F | Troubleshooting - Socket Cordless Hand Scanner User Manual

Appendix F Troubleshooting
For help on SocketScan, tap Start | Help on a Pocket PC, or tap on the
icon on a Palm device.
SYMPTOM:
I get the "No Scanner Detected"
Windows device and can't trigger the laser or scan any bar codes.
POSSIBLE REASON
Your mobile computer is not
connected to the Cordless Hand
Scanner.
SYMPTOM:
When I try to scan, the laser activates, but no data appears on my
screen, and the laser eventually turns off.
POSSIBLE REASON
The scanner is too close or too
far from the bar code.
The bar code is incorrectly
formatted or poorly printed.
The bar code symbology may be
disabled or not supported by the
Cordless Hand Scanner.
SYMPTOM:
My mobile computer cannot find the Cordless Hand Scanner, and/or
I get an error message saying that there are connection problems.
POSSIBLE REASONS
You are too far from the Cordless
Hand Scanner.
The Cordless Hand Scanner is
not turned on.
You have assigned another
device as your favorite or default
Bluetooth serial device.
icon in the task tray of my
SOLUTION
Make sure the Cordless Hand
Scanner is on and in range and
has enough battery power. Try to
reconnect.
SOLUTION
Practice so you get accustomed
the most effective distance and
scanning angle.
Try scanning a bar code that is
correctly formatted or printed well,
such as on a retail package.
Use Scan Demo for Windows
Mobile or the Test screen for Palm
OS to identify the symbology. If
needed, enable the symbology by
using Symbology Selector for
Windows Mobile or the Symbology
screen for Palm OS.
SOLUTION
Move the devices closer together,
within a range of 10-15 meters.
Turn on the Cordless Hand
Scanner.
Remove any settings that assign
another device as your favorite
Bluetooth serial device.
APPENDIX F: TROUBLESHOOTING | 69