset button. Resets chassis configuration.

  • Page 111: G250-Ds1 System Leds

    The front panel of the Avaya G250-DCP Media Gateway G250-DS1 System LEDs Table 19: G250-DS1 system LEDs Name Color Meaning Modem Detected Green A modem is connected to the CONSOLE or USB port Alarm An alarm is present in the system...

  • Page 112: G250-Ds1 T1/E1 Port Leds

    ALM LED is ON after boot and is ● set OFF by firmware after successful ending of self-test. Signal Green ON - Link Up, port enabled, no ● traffic. BLINK - Ethernet traffic. ● 112 Installing and Upgrading the Avaya G250 Media Gateway...

  • Page 113: G250-Ds1 Fixed Ports And Buttons

    The front panel of the Avaya G250-DCP Media Gateway G250-DS1 fixed ports and buttons Table 22: Fixed ports and buttons on the G250-DS1 front panel Port Description TRUNK One analog trunk. This fixed trunk port supports loop-start, DIOD (for Japan only) trunks, and caller ID detection.

  • Page 114: Front Panel Features

    Front panel description Table 22: Fixed ports and buttons on the G250-DS1 front panel (continued) Port Description T1/E1 port RJ-48 port For T1, this port is capable of supporting inband signalling across all 24 channels (supports a maximum bandwidth of 1.536 Mbps).

  • Page 115: Contact Closure Port (Cca)

    ETH WAN is a standard RJ-45 network port. Use ETH WAN to connect a data device to the internal router through a 10/100 mbps Ethernet port. The G250 serves as a router for the WAN. Switched PoE ports (ETH PoE LAN) There are eight 10/100BASE-T Power over Ethernet ports for connecting powered end devices or LAN equipment.

  • Page 116: Usb Port

    G250 using the other version. This is particularly important when uploading new versions. By default, when you turn on or reset the G250, the G250 loads firmware from Bank B. This default setting can be changed by the system administrator.

  • Page 117: The Front Panel Of The Avaya S8300 Server

    The front panel of the Avaya S8300 Server The S8300 Server is a Pentium-based processor that runs on a Linux operating system. The S8300 runs Avaya Aura Communication Manager (ACM) to provide call control services to the G250 and other Avaya gateway devices.

  • Page 118: The Front Panel Of The Avaya Mm340 Media Module

    In addition, the front panel of the S8300 has a LED labeled OK TO REMOVE, which is connected to a button labeled SHUT DOWN. This LED indicates that the S8300 has been shut down, and can be removed from the G250 chassis. Do not attempt to remove the S8300 without instructions from a specially trained technician.

  • Page 119: The Front Panel Of The Avaya Mm342 Media Module

    The front panel of the Avaya MM342 media module The front panel of the Avaya MM342 media module The MM342 media module provides one USP WAN access port and supports the following WAN interface types: V.35/ RS449 ● X.21 ●...
  • Page 120 Front panel description 120 Installing and Upgrading the Avaya G250 Media Gateway...

  • Page 121: Appendix B: Technical Specifications

    Appendix B: Technical specifications This appendix provides technical specifications for the G250 and for compatible power cords. G250 Media Gateway specifications The table of technical specifications provides detailed information on the physical dimensions and tolerances of the G250 Media Gateway.

  • Page 122: Power Cord Specifications

    Technical specifications Power Cord Specifications Following are specifications for power cords suitable for use with the G250: For North America: The cordset must be UL Listed/CSA Certified, 18 AWG, 3-conductor (3rd wire ground), type SJT. One end is to be terminated to an IEC 60320, sheet C13 type connector rated 10A, 250V.

  • Page 123: Appendix C: Running The Gateway Installation Wizard (Giw)

    Appendix C: Running the Gateway Installation Wizard (GIW) If you did not install an S8300 in the G250, you can use the Gateway Installation Wizard (GIW) to perform the configurations required to complete the installation. GIW prompts you for all the configurations required to complete the installation.
  • Page 124 3. Plug one end of the provided flat RJ-45 to RJ-45 cable into the provided DB-9 adapter. 4. Plug the RJ-45 connector at the other end of the cable into the CON port of the G250. 5. Plug the DB-9 end of the flat cable into the COM port of the laptop computer.
  • Page 125 22. Click Continue. The SNMP V3 screen appears. 23. If you want to configure an SNMP V3 user on the G250, do the following: a. In the User Name field, enter a string of up to 32 characters representing the SNMP V3 user.
  • Page 126 53. 45. If you do not need to connect a modem to the G250, select None. 46. If you do need to connect a modem to the G250, select the type of modem you want to connect.
  • Page 127 51. Click Continue. The Change Root Password screen appears. 52. f you would like to change the password on the G250 Media Gateway, enter the current password in the Current Password field, enter a new password in the New Password field, and re-enter the new password in the Confirm New Password field.

  • Page 128: Connect A Modem, If Necessary

    1. Connect a USB modem to a working telephone line. 2. Connect one end of a USB cable to the modem. 3. Connect the other end of the USB cable to the USB port on the G250 front panel. Test the modem connection, if necessary If the modem is successfully initialized, the MDM LED on the G250 front panel lights.
  • Page 129 IW is designed for use with systems that contain an S8300 Server, operating in either ICC or LSP mode. You can use Avaya IW to configure the Avaya G250 Media Gateway or to upgrade an installed S8300 with new Avaya Aura Communication Manager (CM) software and/or G250 firmware.
  • Page 130 Running the Avaya Installation Wizard (Avaya IW) 130 Installing and Upgrading the Avaya G250 Media Gateway...
  • Page 131 ... . upgrading Avaya CM software using upgrading G250 firmware via USB device ..... .
  • Page 132 ....connecting devices ..... chassis 132 Installing and Upgrading the Avaya G250 Media Gateway...
  • Page 133 ..see G250 chassis installation G250-DS1 Installing the G250 Media Gateway ....front panel .
  • Page 134 ........telephone configuration testing 134 Installing and Upgrading the Avaya G250 Media Gateway...
  • Page 135 Upgrading firmware ..downloading G250 firmware to a local PC downloading G250 firmware to a local TFTP server ..example, using a USB device ... .
  • Page 136 Index 136 Installing and Upgrading the Avaya G250 Media Gateway...

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