ProSoft Technology ILX800-SMSG User Manual page 37

ILX800-SMSG ♦ Micro800 Platform
SMS Text Plug-in Module for GSM Networks
7 Support, Service & Warranty
In This Chapter

Contacting Technical Support ................................................................37

Warranty Information .............................................................................38
7.1 Contacting Technical Support
ProSoft Technology, Inc. is committed to providing the most efficient and effective support
possible. Before calling, please gather the following information to assist in expediting this
process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or Fieldbus devices interfaced to the module, if any.
Note: For technical support calls within the United States, ProSoft's 24/7 after-hours phone support is available
for urgent plant-down issues. Detailed contact information for all our worldwide locations is available on the
following page.
ProSoft Technology, Inc.
August 24, 2016
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User Manual
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