HP Engage Go Convertible System Hardware Reference Manual page 6

Attaching an I/O connectivity base to the HP Engage Go Convertible System ................................................... 22
Connecting a standalone I/O connectivity base to the HP Engage Go Convertible System ............................... 24
Configuring the I/O connectivity base's powered serial ports ............................................................................ 24
Connecting a standalone optional fingerprint reader to the I/O connectivity base ........................................... 26
Attaching an optional fingerprint reader to the I/O connectivity base ............................................................... 27
Mounting the HP Engage Go Convertible System to a countertop ..................................................................... 29
Installing a security cable lock on the I/O connectivity base .............................................................................. 31
Installing a security cable lock on the HP Engage Go Convertible System column ............................................ 32
4 Using the column printer .............................................................................................................................. 33
Standard features ................................................................................................................................................ 33
Printing features .................................................................................................................................................. 33
When to change the receipt paper ...................................................................................................................... 34
Loading the printer receipt paper ........................................................................................................................ 34
Thermal paper specifications .............................................................................................................................. 35
Qualified paper grades ........................................................................................................................................ 35
Troubleshooting the printer ................................................................................................................................ 37
5 Configuring the software .............................................................................................................................. 40
Touch screen calibration for Windows 10 Professional and Windows 10 IoT Enterprise for Retail .................. 40
Configuring optional HP integrated peripheral modules .................................................................................... 40
Appendix A Enabling encryption on the MSR ..................................................................................................... 41
Appendix B Electrostatic discharge .................................................................................................................. 42
Preventing electrostatic damage ........................................................................................................................ 42
Grounding methods ............................................................................................................................................. 42
Appendix C Operating guidelines, routine care, and shipping preparation ........................................................... 43
Laser compliance ................................................................................................................................................. 43
Input power .......................................................................................................................................................... 43
Operating environment ....................................................................................................................................... 43
Operating guidelines and routine care ................................................................................................................ 44
Touch screen maintenance .................................................................................................................................. 44
MSR maintenance ................................................................................................................................................ 45
Cleaning the printer ............................................................................................................................................. 45
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Printer tone and green light .............................................................................................................. 37
Printing issues ................................................................................................................................... 37
Printer does not function .................................................................................................................. 38
Latch failsafe ..................................................................................................................................... 39