Printer Does Not Function - HP Engage Go Convertible System Hardware Reference Manual

Condition
Vertical column of print is
missing.
One side of receipt is missing.
Using nonrecommended paper may damage the printhead and void the warranty.
NOTE:

Printer does not function

Condition
Printer does not function when
turned on and light is off.
Printer does not function when
turned on and the light is
blinking.
Printer stops functioning.
Printer does not open.
38 Chapter 4 Using the column printer
Possible causes
Variations in paper.
This indicates a serious
condition with the printer
electronics or missing dot on
printhead.
This indicates a serious
condition with the printer
electronics.
Possible causes
Power is not plugged in.
Receipt cover is not fully
closed.
Printhead has overheated.
Printer is in energy-saving
mode.
Receipt cover is stuck.
Possible solutions
Increase print density in Set
Hardware Options of the
printer configuration menu to
110% or 120% as necessary.
Stop using the printer.
Stop using the printer.
Possible solutions
Check that the host or power
supply is getting power.
Close and latch the receipt
cover.
Allow the printhead to cool
down.
Press the paper feed button to
revive the printer.
Release the latch failsafe.
Where to go for more
information
Contact your authorized HP
service representative.
Contact your authorized HP
service representative.
Contact your authorized HP
service representative.
Where to go for more
information
See Latch failsafe on page 39.